Mark Super User II

@"jonsno" wrote:Thanks for this info. This is news to me! Is there a dropbox official release page where they have published plans and pricing as it relates to boxcryptor? Not as far as I'm aware. As the Dropbox articles say its going to be for Business / Enterprise customers so I'd imagine you get it via your sales reps. 

We need to know why and what isnt working @"KBettmann" as nobody can assist without that info.

As a way of getting in use one of the emergency backup codes you had while setting up the account. All tickets are trackable at www.dropbox.com/support and can take a few working days for replies. 

Hi Lisa Unfortunately you've misunderstood how shared folders work. Your upgrade does not give them any benefit at all. Shared folders use up the quota of everybody within the share. So, if they need read write access to the folder they need to also upgrade. Workarounds are shared links and File Requests to get uploads. 

Hi @"Justin Jia" I very much doubt such a feature will ever happen (Dropbox was designed to replace flash drives), however, the place to request new features etc. is over here. Once you log it get people who also want it to happen to up vote it 🙂

@"Rastaman" wrote:Hello Mark, I have provided that info. Several times over. * App has been reinstalled 4 times. * Only 2 devices are currently linked * Filling in the email and password results in an “Invalid email or password” notification * Username and p/w are absolutely correct Does anyone at DB care enough to do some…

It is not possible to purchase the product for any more unless direct from Dropbox sales (Business sales) https://www.boxcryptor.com/en/blog/post/new-chapter-with-dropbox/

No, you should be able to log in. However, we cannot guess as to the issue because we need a bit more info here - e.g. errors etc.

This is only available as a product now for Dropbox Business customers with multiple licences. If you are a paying customer in this category I suggest contacting your sales rep.

Do you have Back ups set? www.dropbox.com/backups

Try resetting your password to a less complex one just while you set it up and see if that helps? OR if you already have 3 connected devices (as a free user) unlink an old one at https://www.dropbox.com/account/security

@"Dragor699" wrote:Even though I'm paying for the storage. What gives?? Thanks You are paying for your storage. Not theirs. Therefore if they are in the shared folder they need enough quota to use it. If they dont have it syncing stops and people delete things I'm afraid. They need to get more space, or, use things like…

Also, check you've not accidentally activated Dropbox Backup: www.dropbox.com/backups. 

Hi @"amberdeann" This is something you do yourself - just delete the files you do not want on Dropbox off the Dropbox website at www.dropbox.com/home You have to do it yourself, nobody else can. Note that if you are even 1kb over quota syncing will stop. So deleting 100,000 files wont matter if you are still over quota.…

Hi @"TheBEAR69" What exactly do you mean you are about to give access to a colleague? If you mean via your email and password then simply put - dont. For one its against the terms of service and can result in an immediate account closure (including loss of all data) and secondly it means they TOTALLY own everything in the…

Even if it was done via Finder that doesnt mean they are *actually* offline files. Dropbox and iCloud have features which show files as in Finder but never actually existing on the device If you have no internet can you open them for example? Then if you can what does Dropbox say if you mouse over its icon on the status…

Hi @"tg2496" Are they actual files - did they download from iCloud first (i.e. they are not 0byte files) and THEN did you reupload to Dropbox? You cannot usually just drag/drop from iCloud to Dropbox folders

I'm afraid there is no way of doing this via Dropbox - you will need to manually check to see

Have you made sure that its been enabled? https://help.dropbox.com/sync/online-only-system-extension

Dropbox does it 🙂 The Dropbox website has access to, and uses, the Office suit of apps for users. 

Dropbox does it 🙂 The Dropbox website has access to, and uses, the Office suit of apps for users. 

Then no, if its saved to a separate folder they'll all have access to it I'm afraid. One way of doing it would be to fill the form in and then send you the file via Requests instead?

If the software is not installed you cannot sync remotely. You could, if you had a VPN, do a manual upload to the Dropbox website but that would need to be a manual process. In terms of that software as Dropbox has no FTP service available I doubt it'll work.

You need to unlink the account from Dropbox - go to Preferences -> Account and then tap 'Sign Out' via the software on your desktop. Then move everything out of the Dropbox folder, reinstall and log in with the work email. You'll be all set then 🙂

Is it a Shared folder in their own Dropbox accounts? If so, no, thats not possible. However, if you explain the whole process a tad more we may be able to give a bit of a work around for you

Thats something you will need to ask the developer of the software you are using I'm afraid (i.e. Password Safe). It'll probably be installed somewhere in the 'Apps' folder. 

How are you trying to upload the files @"kioskfeddan" ? What software or process are you going through?

Have you activated BackUps? www.dropbox.com/backups ?

Hi @"merika87" I'm afraid there is nothing you can do - the deletion timescale on the files relates to the date of deletion. So, if you did not have a Paid account at the time you deleted them they are not recoverable after 30 days. Unfortunately upgrading now will not get you your files back. 

Hi @"Moritz44" Unfortunately not. Rewind is simply a way of restoring files/folders to how they were quickly. It uses the same restore timescales and options as the plans people are on. If you deleted it over 30 days ago (assuming you are a free user) its not possible to recover now via Dropbox 😞