Mark Super User II

Hi @"bjbaker" If you are only getting the S mode you need to make sure you are running a full version of windows and not just the S version. That will then give you the Dropbox badge etc. - and it will be available on other peoples machines as well as long as they've the full version. However, it isnt foolproof so make…

@"charrua4" If you have set up 2FA then the only way to disable that is to backup codes to gain access to the account. Without that your account is lost I'm afraid. 

Via Windows Explorer to wherever you have saved the Directory - so probably something like \Users\You Name\Dropbox.

Regular files are anything showing at www.dropbox.com/home which is NOT shared *to you*. So any files you have on your account that are yours are 'regular files'. Shared files are ones that others have shared to you

Hi @"emh1951" That isnt the folder. That is a shortcut to it. You need to go to the actual folder (so it shows on the right hand side of the screen) and then right click etc. 

Have you checked that nothing at all shows on the link I gave you? www.dropbox.com/backups ? What does www.dropbox.com/home show? Anything on those 2 pages uses quota - even if its a share from other users. 

Have you tried a reinstall of Dropbox? www.dropbox.com/downloading

One thing to check - are you using the same account on both phone and iPad? 

Have you tried reconnecting the app etc. via Smart Pianist? Are the files visible at www.dropbox.com/home ? If that doesnt work I'm afraid you'll need to speak to Smart Pianist support as its their app which is having the issue. 

Request a reset to the other email via www.dropbox.com/forgot and then log in to it. You can then delete it at www.dropbox.com/account. 

Hi @"ngiglietto76" Just for info deleted files dont use quota, so, deleting the trash doesnt do anything. Have you looked at www.dropbox.com/backups to see if you have activated that and if its using file space?

Hi @"Neversaynever" No it isnt, sorry. 

Hi @"morkus" This looks like its a feature thats only going to be available to Business customers via a third party add on called Boxcryptor which Dropbox recently acquired. There is no mention of it being available to standard users.…

Hi @"andrewmathiason" They wont appear on the desktop upload list because you uploaded them via iCloud on the mobile - the uploading doesnt move across devices like that. It only uploads from the device you are using. You are going to need to restore / download from iCloud again and then upload that way, 

I'm afraid there is no way to change renewal dates without setting up new accounts

Where did you delete them from? What exactly did you do? Have you checked in recycle bin etc.?

Make sure you are not logged in at all not even to the forums and then go to www.dropbox.com/support. From there you should get an option to get account help. You can then log a ticket. Often using an incognito/private window will do this for you.

They may get a pop up on screen if they are logged in and could possibly get a weekly digest email with everything that has happened in the folder, but, they wont get a specific email about that one file, no. 

Hi @"Plattfuss" Changing your password does not cause any devices to stop syncing to Dropbox - the Dropbox clients are sync'd via a token set up so changing password does not disconnect any. The only way to disconnect and stop syncing is via the page you found or on the device itself

This may also be relevant: https://status.dropbox.com/

Hi all This is a known issue: https://status.dropbox.com/

Why can you not log in? We need more info

It is not possible to restore a deleted vault. Sorry. https://help.dropbox.com/security/dropbox-vault

If after a few hours it is still saying that then you need to delete more I'm afraid - sometimes it can take time to update the quota

After turning back up off @"noa vinik" you need to delete the backups to regain the space

The external drive is 99.999% almost certainly the reason. Dropbox cannot delete files without being told to do so. However, and this is the important reason Dropbox says to not use it with external drives, if the drive connects late or disconnects and Dropbox is running it can (not always, just sometimes) see it as a…

There wont be hidden files except the backups page. Everything that is sync'd to your account shows at www.dropbox.com/home - there is no way to 'hide' things from the web page. 

So that should cover it 🙂 Are you using an up to date version of the app?

Hi @"mdavidjohnson" You cannot move the install files from C:\, however, you can move the actual Dropbox directory to another drive by using the advanced installation route 

What OS is the device using and version?