Megan Dropbox Community Moderator

Hey there, @"Bob97", welcome to our Community! The members will get to keep the files & folders that they created using their individual account, or any content that was shared with them there. If they created content inside the Family Room folder, it's up to the Family manager to decide if the member can keep it or not.…

Hey @"Philippe0206", welcome to our Community! For security reasons, I went ahead and removed part of the message that provided sensitive info, since this isn't safe to be on a public forum. Based on what you mentioned, it sounds like you were in contact with our Support team. Could you send me the ticket number reference,…

Hey @"DHCPA", thanks for posting here today! The first thing we need to identify is how exactly do they send content your way? Is it through a shared link, shared folder, or File Transfer maybe? Also, do you check online, or locally on the desktop app? If you could share any additional details with me, that'd be great.…

Hey @"peternelsonsaratoga", what do you see when you try these steps, in order to access the app's preferences in order to sign-out of the app? You'd need to click on the little Dropbox icon, next to your WiFi, and follow the desired steps there. 

Thanks for that @"jh24"! I've pinged the agent working on this, and they should reply back as soon as possible. Hang tight, and thank you for your patience!

Hi @"jh24", sorry to hear about that! Would you mind sending over the ticket number reference, in order for me to locate it on our system? Our status page doesn't report some issue, that's why I'm asking. 

Hey @"abcd10", in order to delete your account, you'd need to input the account's password. It's the same password you use, when signing into the account. If you don't remember it, then I'd suggest that you reset your password, using these steps. If you have any questions, let me know.

Hey @"Angelines", since you didn't receive the original email, let's try something different. Have you tried to contact Dropbox Support directly for this? You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for sign-in issues, then choose "Other".…

Hey there, @"EmilJabo", I'll be happy to answer! Essentially, "only people invited" means that you share a shared link with editing permissions, which based on your initial message, it sounds like something you don't want. As for your second request, in order to have the content in their Dropbox account, they'd need to…

Hey @"cachaito", can I send you an email, in order for us to have a closer look into this? 

Hey guys, thanks for bringing this up! Let me know if you notice this only when using Chrome, or on a different browser too. Using the steps I provided above, might also help us isolate the issue. Thanks a bunch!

Hey there, @"devedsmith", long time no talk, welcome back. Did you have a chance to review Nancy's response here? I'm asking, because I'd also like to know the number of files that your Dropbox folder has. 

Hey @"Angelines", have you checked the correct Dropbox account, along with your spam/junk folder? I'm asking because I checked, and it seems Hannah indeed reached out using your Community-linked email address. 

Gotcha @"Machaut2024"! Would you mind clarifying the version of the Dropbox app that you're using, please? 

Hey @"Annie P", I hope you're doing well! It sounds like your browser isn't able to process the upload button for some reason. Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your…

Hm, would you mind if I was to send you an email, in order for us to have a closer look into this @"Sadsyndrome"? 

You should be able to attach your screenshot back to me, by clicking the camera-like icon when replying back @"Britkit97". Can you give it a go, and let me know of the results? 

Thanks so much for your info @"Sadsyndrome"! Would you also mind clarifying the version of the Dropbox app that you're using on your end? 

Hey @"mouwe5", one more thing: does this happen with a specific folder, or multiple ones?

Hi @"Britkit97", I hope you're doing well! Would you mind sending me a screenshot of your plan page, and what you see there? I'm asking, since I'd love to have a visual of this. Thanks a bunch! 

Hey @"Sadsyndrome", do you notice this lag when you take specific actions, or with every single action inside your account?

Hm, interesting @"nictansl"! Can I send you an email, in order for us to have a closer look into this? I'm suggesting this route, since I'm going to need some account-specific info on my end. 

Hey @"bmoney", could you please clear your browser's cache or try another browser, preferably with no extensions or plugins running and let us know if you still get the same error when accessing the shared links in question? Keep in mind that if the file in the link was removed or the link deleted, it would no longer be…

Hey @"hilaryhacksel", at the moment we don't have any concrete updates. However, I'll make sure to update the thread if we have any additional comments, or changes on our end. Thank you!

Hey @"Patricia24", thanks for posting here! At the moment, it's not possible to share everything in your account at once. The best solution is to move your files into a common folder, then share that folder, either as a shared folder or with a shared link. I hope this clarifies! 

Awesome news, @"MM112"! Glad to know everything is now syncing as it should. As for the two-people-icon on a folder, are you referring to the one I can see on the screenshot you sent before, or the one that we can see here? 

Hi @"Armstrong69", I hope you're doing well! You can try upgrading to the Basic Extra plan using this link. However, keep in mind that at the moment, it's only limited to a small number of people. If the link doesn't help, let me know and I'll be more than happy to help!

Hey there, @"MM112", thanks for the screenshots! Would you mind clarifying the app's version, along with its syncing status, please? You should be able to locate both by checking in your taskbar, usually next to your WiFi. 

Hey Chris! Long story short: yes. It seems that it might need some time to sync the changes your colleague made to your account online, and then on the app. If you're able to see the changes now, there's nothing to worry about. The first thing to keep in mind for future reference, is whether the changes someone made can be…

Hi there, @"cachaito"! Awesome news, I'm glad to hear that. In any case, we'll be one post away if you need anything else!