Megan Dropbox Community Moderator

Hey there, @"sz918", I hope you're doing well! I'm going to be keeping this thread open, in order for others to also add their input here, and share their thoughts on how they use Dropbox in their everyday lives. 😎 Meanwhile, I wanted to add that you can always check our YouTube channel, Help Center or even this Community,…

No worries @"katebauer"! Glad to see that everything is back on track! 😎

Hi @"Cambi201", welcome to our Community! When you say recover data from old accounts, are we referring to old accounts that have been closed due to inactivity by any chance? If you're talking about files that were simply deleted from an active account, let me know when was the content deleted from there. Was it more than…

Hey guys! Thanks for bringing this to our attention, and for all the efforts you put looking into this. Your feedback regarding this has been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. Thank you! 

Hi there, @"Cat12", I hope you're doing well! I moved your post from our Support Group, to our Tips & tricks group, in order for other members of our Community to share their thoughts with you. If you have any specific questions, or if there's something that I can help you with, let me know and I'll be more than happy to.…

Hey @"OmniR1", thanks for posting here today! Dropbox Professional, Standard, Advanced, and Enterprise customers can disable downloads for a shared link. You can see more about this here. And yes, explicitly sharing a file with someone, means sending out an invite, to add the file to their account. If you have any…

Hey @"jdannixon", I hope you're doing well! I'm not entirely sure about the situation here, but I'll do my best to figure everything out. You mentioned an email, and Megan's files(s), which I'm not entirely sure what the exact email that you received is, or the file you're referring to. If you have any screenshots, feel…

Hey @"pfarr", when you say that the remaining folders have arrows on the bottom left, are we talking about the ones within your Dropbox folder? Would you be able to send me a few screenshots of this? It sounds like everything is now back on track based on what you mentioned, I just want to make sure of that. 

Hi @"santiagostips", do all the duplicates have the same size? What about the files' metadata, as Hannah asked? That'll help us have an insight, as to whether or not the files are completely identical.

Hey @"donawalt", thanks for clarifying! Would you mind sending me some screenshots of the syncing icons of files, inside your Dropbox folder, please? I'd like to check, and also have a visual on my end too. 

Hey @"SafetyJohn", thanks for the update! It looks like this is something that's coming directly from your OS, in this case Samsung. You can always create a link, and then send it via text message using your message app.

In this case, and since clearing the browser's cache didn't work, can I send you an email, in order for us to have a closer look into this @"FritzTheBox"?

Hey @"Laurent N.1", thank you for the screenshots! What about the app's syncing status? Is it syncing content, or being up-to-date?

Hey everyone! I got an update, that everything is now resolved. Feel free to check this on your end, and let us know if you face any issues. Thank you!

Awesome news @"LBrown421"! Glad to hear that our Support was able to help with that. Wishing you a great week ahead!

Hey @"FritzTheBox", out of curiosity: have you tried clearing your current browser's cache, and then re-starting your device at all? I also found some relevant steps in this thread, that you might want to try out. Let me know of the results!

Hi there, @"Laurent N.1"! I'd love to know your app's current syncing status, please. If you could also send me a screenshot of your Backup tab online shows, and another one of your app's Backup tab, that you see when accessing your app's preferences, that'd be great. 

Hey there, @"arkov" & @"AR0SE", thanks for reporting this! Glad to see that everything is now back on track. If anything pops up again, give us a shout. Have a great rest of your week ahead!

Hi @"MakeItBetter", I hope you're doing well! Your feedback regarding our website has been very valuable and I will endeavor to make sure your voice is heard. If you have more details that you wish to share with us in order to improve our website, or what you'd like to see in the future don't hesitate to let us know. Now…

Awesome news @"PG-E3"! If you need anything else, don't hesitate to let me know! Have a great week ahead! 😎

Hi @"Sage4", I'd definitely love to have a visual of what you see on your end when visiting your Backup tab on the device. If you could send a few screenshots, that'd be most helpful. While you're at it, feel free to also send me a screenshot of the Backup that you see in your File Explorer, please. 

Hi @"donawalt", sorry to see you're still going through this. When did this start happening, and which version of our app do you use at the moment? 

All you'd need to delete would be any Dropbox system folders, not your actual content @"powerfoot". This won’t affect or remove the files in your Dropbox folder. Can you locate the same icon on your menu bar, next to your WiFi and hover your mouse there? What is the app's syncing status, and version at the moment? 

Fantastic news @"SWANNY1", and glad to hear that! If you need anything else, we'll be one post away. Have a lovely weekend ahead,enjoy!

Hi @"Gidgette", let's jump right into this! Yeah, I'd also suggest that you contact our Support team about this, since they have more visibility and better tools in order to help you with that. You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option…

Hey @"LBrown421", thanks for the added info! I'm not entirely sure this has to do with us, I have to admit. It sounds like something that Microsoft would need to help you with, mainly because we don't have any relevant info, or a path to follow when it comes to the Word, or Excel apps. Does this only happen with Dropbox…

Hey @"sstructural1", no worries! I just sent you an email, and I'll be happy to see you there! 

Hi @"powerfoot", in order for us to be able to see why this might be happening, you'd need to have the app installed. That'll help us troubleshoot, and exclude any possible reasons, as to why this might be happening. However, I'd suggest that you follow the steps my colleague, @"Jay" in order to perform an advanced…

Hi @"Sage4", welcome to our Community! You mentioned that when you visit your Backup tab on the app's preferences, you don't see it there. Do you have the option to re-enable Backup when you're there? Let me know more! 

Hi @"NCMonsterTree", how are you today? Happy Friday! Based on all the details you shared, it sounds like the user you're sharing your file with, follows the correct set of steps. You can also see more about this here. Two important questions: when they edit the content, using their iPad, can they see the changes when they…