Mark Super User II

You were given backup codes when setting up the account - you have to tick to confirm you received them when setting up. You cannot proceed without them. Once you get back in download them immediately. If you ever lose your phone etc. and thus cannot receive texts there is no way, at all, to get around that without the…

Hi @"DannyBoy23" You need to remove the secondary email and then add that as your primary one - that way it wont send to other accounts etc. 

Hi @"hrpuffnstuff" Welcome! No, Dropbox doesnt save the apps or the app data unless the app itself has a backup tool which will upload to Dropbox. Dropbox will only upload and save images on your camera roll.

As a temp measure can you use your backup codes? Do you still have the number / phone? https://help.dropbox.com/account-access/issues-two-step-verification

Hi @"noid2594" I'm afraid you cant. Windows on Surface's dont allow installs like a 'normal' computer. Surface Pro's run and operate more like a tablet than a PC

Hi @"Jo09" You log a ticket at www.dropbox.com/support. Note that the 14 day cooling off period applies to initial purchases only and not renewals. 

Scroll further down the page and make sure you are choosing the options which say 'unable to log in' or similar. 

Personally I'd just wipe the Dropbox directory and everything near it and then start a fresh 🙂

Hi Have a look at https://help.dropbox.com/security/ransomware-recovery Basically you need to clean your machine first and THEN recover. Upgrading to paid will let you rewind 🙂

Hi @"debmahtab" Can you find one of the pictures that isnt yours and click on the three .'s at the end of the file name. Then restore previous versions. That will show you where/when it was uploaded which may give you some clues as to where it came from.

Hi @"Bhang" That is correct - same if its a Shared Folder which has edit access 🙂

I dont believe Samsung internet is a supported browser here, so, that could be the issue (its not one I've heard of, sorry!)

Does it work on a different browser? Maybe an incognito/private window? 

Hi @"adamfinley" So whoever 2A is removed the access to those folders - the timings of that could be wrong as this is the time it syncs to Dropbox. That could be that they removed the folders from outside of the Dropbox directory. They need to replace them, or, via their own account, rejoin them and reinvite you. That…

@"chinarut" wrote:aw - this is a bit of a bummer - I actually would have forked over some $ just now to rewind a folder 2 weeks! So rewind will work previous 2 weeks, but you couldnt restore past 30 days 🙂

Hi @"Vincentdack " No, you must use an email although you can set Dropbox up to use 2 factor authentication using a mobile device but that works after you enter email and password. 

You need to contact support for assistance via www.dropbox.com/support. Note that refunds are not usually issued unless there is a legal reason why they should be. 

Hi @"BConnell10" It means it will delete from all Dropbox connected files/folders. So, if that folder is in Dropbox on any device it will be removed. If it isnt then it wont 🙂

Hi @"Brooknei" No not employee and unfortunately Dropbox never release roadmaps 😞 

Hi @"Brooknei" No, its not possible to add more data or increase recovery. 

You should be able to see them as long as you didnt delete/remove them from your account (i.e. they did actually upload) AND you logged in to your account frequently. If you didnt log in for over 12 months the account is removed and its not possible to recover. 

Unless the account you are accessing is a paid for business account you can only have 1 Dropbox account on a device at a time. If it is you can link them together 🙂 So, if it isnt, you either need to remove your personal one or just use the website to access your work one. 

Hi @"Graphics MWI" Thats a shared folder, and no, once an account is deleted all records/data etc. on that are totally removed. The only way to resolve now is to set up a new shared folder and add everybody in again. 

So, Team folders are only available if you are a paid Business account now: https://help.dropbox.com/organize/team-folders Therefore I assume you mean Shared Folders. So, if nobody is an Admin then there is no way to do this other than setting up new shared folders I'm afraid. 

Hi @"Graphics MWI" Is this a paid for Dropbox business account? I believe the only way to do it is for another Admin on the account to set you back up.

@"jaysmith" wrote:Hi, I am curious if there is a way to create a folder that is "UPLOAD ONLY" to allow clients to upload videos to a folder, but not view the contents of the folder. Anyone found a solution for this? It sounds like Dropbox Requests is what you need 🙂 https://help.dropbox.com/share/create-file-request 

If they have been added to a shared folder which they then have read write access to it uses up their space and their quota. If, however, you just need an upload off them cancel the share and send them a Requests link: www.dropbox.com/requests. 

Hi @"manarh" Another UK VAT registered business here.... however, I've always taken it to be that I am paying an Irish registered subsidiary of Dropbox rather than a UK one - hence the name shown at the top is Dropbox Ireland. Same as Microsoft for example. As I'm not on a Business plan I cannot actually see a VAT line on…

What version of Dropbox are you using @"jadran" ? If your version number is in the format xx.3.yy you are on a beta build. If it is xx.4.yy then it is a stable build. You can see and download all beta and stable builds here. 

Support tickets can be logged 247 but replies are Monday to Friday only, yes.