Mark Super User II

Are only two devices showing at www.dropbox.com/account/security ?

What is the pop up and whats it say/asking ?

Hi @"summerdown" The size of backup is restricted to your quota

Hi @"ErreDue" Unfortunately there is no qualified course/programme for Dropbox as such. 

What does www.dropbox.com/account/plan show? My guess is you have 2 accounts and accidentally upgraded the other one

@"DGTeacher" wrote: Hi this is the first time I’ve encountered this and I’ve shared links for a while now. I have shared the link to a folder of photos of our school trip with 30 parents and had this suspension message… is there no way around this? What if I create a new link will that reset the suspension - is it only…

On Events what happens when you click on the file name?

Sadly @"Julie R.19" you are right - they arent interested is my experience 😞 Tickets are too often just closed and ignored if replied to at all. 

@"8431" wrote:What you provide is basically cloud storage. When the customer no longer needs it, you should refund the difference of their prepayment on a prorated basis. I don't mind paying a small penalty for cancelling the annual subscription. Your current policy is not fair. It is the policy for most, if not all,…

Are you logged in to your account while testing this? i.e. its on your computer you click on it? If so the software knows its you and that you are allowed to view it. Try testing the link in an incognito window and see what happens then. 

Probably not as its what you agreed to when you signed up for the trial. The T&C's state refunds are only issued where legally required. You need to contact support at www.dropbox.com/support More info at https://help.dropbox.com/plans/refund

Hi @"Silver Griffon" If its saying you need permission to join the share etc. it means it isn't actually your share - it is there's, and you have joined it. I assume when you've clicked on links from KickStarter you've agreed to it

What does www.dropbox.com/backups show?

www.dropbox.com/backups ?

@"MaldroidDev" It would help if you said what the issue was and what wasn't working. Screenshots etc. would also help 🙂

@"Erik K.12" wrote:I have the same problem. Very annoying, it won't stop. Can't delete the .dmg. I am now considering throwing off Dropbox all together. What version do you have installed @"Erik K.12" 

Shared folders need you to rejoin. You've never been able to do it via the Events list www.dropbox.com/share

Hi Is Dropbox running? Did you install it and if so has it got errors etc.? What does it say if you mouse over its icon on the status bar?

Hi @"John Howkins1" Have you installed Dropbox? www.dropbox.com/downloading. If so once you download and install everything on Dropboox will also be on your computer in the \Dropbox directory. 

Sorry I thought you said you'd rolled it back. Have you restored the files? Have a look at https://help.dropbox.com/delete-restore/rewind to try that OR you may need to rejoin the share / be invited back in

Hi @"Buff Daddy" Have a look at https://help.dropbox.com/share/leave-shared-folder

Hi @"Veralu" Shared folders use the quota of everybody, so, if you have a free account you only have 2gb of space (www.dropbox.com/account/plan) then the share is bigger than that you'll get the out of space error - you need to upgrade or get more space. www.dropbox.com/gs may help 🙂

Hi @"Sqetch" Dropbox cannot delete the files on its own - something on one of your devices has initiated it. When they reappear back online click on one of them and click on 'see previous versions' and it'll show which device did it - look there as to what happened. The usual ones to look at are removable drive? network…

What does Dropbox say if you mouse over its icon on the status bar? Are other files syncing correctly?

There is no way to recover via Dropbox I'm afraid (unless you'd uploaded a previous none password protected file in last 30 days/free user or 180 paid). 

Is this the password to the actual file itself (i.e. if you download it and open in, say, Word, you need to input a password) or a one for a shared link?

You can try and log a ticket at www.dropbox.com/support. However, they have repeatedly said here that without access to the email address, there is no way to prove ownership of an account. The same goes for paid for or free accounts. For paid accounts they help payments get stopped but not access.

Unless you already have an account logged in on another device there is no way of gaining access: https://help.dropbox.com/accounts-billing/settings-sign-in/lost-access-email-cant-change-password

Dropbox can only charge if its give a card number to charge. So, if you did NOT give it to Dropbox you need to speak to your card company because its fraud. 

Note: I dont work for Dropbox. I'm just a paying user like you.