Megan Dropbox Community Moderator

Hey @"vwagner", would you mind sending us a couple of screenshots from both your Backup page online, and your plan page just to check what it reports? 

Hey there, @"bbzebra", happy Tuesday! You won't be able to do that when using a shared link for view only purposes. However, if you need to add content to said folder then the sender can create a File Request and send it your way, in order for you to be able to add the content that you need. I hope this helps! 

Hi @"BUser2024", thank you for clarifying! Do you notice this behavior with random files, and folders or when you try to move content to this specific path? Also, I'd like for you to maybe check with a different browser, and see if the same thing happens there. It'd help us narrow it down, and check if this is a…

Happy to see that your issue is now resolved @"Xariel"! If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hi @"LB15", as mentioned there, it seems that you already have an escalated ticket, that you're working there with another agent. I closed our ticket, since it might be confusing to have multiple active tickets, but your original one is still being worked on. I hope this helps! 

I see, when you say that your device isn't properly linked, would you mind clarifying @"Xariel"? Also, if you check the app's preferences, and more specifically your Sync tab, where is your Dropbox folder located? Are your Backup folders on the same path as the Dropbox folder, or somewhere else at the moment? 

Hey @"mpstru4383", let's investigate together! Would you be able to give me some additional details, as to why this doesn't work, and what you'd like to achieve? It sounds like you have access to your Dropbox account at the moment. What would you like to change there? Is this related to the 2FA of the account? Keep me…

Hi @"WirelessGuru", I hope you're doing well! If I understand your request correctly, it sounds like you're using a Business team and you'd like to know more in regards to the notifications when adding or removing members from the team, right? Would you like to describe in a tad more detail the notifications you're…

Hey @"BUser2024", let's jump right into this! I'm guessing you're using the desktop app in order to achieve this move, right? Keep in mind that I removed your shared link, in order to avoid it from receiving a lot of traffic. Would you mind clarifying your device's OS, and when did this start happening? Keep me posted, and…

Hey @"Redhotpaddy", can you try -if you haven't already- uninstall and then re-install Office 365 to check if that makes any difference? 

Hey @"LB15", I just sent you an email, I'll see you there!

Thanks for the heads-up @"LB15"! Can I send you an email, in order for us to have a closer look into this?

Hey @"fcgiii", would you mind doing a quick re-install on the app using this link? 

Hey @"rmackay", sorry to hear about that! If the external drive is recognized as a new one, then the only option would be indeed to download the content locally, using the website. If you wish, you can try downloading smaller bunches in order to avoid getting an error if there are too many files and folders there. I hope…

Would you mind clarifying your device's OS, along with the version of the Dropbox app that you have installed there @"Redhotpaddy"? Also, what is your Dropbox subscription at the moment? 

Keep in mind that your Dropbox content will remain there, even if the app is uninstalled @"Xariel". If you wish to remove them, you'd need to delete your Dropbox folder. You mentioned that it's like Dropbox is still installed, but if you've managed to remove both the program and the folders, you should be good to go. 

Hey @"LB15", have you tried the link shown in your screenshot, about removing the suspension? I'm guessing that'll allow you to contact our Support team, right? 

Do you notice this when using this particular Excel file, or others too @"Redhotpaddy"? If you try to open the file using our website, are you able to do so? 

Hey @"psingh432", thanks for the added info! So, if you click the "Edit PDF" option in the first screenshot, it allows you to sign in, and then edit the content, right? Does this happen with this particular file only, or others too? 

Hey @"DonalLally", did you get to check your Community-linked email address for my email? 

Hey @"AZI_doum", have you tried checking your email address, in order to view the email chain directly through there? 

Hey @"DonalLally", I just created a ticket on my end for you. Please reply back to me, and we'll take it from there. Thanks! 

Hey there, @"DonalLally", apologies for the inconvenience this has caused so far; I understand where you're coming from and I'd like to help with this as much as possible. Since you've already tried contacting the fraud team of your card company and cancelling the card/getting new numbers etc. as the card is compromised, I…

Hey @"baltmann", thanks for posting here! Since you've already tried a few troubleshooting steps, would it be okay for me to reach out internally, in order for us to investigate there? Let me know!

Hey @"netsquire", you can customize the basic profile settings of your account on the Dropbox Sign Profile page. Log into your Dropbox Sign account from www.hellosign.com. Click your initials at the top right corner of your screen. Then click on Settings. Go to your Profile Tab. Edit the name. When you're done, scroll down…

What happens exactly when you use the Dropbox desktop app in order to sync the file @"rayan kazi"? Do you get any errors? Also, did you have trouble following the steps in the Help Center article I provided earlier, while locating the app's precise syncing status? Is it stuck syncing, or up-to-date? If you have any…

Would you mind clarifying the app's version, and the OS you're using @"mihau"? You should be able to find the version of the app by hovering over the little Dropbox icon on your menu/task bar, next to your WiFi. 

Hi @CPDevm after some digging it seems there is no need to open a ticket for this. Our team is aware, and actively working on it as you can see here. 

Hi @"CPDev", would you mind if I created a ticket on my end for you, in order for us to have a closer look internally?

Thanks for the heads up @"CPDev"! Have you also made sure that Chrome is up-to-date and that you're running its latest version?