Megan Dropbox Community Moderator

Hey @"Angelines", since you didn't receive the original email, let's try something different. Have you tried to contact Dropbox Support directly for this? You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for sign-in issues, then choose "Other".…

Hey there, @"EmilJabo", I'll be happy to answer! Essentially, "only people invited" means that you share a shared link with editing permissions, which based on your initial message, it sounds like something you don't want. As for your second request, in order to have the content in their Dropbox account, they'd need to…

Hey @"cachaito", can I send you an email, in order for us to have a closer look into this? 

Hey guys, thanks for bringing this up! Let me know if you notice this only when using Chrome, or on a different browser too. Using the steps I provided above, might also help us isolate the issue. Thanks a bunch!

Hey there, @"devedsmith", long time no talk, welcome back. Did you have a chance to review Nancy's response here? I'm asking, because I'd also like to know the number of files that your Dropbox folder has. 

Hey @"Angelines", have you checked the correct Dropbox account, along with your spam/junk folder? I'm asking because I checked, and it seems Hannah indeed reached out using your Community-linked email address. 

Gotcha @"Machaut2024"! Would you mind clarifying the version of the Dropbox app that you're using, please? 

Hey @"Annie P", I hope you're doing well! It sounds like your browser isn't able to process the upload button for some reason. Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your…

Hm, would you mind if I was to send you an email, in order for us to have a closer look into this @"Sadsyndrome"? 

You should be able to attach your screenshot back to me, by clicking the camera-like icon when replying back @"Britkit97". Can you give it a go, and let me know of the results? 

Thanks so much for your info @"Sadsyndrome"! Would you also mind clarifying the version of the Dropbox app that you're using on your end? 

Hey @"mouwe5", one more thing: does this happen with a specific folder, or multiple ones?

Hi @"Britkit97", I hope you're doing well! Would you mind sending me a screenshot of your plan page, and what you see there? I'm asking, since I'd love to have a visual of this. Thanks a bunch! 

Hey @"Sadsyndrome", do you notice this lag when you take specific actions, or with every single action inside your account?

Hm, interesting @"nictansl"! Can I send you an email, in order for us to have a closer look into this? I'm suggesting this route, since I'm going to need some account-specific info on my end. 

Hey @"bmoney", could you please clear your browser's cache or try another browser, preferably with no extensions or plugins running and let us know if you still get the same error when accessing the shared links in question? Keep in mind that if the file in the link was removed or the link deleted, it would no longer be…

Hey @"hilaryhacksel", at the moment we don't have any concrete updates. However, I'll make sure to update the thread if we have any additional comments, or changes on our end. Thank you!

Hey @"Patricia24", thanks for posting here! At the moment, it's not possible to share everything in your account at once. The best solution is to move your files into a common folder, then share that folder, either as a shared folder or with a shared link. I hope this clarifies! 

Awesome news, @"MM112"! Glad to know everything is now syncing as it should. As for the two-people-icon on a folder, are you referring to the one I can see on the screenshot you sent before, or the one that we can see here? 

Hi @"Armstrong69", I hope you're doing well! You can try upgrading to the Basic Extra plan using this link. However, keep in mind that at the moment, it's only limited to a small number of people. If the link doesn't help, let me know and I'll be more than happy to help!

Hey there, @"MM112", thanks for the screenshots! Would you mind clarifying the app's version, along with its syncing status, please? You should be able to locate both by checking in your taskbar, usually next to your WiFi. 

Hey Chris! Long story short: yes. It seems that it might need some time to sync the changes your colleague made to your account online, and then on the app. If you're able to see the changes now, there's nothing to worry about. The first thing to keep in mind for future reference, is whether the changes someone made can be…

Hi there, @"cachaito"! Awesome news, I'm glad to hear that. In any case, we'll be one post away if you need anything else! 

Hey there, @"sz918", I hope you're doing well! I'm going to be keeping this thread open, in order for others to also add their input here, and share their thoughts on how they use Dropbox in their everyday lives. 😎 Meanwhile, I wanted to add that you can always check our YouTube channel, Help Center or even this Community,…

No worries @"katebauer"! Glad to see that everything is back on track! 😎

Hi @"Cambi201", welcome to our Community! When you say recover data from old accounts, are we referring to old accounts that have been closed due to inactivity by any chance? If you're talking about files that were simply deleted from an active account, let me know when was the content deleted from there. Was it more than…

Hey guys! Thanks for bringing this to our attention, and for all the efforts you put looking into this. Your feedback regarding this has been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. Thank you! 

Hi there, @"Cat12", I hope you're doing well! I moved your post from our Support Group, to our Tips & tricks group, in order for other members of our Community to share their thoughts with you. If you have any specific questions, or if there's something that I can help you with, let me know and I'll be more than happy to.…

Hey @"OmniR1", thanks for posting here today! Dropbox Professional, Standard, Advanced, and Enterprise customers can disable downloads for a shared link. You can see more about this here. And yes, explicitly sharing a file with someone, means sending out an invite, to add the file to their account. If you have any…

Hey @"jdannixon", I hope you're doing well! I'm not entirely sure about the situation here, but I'll do my best to figure everything out. You mentioned an email, and Megan's files(s), which I'm not entirely sure what the exact email that you received is, or the file you're referring to. If you have any screenshots, feel…