Mark Super User II

You'll need to contact Dropbox via www.dropbox.com/support for assistance - as this is a public forum nobody here can help.

@"Kenville" - the only way is to regain access to the email address I'm afraid OR an already connected device. 

No they wont. If you are really concerned you can always unlink Dropbox first 🙂

Hi @"NickArrow" Dropbox files would only get deleted IF you deleted them from the drive before you did the reset. As a Factory Reset would be done when Dropbox wasnt running (i.e. its from the BIOS / set up programs) it wouldnt actively delete the files in your own Dropbox 

My guess here is that people have activated Dropbox Backup which seems to be not showing up on any page total unless you specifically go to the Backup page. The whole implementation and UI of it is, well, shocking. I'd be tempted to do a quick audit of staff and ask who has set that up and see if its possible to disable at…

How long ago did you delete the files? If you are in a Team it can take up to 8 hours to clear. 

There is no page that will give that all in one go. You need to look at each folder or file individually. You can see all of them at www.dropbox.com/share but you will then need to click in to them

Hi @"iagdotme" So the simplest answer here is 'no'. Due to the changes Apple have made they are no longer allowing this. However, disclaimer here in that is the official supported line. There may be ways of doing so which involve tweaking / changing things BUT these wouldnt be supported by either Apple or Dropbox should…

Can you try and clear cookies, cache and temp internet files?

How are you trying to view them? From Dropbox's web page or a link?

@"Intrainfo" wrote: Same problem. 2FA is disabled but still asked for 6 digit code. Should I remove all weblinked sessions before toggling 2FA? Hi @"Intrainfo" Basically, this one-time security code email is sent to you, if Dropbox detects a "suspicious" sign-in attempt, but it's not related to two-step verification. You…

Does https://www.dropbox.com/dash/install work? My guess, however, is that it is technically not a currently supported program - the Command+E site asks people to sign up to be to told when you can install and set it up etc. 

You can rewind before that BUT it may cause issues so I'd be tempted to wait until it was sorted first. The files should be stored in the local cache so shouldnt need redownloading again. 

Hi @"NRW1" Why? What happens? Whats it saying/doing etc.?

@"Zigor" wrote:And if I pay another type of contract?? No. Its not possible to recover past the 30 days regardless of what you now pay.

@"jonsno" wrote:Thanks for this info. This is news to me! Is there a dropbox official release page where they have published plans and pricing as it relates to boxcryptor? Not as far as I'm aware. As the Dropbox articles say its going to be for Business / Enterprise customers so I'd imagine you get it via your sales reps. 

We need to know why and what isnt working @"KBettmann" as nobody can assist without that info.

As a way of getting in use one of the emergency backup codes you had while setting up the account. All tickets are trackable at www.dropbox.com/support and can take a few working days for replies. 

Hi Lisa Unfortunately you've misunderstood how shared folders work. Your upgrade does not give them any benefit at all. Shared folders use up the quota of everybody within the share. So, if they need read write access to the folder they need to also upgrade. Workarounds are shared links and File Requests to get uploads. 

Hi @"Justin Jia" I very much doubt such a feature will ever happen (Dropbox was designed to replace flash drives), however, the place to request new features etc. is over here. Once you log it get people who also want it to happen to up vote it 🙂

@"Rastaman" wrote:Hello Mark, I have provided that info. Several times over. * App has been reinstalled 4 times. * Only 2 devices are currently linked * Filling in the email and password results in an “Invalid email or password” notification * Username and p/w are absolutely correct Does anyone at DB care enough to do some…

It is not possible to purchase the product for any more unless direct from Dropbox sales (Business sales) https://www.boxcryptor.com/en/blog/post/new-chapter-with-dropbox/

No, you should be able to log in. However, we cannot guess as to the issue because we need a bit more info here - e.g. errors etc.

This is only available as a product now for Dropbox Business customers with multiple licences. If you are a paying customer in this category I suggest contacting your sales rep.

Do you have Back ups set? www.dropbox.com/backups

Try resetting your password to a less complex one just while you set it up and see if that helps? OR if you already have 3 connected devices (as a free user) unlink an old one at https://www.dropbox.com/account/security

@"Dragor699" wrote:Even though I'm paying for the storage. What gives?? Thanks You are paying for your storage. Not theirs. Therefore if they are in the shared folder they need enough quota to use it. If they dont have it syncing stops and people delete things I'm afraid. They need to get more space, or, use things like…

Also, check you've not accidentally activated Dropbox Backup: www.dropbox.com/backups. 

Hi @"amberdeann" This is something you do yourself - just delete the files you do not want on Dropbox off the Dropbox website at www.dropbox.com/home You have to do it yourself, nobody else can. Note that if you are even 1kb over quota syncing will stop. So deleting 100,000 files wont matter if you are still over quota.…

Hi @"TheBEAR69" What exactly do you mean you are about to give access to a colleague? If you mean via your email and password then simply put - dont. For one its against the terms of service and can result in an immediate account closure (including loss of all data) and secondly it means they TOTALLY own everything in the…