Megan Dropbox Community Moderator

In regards to the emails, are you talking about our Community perhaps @"Roger K"? 

Hey there, @"CPDev", let's jump right into this! I've merged your post under a similar thread, where others also noticed that. Is it possible that you have enabled any plug-ins that could be causing that? Have you also tried using an incognito mode or Private Browsing mode? If so, did you get the same results there? You…

Hey @"Why7", let's jump right into this! Would you be able to send me a few additional info such as the platform you're using when this happens? Do you use our website, if I'm guessing correctly? If so, which exact browser? Do you notice any particular errors on your end? Feel free to let me know. Thanks!

Awesome @"Andre777" , at your service any time! Enjoy!

Hey @"epolito", welcome to our Community! Is it possible that you have any plug-ins that could be affecting how your browsers work, by any chance? Would you be able to send me a screenshot of the Dropbox page as it shows -even if blank- when the issue pops-up? Keep me posted, and we'll take it from there!

Hey @"Simmons", we would need to do some further investigation. Would it be okay for me to send you an email, in order for us to have a closer look into this? Keep me posted, and we'll take it from there!

Awesome @"OllieMi" , at your service any time! Enjoy!

Awesome @"KirstenSynMod", at your service any time! Enjoy! 

Hey @"OllieMi", thanks for posting here! Based on the status page that Ben posted above, it seems this should have been fixed now. I'm guessing this isn't the case for you, right? Let me know more!

It seems this is a browser-related issue @"KirstenSynMod". I'd suggest trying to clear out the cache on Chrome, and also check for any specific plug-ins that might be causing this. If I were you I'd also restore the browser to its default settings and update it too. You can find the instructions here. If you need something…

Would you mind sending us a screenshot of the exact message you see when trying to open your Excel files through Dropbox @"Andre777"? 

Hi @"mattgitt13", at the moment all the supported apps can be found here, and it doesn't seem like LinkedIn is part of the list. Keep in mind that if LinkedIn has some trouble being connected, then there's no way to use Dropbox Dash with it. 

Hey @"KirstenSynMod", if you try a different browser such as Firefox, Edge, Opera do you notice that the same thing happens there? I'm asking because these should be the options you have on your end, when trying to change the way you sort content inside a folder:

Hey @"lanefarin", if you try to quit the app using these steps, and then -while the app is closed- try to delete it, does that work?

Hi @"Image Locations", thanks for the heads up! I was able to locate your ticket number reference, and leave an internal note there. The agent working on your case, will be with you shortly. Thank you!

I see, thanks for your speedy reply @"Numbersguy7777"! That's odd indeed. As for phone Support, it's only available to Business admins. You can see more in regards to your Support options here. You can try contacting our Support about this, or if you come across any issues I'd be happy to open a ticket on your behalf in…

What I'm trying to understand on my end, is why it didn't work with the app, since it would automatically sync the content you have in your account @"rayan kazi". Would you mind clarifying the app's precise syncing status for me, please?

Fantastic news @"Kimberly5111"! If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"jlw787s", thanks for posting here! I was able to locate your ticket number, and raised the priority to "High" in order to expedite the case. However, keep in mind that our specialized agents require more time in order to look at certain cases, and they have up to 24 hours in order to reply back. If you need anything…

Hey @"Numbersguy7777", sorry to hear about that! When did this start happening? Also, have you tried an incognito tab, without any plug-ins or extensions? Let me know more, and we'll take it from there! 

When you say that you deleted the file locally do you mean from the Dropbox folder that you have in your device @"rayan kazi"? Because if that's the case, then the file should have been deleted online too. Is it possible that you have any plug-ins on your browser, that could prevent this download, by any chance? 

Hi @"KirstenSynMod", I hope you're doing well! If I understand this correctly, it sounds like you're referring to our website, right? Feel free to clarify if this isn't the case. Do you use a specific browser when trying to achieve that? If so, then have you tried a different one by any chance and if so, did you notice the…

Hey @"christianius", thanks for the heads up! As Rich mentioned earlier, there is no option in the desktop application to turn them off and we would not recommend attempting to manually disable these capabilities. Your feedback regarding our Dropbox desktop application has been very valuable and I will endeavor to make…

Hi @"rayan kazi", you mentioned that the file is part of your own account. If you use our desktop app, that means the file should have synced locally, and exist within your Dropbox folder. Isn't that the case? If the file is already in your Dropbox folder, would you mind clarifying the icon that exists next to it? Also,…

Hi @"Andre777", thanks for posting here today! Can you clarify exactly when this started happening? Have you made sure both your Microsoft, and Dropbox app are up-to-date? Also, can you clarify if you're using an individual Dropbox plan, or a Business one? Keep me posted, and we'll take it from there!

Hey @"SandyDombroski", I hope you're doing well! Is that a shared link that you created, or that someone else shared with you? Have you tried a different browser in order to access it, by any chance? As for the Excel file, is it in your account, or is it also a shared link? If you have any screenshots, feel free to send…

Hey @"Ramsi", you mentioned that you have a paid Plus account, that's currently empty. Is it a shared link that your friend sent you or a file transfer? If yes, then when you're trying to open the content you should have the option to add the file to your account, instead of downloading it locally. Once you do that, the…

I'm afraid this isn't something we can do on our end @"shaunsgraham1". Your admin is the one that needs to remove you from the team, and convert your account back to how it was. 

Awesome, say less @"freeburgni"! I just sent you an email. Reply back to me, and we'll take it from there, thank you! 😎

Hey @"freeburgni", let's jump right into this! Would you mind if I was to reach out internally, in order to connect you with a Dropbox Sign agent in order for them to elaborate to your questions? Keep me posted!