Megan Dropbox Community Moderator

Hi there, @iamian33! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey there, @Laura_Doodles! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected. 

Hey there, @tanimichelle! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @azodl! Perfect, thanks for checking. Here's what I'm going to suggest next: If you happen to have an external hard drive, please make a backup copy of your local Dropbox folder. If you don't that's okay since your files and updates have been syncing without an issue. The next step will be performing an advanced…

Hey @tym07! If you navigate directly to your Dropbox folder instead of the shortcut, and add a file that way do you still notice the same behavior? Also, what is the status of the files once you add them inside the folder? What icons do you see next to them? If you access these folders can you check if there are any…

Hey there, @WoofGrrrr, I appreciate your patience here! At the moment, this isn't possible. However, it sounds like a good idea since the functionality does not currently exist on the web. I'll suggest that others upvote your existing idea here, in order for this future feature request to possibly make its way to Dropbox.…

Hey there, @MikeSwe! Thanks for the update. I ran a search on our system & I was able to locate your open ticket, which has now reached a higher level of support. In order to expedite matters, I’ve also raised your support priority internally, so rest assured that our team specialist will do their best to help you. If you…

Hey there, @azodl! Thanks for all the info you've provided so far. Would you mind clarifying whether the files inside the Dropbox folder in your second screenshot show any sync icons? As a next step, can you please launch the Dropbox app and check the settings to confirm the exact Dropbox folder path location? If you have…

Hey everyone! Thanks for keeping us in the loop, and trying out the suggested steps. If you need something else, please let me know and I will be more than happy to help every step of the way. 😊

Hello all! Please keep in mind that our team is aware of this issue, and looking into this. However it's likely caused by Microsoft's KB5094126, and reverting to the previous version should fix it. Can you give it a go, and then update us on the results? Thanks!

Hey there, @Michelle D.17, I'd be happy to look into this for you! As a first step, have they added the shared folder to their account, and if so, do they have enough available space for it? Assuming they have enough space, are they checking for the subfolders online or locally using the desktop app? In addition to that,…

Hey @joefeigenbaum! I've received, and replied back to our email communication. We'll get to the bottom of this, in order for things to get back, and running as soon as possible. Thanks for your patience.

Hey there, @joefeigenbaum, sorry to hear about that. Let's jump right into this! Based on what you described it sounds like access to your sharing was paused on your account. Is this the first time it happens? Have you checked this article to see if any of the files you're trying to share, or have already shared, breaches…

Hey @successunforgettable! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @Jay_Rayner! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hey @WillyJP! I have the one linked to your Community profile, which you can see here. We'll take it from there!😊

Hey @Linda O.6! Quick check-in to see if you caught my last reply. Do you need more help? If yes, then I'm happy to assist. If everything is sorted, we'd love to hear what fixed it. 

Hi there, @Chr1sH! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hi there, @MadMatts! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey there, @Marcbeth! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @WillyJP, sorry to hear about that! I'm going to send you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks a bunch!

Hi there, @azodl, lets jump right into this! I'm going to ask a few additional questions to make sure that I fully understand the situation and can provide you with the appropriate next steps. You mentioned that you ended up just putting your Dropbox backup folder into your Mac Home folder and continuing to do it the old…

Hey there, @WoofGrrrr, thanks for posting here today! Give me some time to look into this, and I'll get back to you. I appreciate your patience, thanks a bunch!

Amazing news @Peacekatz! 😊 Keep an eye out, and let me know if there's anything more that you need. I'll be one post away. Thanks a bunch! 👩‍💻

Hey there, @tym07, I hope you're doing well! Do you upload your files directly through the desktop app, or our website? Also, what is the OS you're using on your end, and where is your Dropbox folder currently located on your machine? Provided you're using a Mac device please have a look here, but if you're on Windows you…

Hi @Peacekatz! Once you unlink using the steps I provided above, you might want to restart your device first, and then re-link the Dropbox desktop app. To do this, simply reopen the app and allow it a few moments to re-index and sync the changes. If the issue persists, just let me know and we'll go from there.

Hey there, @Peacekatz! Could you let me know the app's exact status and version as shown in your menu bar, when you hover your mouse over the little Dropbox icon? Also, if you click on your avatar in the app's preferences and select 'View sync issues', do you see any files listed there? Please let me know if your Dropbox…

Hey there, @Peacekatz, let's jump right into this! As a first step, can you please confirm your Dropbox desktop app version and its syncing status? You can find this by hovering your mouse over the Dropbox icon in your menu bar, next to your WiFi. Could you also let me know where your Dropbox folder is currently located on…

Hey @cjcarrie, sorry to hear about that! At the moment, I think the best thing you can do is discuss this with the support agent working on your case. I'm suggesting this since they have more tools and visibility into the account's logs to assist as much as possible with the restoration. As for the deletions, and how or…

Hey @leslielamcke, thanks for the speedy reply! I completely understand why you're hoping to recover your content, and I wish I could make that happen. Unfortunately, because the data was deleted so long ago, it has been permanently removed from our systems and is no longer recoverable. I am so sorry for the inconvenience.