Megan Dropbox Community Moderator

Hey @"Wanda C", do you think you'd be able to send me a couple of screenshots from your screenshot folder, inside your Dropbox folder, please? 

Hey there, @"cmacminn", thanks for posting here! Your feedback regarding our Dropbox desktop application has been very valuable and I will endeavor to make sure your voice is heard. We listen to your needs because it allows us to fully appreciate how Dropbox fits into and influences your daily routine. I will do everything…

Hi @"Yendi", I just sent you an email, I'll be happy to see you there!

Thanks for the heads up @"Wanda C"! Is it possible that you have Backup enabled by any chance? Not sure if that would play a role, but I'd like to gather as much info as possible. 

Hi @"Wanda C", welcome to our Community! Have you tried turning the feature on, and then off again? Also, when did this start happening, and what is the version of the Dropbox app that you're using on your end? You should be able to locate the version, by hovering your mouse over the little Dropbox icon, next to your WiFi,…

Hi @"Ladybug88", thanks for the added info! Just to clarify here: you're using Safari to upload the content, not our desktop app, right? I'm asking, because you mentioned a syncing issue, so I'm wondering if you're using the app or not. Also, have you noticed the same behavior when using a different browser, in order to…

Hi @"Rags1", welcome to our Community! A shared folder takes up space on both the sender's and the receiver's Dropbox account. If you have a Basic 2GB account, and someone shared with you a folder that's 2GB or more, that would immediately reduce your quota, and put you out of space. If you wish, you can ask the user to…

Hi @"Ladybug88", thanks for your speedy response! And if you open them locally, are you able to see the most updated version of the file, or the same version that was uploaded to Dropbox? Also, do you upload them using the desktop app or the website? 

No problem at all @"vwen001"! I'll see you there, cheers!

Hi @"vwen001", I hope you're doing well! I just created a ticket on my end for you, in order for us to have a closer look into this. I'll see you there! 

Hi @"robporter", thanks for the added info! I've passed your comments to the agent working on your case, and all the necessary people too. I also checked what Justin shared with you, and I'll agree. I suggest that we give the app some time to sync, and we'll check its behavior once it's done. If you need anything else,…

Hey there, @"pbum", welcome to our Community! My friendly advice, and explanation is coming your way, and hopefully we'll clear things up! When you install the Dropbox app on your laptop, or computer, the app creates a Dropbox folder in your Finder. Now, what is this Dropbox folder? 🤔 Your point of contact, and the content…

Hi @"robporter", let's jump right into this! As a first step, would you be able to share your ticket reference with me? Also, if you open the app's preferences, and check under your Sync tab, where is your Dropbox folder currently pointing to? Let me know more, and we'll take it from there!

Hi @"Ladybug88", let's see what we can find together! Let's take this one step at a time. You mentioned that you uploaded some files. Would you mind clarifying where these files came from? Were they in a different account, or locally on your device? If I understand this correctly, it sounds like the content was previously…

Hey @"ctctc", let's jump right into this! When you add someone to a shared folder these things happen: an email is sent to the member, asking them to add the folder to their Dropbox account. Let's just say that someone doesn't receive this email (for whatever reason). They should be able to access their account's sharing…

Hi @"Sheldon L", thanks for bringing this to our attention. Could you confirm the version of the Dropbox desktop application you're running? You can do this by hovering your mouse over the Dropbox icon in the system tray or menu bar. Also, Is there a possibility that a proxy, VPN, firewall, security software, or even…

Fantastic news @"Deb918"! If you need anything else, we'll be one post away! 😍

Hi @"Grahamdragon", would you mind sending me a screenshot of both your Backup page online at the moment, and your plan page? Feel free to attach them back to me in your next response, thanks!

Hey @"DiFig"! You can always simply uninstall the app. Once you do that, your Dropbox folder will remain into your hard drive, but any changes you make there won't be reflected to your account online. I hope this helps! 

Hey @"dal72", thanks for the speedy response! Keep in mind that after the migration to the new Dropbox for macOS on File Provider, your files need to be re-synced. Depending on the amount of files you have in your Dropbox, this may take some time to complete. If the number of files has not reduced it might be worth…

Hey @"timmylee", I'd be more than happy to help! If this is still an issue on your end, I'd be more than happy to guide you. From what I understood, it sounds like your client sent you a shared folder, which was then added to your account, is that correct? If you have a screenshot of the exact error when you tried logging…

Hi @"dal72", thanks for bringing this to our attention. What is the current status of the Dropbox desktop application when you view it from the menu bar? Also, what is the current version of Mac OS and the Dropbox app? I'd love to know how long the app is stuck in this syncing limbo too. Let me know more, and we'll take it…

Hey @"DiFig", I hope you're doing well! You can always have a look at our selective sync settings, and see if this would work out for you. This works with folders, not specific files, but it would help you save some hard-drive space. If you have any questions, let me know! 

Hey @"Cassidyhall", have you tried opening the file from another browser or an incognito window? If you have and the error message persists, could you send me a screenshot of it?

Hi @"Deb918", welcome to our Community! If you wish to change the path of your Dropbox folder, all you'd have to do is access the app's preferences (just like you did on the screenshot you sent me). You can see that next to the Dropbox folder location it gives you the option to change its location. That should do the…

Hey @"ae1m", it might sound trivial, but have you tried uninstalling, and re-installing the app by any chance?

Hey @"Cassidyhall", I hope you're doing well! Does this happen with specific file types, or generally with all of the shared links that you have received? You also mentioned that you're getting some errors, but you didn't clarify the exact message you get when trying to open your shared links. Keep me posted!

Hi @"ae1m", thanks for the speedy response! What message do you see when the app doesn't connect? Does it give you an error, or it simply won't automatically open? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hey @"Catalina1", since the app is now updated: are you able to see your content both online, and on other devices? 

Hey @"nicktomk", I just sent you an email, I'll be happy to see you there!