Megan Dropbox Community Moderator

Hey @"carrietan", thanks for clarifying! You mentioned that you tried contacting our Support team. Is it possible that you have a ticket number reference, in order for me to check the troubleshooting steps you've followed? 

Hey @"User1237", the next step for this to work would be for us to switch to email, in order for you to send us a response back from the email address in question. However, I can definitely tell you, that if we're talking about an inactive account, it's most definitely deleted, unless it was part of a Business team. 

Hey @"RBSting", thanks for the speedy response! So, from what I understand it sounds like the app is installed at the moment, it's just the icon that's unresponsive, right? Do you have any antivirus/firewall that could be blocking your access to the Dropbox app?

Hey everyone, thanks for posting here today! There are two major things we need to make sure of. The first one, is to make sure your accounts are linked using these steps. However, it sounds like you've all done an amazing job at that, but I just want to make sure. And the second, and most important thing here, is to keep…

Hey @"User1237", if you last accessed your account about 3.5 years ago, then it's most likely deleted due to inactivity, I'm afraid. 

Hey @"Jessica_Joy", I'm afraid that there's no way to globally make this change, unless you do it individually for each folder/file. However, you should always be notified when someone else mentions you in a comment, even if you've unsubscribed from comment notifications on that file. Can you confirm that the people that…

Hey @"Anirudh", welcome to our Community! Which plan do you wish to purchase, and would you like to upgrade using the monthly or annual billing cycle? Let me know more, and we'll take it from there!

Hey @"LovouXx", I just sent you an email. I'll see you there, cheers!

Hey there, @"User1237", let's jump right into this! Do you get any specific errors when trying to access your Dropbox account, or do you face some trouble accessing the 6-digit-security-code? I'm asking that, because even if you don't have access to the email address, you should still be able to use your credentials, and…

Hey there, @"RBSting", welcome to our Community! What is the OS you're using on your end? Also, have you tried installing the app using this link? It might sound trivial, but have you tried re-starting your device at all? Thanks a bunch! 

Hey there @sherberto, welcome to our Community! It's possible that you're experiencing this behavior on your account. Have you recently shared and files or links that could be a breach of the Terms of Service? Did you receive any relevant emails from Dropbox, on how to proceed? Let me know more!

Hey @"Minnieitaly", welcome to our Community! Did you log into your Microsoft account before you tried to edit this file of yours on your iPad? I'm asking because Dropbox Basic, Plus, and Professional accounts can edit for free, however you'll be asked to sign in with a Microsoft account. If you open an Office file that's…

Hi @"VAAust", let's jump right into this! The first thing I'd like for us to clarify, is if you directly shared these folders, or if you used a shared link for them. I'm asking because in order to set an expiration date for a shared link on dropbox.com, you'd need to be using a Dropbox Professional, Standard, Advanced, or…

Hi @"lnzjoy", I just sent you an email, I'll see you there!

Hey @"Lauren_", thanks for clarifying! Keep in mind that this is a restriction coming directly from the Office software not Dropbox. In any case, I'll forward your feedback to the appropriate areas so we can continue to improve. You can always -and if it's convenient- work with Office Online, through Dropbox. I hope this…

Hey @"CJDS80", welcome to our Community! Do you receive this error when trying to send a signature, or at a different time? If so, then have you tried refreshing the page and signing the document again? Another thing I'd try is to use a different web browser altogether. Often, glitches are browser-specific, so you may be…

Do you use an API in order to achieve that @"mikechiu"? If so, then I'd suggest you post your question under our API section right here in order to receive more specific steps on how to accomplish that. 

Awesome job there @"Bharath T"! I've passed my comments to the ticket itself, and an agent will be with you shortly! 

Hey @"Shdhin", would you mind describing with as much detail as possible, what's happening here? When you say that your Dropbox account can't give access, what do you mean? Do you have access to your account in any way possible? 

Hi @"1FF", it looks like you're using Dropbox for S mode, which doesn't exactly work the way our stable desktop app works. Microsoft makes available to their customers a more locked-down version of the Windows operating system. S mode version currently is not designed to sync an entire folder or your Dropbox. This has the…

Hey @"mikechiu", thanks for posting here today! Keep in mind that teams over 1,000 members don't have an automatic group of everyone, because adding that group would immediately put the team folder over the 1,000 member limit. Therefore, the expected behavior is that when your Team is over 1,000 users you won't see the…

Hey @"GinatheGenerous", would you mind sending over some screenshots of your mobile app and specifically your account's settings, in order for me to have a visual? It sounds odd that you're missing your Account tab, so I just want to make sure everything is working as it should. 

Hey @"Mark R.76", thanks for the speedy response! You should be able to have a look at your shared content here. From there, you can choose which files/folders you need, and remove your access from the ones that aren't necessary to you by following these steps. If you have any questions, I'm here! 

Hey @"Philip Kapadia", welcome to our Community! Can you clarify the OS and Dropbox app version you're using on your end, and also let me know if you're talking about camera uploads, or manually uploading files by clicking the + icon? Feel free to send me a screenshot too, if you have one available. Also @"Antony P.3", I…

Hey @"angryashell", if you use an incognito tab, you should be able to do it on your end since you'll be signed out. In any case, I can send a message to your email address, that's linked to your Dropbox account, in order for us to have a closer look into this. 

Hey @"GinatheGenerous", I'm not entirely sure if you managed to achieve what @"Hannah" suggested, or if you came across any issues. Would you mind clarifying, and we'll take it from there.

Hi @"Teri L.1", in this case can I send you an email in order to have a closer look into this? We might need to escalate your case to our advanced agents that's why I'm suggesting it. 

Hi @"none22", keep in mind that we've checked with our team and can confirm that they're aware of some issues causing the feature's unreliability. Unfortunately, we don't have a timeline for fixing it yet, as this could have multiple causes . But we can look into it further via email if that's okay with you, and we'll do…

Hi from me too @"Jurij-MacBook2022"! Did you have the chance to review the document, my colleague @"Walter" provided about Dropbox Backup, and if that would work for you? As for the folder and files you attached here: did you use your mobile or desktop app to delete them, or did you use your account online on the web? 

Hi @"angryashell", let's jump right into this! Have you tried to contact Dropbox Support directly for this? You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make…