Mark Super User II

Have you gone to www.dropbox.com/coupon ?

I think this is a bug in Apple Ventura OS actually as I'm getting it for lots of different apps at the moment. It started when I updated to 13.1

@"Tatiane1" - they can if you have the appropriate set up on your account (i.e. you are a paid business account). For Business level support it is only reasonable to expect to pay for it. The work around is not too cumbersome - simply set up a new one, or, if its a business domain reactive the employees account who has…

Have you accidentally set up Dropbox backups? www.dropbox.com/backups ?

You can see your own checklist as per links in the help document or at www.dropbox.com/gs

@"FadiElGendi" no you cannot. You cannot even link multiple paid accounts if one of them is not a Business one. 

@"marius_magherca" Dropbox cannot alter them once they've been uploaded, so, if they uploaded fine (and you physically went to the Dropbox website and checked them) then something else has altered them. However, unless you noticed within 30 days I'm afraid they are not recoverable on a free account. 

That isnt how Dropbox works @"Geri O" If files are on your machine if you click on them on your machine then you double click and open them in the app as usual. If, however, you actually are trying to open via an internet window then it is correct - you cannot open straight in to an app easily. I suspect as you mention…

Hi @"FadiElGendi" You can have multiple accounts, yes, however, you cannot use them both on the same app unless one of them is a paid for account (at Business level) - basically to stop exactly what you are trying to achieve. 

Hi @"atopouzian" What exactly is the issue? How do you know its not uploaded? You are not trying to watch the video via the website are you? If so that only provides a time limited preview of the file (see https://help.dropbox.com/view-edit/video-length). Note that if it wasnt fully uploaded it wouldnt preview at all - or…

This is a known, and expected, issue: https://help.dropbox.com/installs/macos-support-for-expected-changes

Have you looked the see if there is a previous version of the file? At 4kb it looks like they never actually uploaded fully to Dropbox and only either a thumbnail or some meta data has - are you using a Mac at all? 

You need to contact Support as nobody else can help. Also note that refunds are only given where legally required: https://help.dropbox.com/plans/refund

But you've not answered the question... What are you trying to do? Are you using the API or is that an error you are finding somewhere

In what @"Michaellangley" ? Are you using the API at all?

Hi @"Plattfuss" The only information available is at https://www.dropbox.com/account/security towards the bottom in 'Devices', however, once they are disconnected its not possible to see anything else. 

@"Mika2" wrote:no news???? Did you look at www.dropbox.com/backups ? Sorry cannot work out if you did from the screenshots (I only read English and thats often a struggle!!)

Hi Unfortunately not - if an email account does not exist there is no way to replace it. https://help.dropbox.com/account-access/lost-email-access In terms of how long ago you logged on was it over 12 months? If so they account has quite possibly been removed for inactivity as well I'm afraid.

How did you pay? If it was via an App Store you need to cancel at least 48 hours before. You also need to speak to them about refunds. https://help.dropbox.com/plans/refund

It can take a few hours to update storage space, especially if you are/were in a Team. 

Have you looked at www.dropbox.com/backups? 

Hi @"kurtbaud" On that screen you have created a shared link - that is designed as read only link (i.e. its one way). To share it as a folder you need to follow a different process. https://help.dropbox.com/share/share-with-others - dont use a link!

Hi There is no such log available I'm afraid. All I can suggest doing is setting up 2FA and changing password to a secure one using something like 1Password etc. Also consider trying the Security Checkup: https://help.dropbox.com/security/security-checkup

So this comes back to what we said at the very start. Key things... Everybody can have different quota levels. The minimum is 2gb but you can gain more via referrals etc. - you obviously have as you have 2.75gb of space. Others may have more, or less. Quotas are done at account level (i.e. linked to an email log on) so…

Hi @"John McCormick" Yes thats spot on 🙂 Three accounts = three log ons. Plan = what you pay for within that account. So, basically, it is your quota/free space. It is possible for people to have different quotas depending upon their plan status (i.e. paid or free) as well as referrals etc. 

0 byte files on a Mac are created as place holders by many applications when doing things like a save etc. - these sync quickly to Dropbox 'cause they are empty. Once they then populate they sync to Dropbox again but this often takes time if they are large. This then can cause issues if syncing is stopped/account is over…

You can see what plan you are on at www.dropbox.com/account/plan. What I would say as well is make sure that you are all using different accounts - it is against the TOS to use one account for multiple people and Dropbox do, and have, banned accounts for that (including deleting all data) without warning. If you are a…

@"John McCormick" wrote: Hi, we have multiple logins in our account As @"Rich" said that isnt quite how Dropbox works. I suspect that you have all got multiple accounts and are using shared folders. These, however, use up the quota of everybody in them. So, if you all have different quotas, different shares or even their…

Hi @"John McCormick" What exactly do you mean 'its working for some in our account and not others' ? Are you using 1 log on between multiple people or different ones? What does www.dropbox.com/account/plan show?

@"aguskristianto" - sorry once an account is deleted for inactivity all data is removed relating to that account. There is no record of your referral space etc. so nobody can return it.