Mark Super User II

Dropbox support wont restore a file to an account that isnt yours I'm afraid. So they'd say you need to contact the owner - which you have done but they've not replied. Maybe they have not got access to their email or something anymore? As the file is allowing access still you cannot be the owner - everything is removed…

Hi @"jdestin4" Dropbox doesnt remove data from an account when you get shared access. It just adds to it. Are you sure you have not accidentally set up a second account? What is www.dropbox.com/events showing? Data recovery is always only related to the plan status of your account - i.e. if a free user its 30 days. So, if…

If you deleted the account I'm afraid there is no way of getting the info/access etc. back - even if you reset it up. However, my guess is that you werent the owner because if you were it shouldnt let you ask for it after the account was deleted. That URL sequence is what happens when a file is in a shared link - not a…

If you are using a Chromebook then there is no Dropbox folder on your machine @"James Lynes" . Thats because you cannot install things like a computer on to it - you run it like a mobile device. So the options do not exist (hence you cannot open a Word document and save to C:\My Documents etc. as it doesnt have one). 

@"dejanDB" There is no hard and fast answer to that except that everytime the ban gets longer. There is an (unknown) algorithm which takes in to account how long its been since your last ban and how far over you are. So each subsequent ban does get longer but nobody can say for sure by how much

Good Notes should reach out to Dropbox API support and ask for assistance if they think its an issue/bug at the Dropbox end. I'm inclined to believe it isnt a bug at Dropbox's side as no other apps are reporting it as an issue. My guess is that its a slight coding issue at Good Notes side - but Dropbox cannot fix that,…

Hi @"Ace_2920" What does the personal account show at www.dropbox.com/events ? Have you not accidentally moved the personal account files (even with a different email) to the business one?

Yes so you using Dropbox via the website to upload content (a Word doc for example) would not use quota. You downloading direct for your account while logged in would also not use quota. However, somebody else downloading via a shared link would. Or, playing files on a mobile device (streaming) also uses it.

If its empty you have almost certainly set up a new account OR signed in to the wrong one. A dead easy way to check that is on the new device open Dropbox and go to the website - what does www.dropbox.com/events show

Hi @"barbiesa" Simply download Dropbox from www.dropbox.com/downloading and sign in with the same email and password as your other devices and it'll just work 🙂

Hi @"Briony Kopp" This isnt something you can do via Dropbox I'm afraid - you are going to need to find some sort of image editing program or speak to a web developer to do this

Hi @"dejanDB" No uploading and downloading files via your own account (i.e. at www.dropbox.com/home or the web app / mobile apps) is not included 🙂

Dropbox have already said that it will be Business plans only (which does not include Professional). From reading press it is going to be highlevel Business plans only. 

Hi @"PD99" In regards to the issue of downloading again you actually wont need to - because Dropbox has a local cache that all files move to when deleted etc. for about 7 days. That is to save this exact issue. So (annoyingly!) the app will say its upload/downloading but it actually isnt. To turn off Smart Sync doing what…

It should just appear as a navigatable folder - it always has done on mine under the folder 'Mac Files' 

@"Graham-7" wrote:I have received an e-mail telling me of a new document available for me in Dropbox. The e-mail is from an address that ends with " em-s.dropbox.com ". Can anybody confirm that " em-s. " is a valid adjunct to " dropbox.com ", or is it sooner a trick? Thank you. Yes it is 🙂…

Hi @"PlanetHave" That is a feature of 'Smart Sync'. So to disable you need to go in to Preferences, go in to Sync and then 'New files default 'Available Offline'. However, you will need to right click on all the ones with the little cloud and set that to 'Make appear offline'. 

Hi @"AntoineHlmn" So that means you are not actually using Selective Sync you are actually using Smart Sync 🙂 You need to go in to Preferences, go in to Sync and then 'New files default 'Available Offline'. However, you will need to right click on all the ones with the little cloud and set that to 'Make appear offline'. 

@"dejanDB" So in terms of what data counts it is ALL shared links, previews of files via links or playing of music/videos on a mobile device or the web etc. So if you have a 2gb video it can probably be watched about 10 times (note that size doesnt always equate to bandwidth). In terms of the 24 hour window it is a rolling…

Hi @"AntoineHlmn" You need to use the first option and then RE-TICK the boxes next to the folders you want to sync locally: https://help.dropbox.com/sync/selective-sync-overview

Hi @"jenboyd85" A few issues here.... how long ago did you last log in? Accounts not accessed for over 12 months are removed and all content deleted - they send multiple emails saying they are doing this. The second one is there is no way at all to circumvent the 2FA systems except by using the emergency recovery codes you…

How do you mean 'you allowed modification when shared to PC' @"JPCDB" ? Can you talk us through it?

Which version are you using? Have you updated to a recent one? www.dropbox.com/downloading 

Confirmed: this is known OS Ventura issue https://discussions.apple.com/thread/254341579

This is the known, and expected, behaviour I'm afraid. https://help.dropbox.com/installs/macos-support-for-expected-changes

Hi @"AdamMcBeth" As the issue actually relates to functionality with a third party plug in you'll need to speak to them about whats happening. 

That information isnt kept I'm afraid. The only info is what you'd see at Events. 

The only information that is visible at www.dropbox.com/events 

Are you sending out lots of links? If so its very likely that you are going over your daily bandwidth allowance of 20gb (for free users) which will result in a 404 error until it resets. 

Hi @"Krix" When you got your new phone you need to just sign in to the same account as what you used on the old one, then everything will be there. It sounds like you have accidentally set up a second account.