Megan Dropbox Community Moderator

Hi @Pannarut! Since you created a new thread for this, I went ahead and posted an updated reply there so we can keep all our communication in one place. You can head over to that thread to check my response! Thanks a bunch!

Hi @Pannarut! I completely understand how heartbreaking it is to lose such precious photos and videos, especially without another copy. I truly appreciate your willingness to upgrade your plan or explore every possible avenue to bring them back. However, I want to be completely honest with you: once files move past our…

Hi @AshSIHA, I completely understand how frustrating it is to lose track of important files, and I'd love to help point you in the right direction! Since I don't have visibility into individual accounts, I can't say for certain how the folder's owner chose to handle the files. As a next step, I'd recommend reaching out to…

Hey there, @Pannarut, let's jump right into this! I'm so sorry to hear about your lost files. I completely understand how stressful this situation can be. However, since the items were deleted back in January, they fall well outside our standard 30-day recovery window. Because of this, our support team is unfortunately no…

Hey there, @Soda, let's see what we can find out about this! As a first step, could you share a screenshot of the error message you see when trying to connect the apps? Also, what exact OS version are you using on your Android device? Does this issue persist if you try connecting to a different Wi-Fi network? I know it…

Hey there, Janet! That's indeed odd, but I'm glad your issue has been resolved and the file managed to upload from your Windows device. It could have been the VPN, ad-blocking, or even a temporary connection issue, but I'm pleased to hear everything is back on track. 😊 If you need anything else, don't hesitate to give me a…

Hi there, @janet15, welcome to our Community! Let's jump right into this. To help narrow down what's causing the upload to stall, let's try a few quick checks: -Are you running any ad blockers, privacy extensions, or a VPN/firewall on your Windows PC that might differ from your Linux setup? If so, then please try opening a…

Hi there, @nguyentc, welcome to our Community! I'll need some account-specific information to look into this further, which is why I've sent you an email. Please reply to that message so we can continue. Thanks a bunch!

Hi there, @earthlingJen22, thanks for posting here! Thanks so much for sharing your feedback and ideas with us! To help us better understand how this would improve your workflow, could you share a bit more about how you usually encounter this scenario? For instance, how often does an interruption happen, and having a "Skip…

Hey @Gagan1468! I just received your email, I'll reply back as soon as possible. Thanks! 😊

Hey @yuri_k! I'll need some account-specific information to look into this further, which is why I've sent you an email. Please reply to that message so we can continue. Thanks a bunch!

Hey @yuri_k! Thank you for the screenshot; it's really helpful. I noticed two entries showing no calculated data—could those be causing the issue? Have you had a chance to check inside those folders to calculate their contents? Since our plan page is usually very accurate about storage, that 29.1 GB is likely coming from…

Hey there, @earthlingJen22, I'd be happy to look into this for you! To get started, I'm going to need some additional details to see why this might be happening: What specific OS and Dropbox app versions are you using? How are you uploading the files (e.g., using the in-app "+" button, sharing from the Xiaomi Gallery, or…

Hi there, @Gagan1468, welcome to our Community! I'll need some account-specific information to look into this further, which is why I've sent you an email. Please reply to that message so we can continue. Thanks a bunch!

Hey @newabd! Happy to see that your issue is now resolved! 😊 Give us a shout if you need anything else. We'll see you around!

Hey there, @AshSIHA! Thank you for the screenshot; it's really helpful to understand what might have happened! Given that you see on the Events page that "you removed your access" to the folder, if the folder in question isn't available for you to add back here, it means that your membership got removed indeed.…

Any time @murrayatuptown! If you need anything else, please let me know. I'll be one post away! 😊

Hi there, @yuri_k, let's jump together right into this! As a first step, could you check your account's plan page to see your exact Dropbox quota breakdown of what is using your space? Feel free to share a screenshot if you'd like, so that I can have a visual too. Have you made sure that you don't have any shared content…

Hi there, @newabd, welcome to our Community! Could you check your Backup page online and let me know if you see the backup listed there? If you do, you can click the ellipsis next to it and delete the backup to free up space on your account. If you come across any issues, feel free to share a screenshot if you'd like, and…

Hi there, @AshSIHA! Were you the owner of the folder, or was it owned by someone else? If another user owned the folder, is it possible they may have deleted the content or removed your access? If possible, try reaching out to the person who originally invited you to see if they still have access. Additionally, could you…

Hi there, @murrayatuptown, let's jump right into this! You guessed correctly! You can edit video files directly in your Dropbox account, provided they meet the following requirements from our Help Center article: File size must be under 1 GB. Duration must be between 1 second and 10 minutes. Resolution must be lower than…

Hey @AshSIHA! Have you tried signing in to both of your Dropbox accounts to check for your files? Whether files might be deleted depends on several factors, such as whether it's shared content or if an account has remained inactive. However, as long as your Basic account hasn't exceeded its storage quota, your files should…

Hi there, @salex940, welcome to our Community! One common reason a referral appears as ineligible on Dropbox is if the person you invited tried to accept it from the same network connection you're using. Could that be what happened here? You can learn more about this in our Help Center article and this Storage Space FAQ.…

Hey @WTLQ, thanks for the info! To help get to the bottom of this sync loop, could you share a few more details? On your Android phone, have you checked the Dropbox mobile app settings to verify if Camera Uploads is fully completed, paused, or waiting for specific conditions (like Wi-Fi or charging)? Also, are you…

Hey there, @AshSIHA, thanks for the screenshot! You mentioned that you've always accessed your files via your computer. When was the last time you saw your files in your Dropbox account online? Did you only use the desktop app to update your files? Regarding the message, it appears you're seeing this when viewing a shared…

Hey there, @devedsmith! To help troubleshoot this further, could you share a few additional details? What is the exact OS you are currently using? What version of the Dropbox app do you have installed on your mobile device? Additionally, could you try a few quick network checks? Switch to cellular data or a different…

Hey @NLC99, happy Monday! Is it safe to assume that everything is back on track? I'm glad to hear your issue has been resolved, and I'm always here if you need any further troubleshooting. Thanks!

Hey @Ram_Noham! Based on your initial screenshot, it looks like you have two computer backups active, along with two external drive backups named "Ram Noham." Could you check if any of them are currently active? If one of these external hard drives is enabled, you will need to delete it first before you can connect your…

Hey @Ram_Noham! Since you are using a single license on your Standard team, your account is limited to backing up one external drive. This explains the error message you are receiving. I hope this clarifies things! Let me know if you need anything else.

Hey @notLuri! Thanks for giving this a go. Can you try our advanced reinstall process, if you haven't already and let us know how it goes?