Mark Super User II

Hi @"haptrail" Basically, no, if they have it in their Dropbox account it uses their space/quota. So, if they want it on their computer even as a read only in Dropbox it uses quota. If they just need a read only version send a shared link instead. The downside though is they need to continually click to go to the web page…

It can take up to 8 hours to reclaim space - it isnt always instant

Yes it is! Have a look at https://help.dropbox.com/share/create-file-request

@"Redwise10D" wrote:I am trying to free up space and do not understand why deleting files does not do that! What is meant by "remove files from dropbox" if that is not deleting files???? Deleting files does free us space. Thats not what was asked here. Here it was asked if permanently deleting files freed up space. THAT…

Hi @"ALICHIA4" What does www.dropbox.com/events show? In regards to links they are probably not from your account, they usually come from others and only work while that person has the files in their account. As soon as they delete/remove the files the link stops. Have you asked whoever sent you it to get a new one?

Hi @"Lydia G" Either of those will link your business and your personal Dropbox accounts. That will mean at the bottom of the Dropbox website you can click on your name and swap between the two and you will have 2 Dropbox folders on your computers 🙂 one for work and one for personal. 

The amount of space you have in your account - for a free user probably around the 2gb mark: www.dropbox.com/account/plan 

The same applies then - you cannot password protect a folder in Dropbox. There are ways of password protecting links when you share things (via a paid account) OR creating secure storage areas via the Dropbox vault (also a paid feature) but there isnt a way of password protecting any regular folders. 

Hi @"macyman" Simply put - you cannot. That isnt how Dropbox works. If you need read/write access to the files you need to also have enough quota. If you can do with read only access ask for a shared link instead. 

Hi @"EtaiOphir" Which business plan are you on? Is it Dropbox standard with 16 licences? In terms of space deleting files can take up to 8 hours to release space. Make sure nobody has set up backups: www.dropbox.com/backups and also note that deleted files do not use quota, so, permanently deleting make no difference. 

Have you installed the Dropbox software on your computer and see the icon on the status bar at the top? If so that is what I am on about

@"Munish " wrote:Hi, I am still facing the same problem even after applying the solution suggested, can you help me with it. Thanks! Have you tried in the applications themselves to move the storage location of where it expects to see files?

Hi @"acannon420" Such functionality doesnt exist I'm afraid. Sorry. You'll need to manually copy the folder in to your local Dropbox folder each time you want a backup.

Is this on a computer inside of the Dropbox directory? I'm afraid you cannot. No such function exists. 

No it doesnt and wont say unlimited. 

Your current quota is 3TB. If you need more it should auto increase as you get near the limit or you can message and ask for more when needed. 

Hi @"Jasmine28" Yes, clicking that will alert the owner - although it will depend upon if they are logged in etc. They wont get an email but will get notifications on screen/mobile devices. There is no other way of getting data in a shared restored without rejoining it. Its also worth pointing out that the owner could have…

Hi @"leo227" Unfortunately there isnt anything you can do but contact support as suggested as this is an account issue. OR set up a totally new account with a new email so that there isnt a trial linked to it

@"HelloAliceismyname" wrote:Hi Jay, thanks for your reply. My company dropbox account is Professional for freelancers, and the one that I would like to have is the Plus for individuals. Unfortunately its not possible to have both on at the same time then. One account needs to be a paid business one (i.e. a multi sea…

Hi @"erin_villa" The reason you cannot accept the share is it must be just over 2gb. Shared folders use the quota of everybody involved so you need enough to access it. If it was 2.01gb you'd not have enough space and so wouldnt let you add it. One other thing to just check is that you havent added any backups:…

@"Kristy Crooks" wrote: If i had done that, Would it give me the option for another way to log in? There's no prompts Yes via Support OR via the log on flow on the site when configured - it asks you if you want to use a different method (I think the wording is "Having issues logging on?") and you can choose to direct the…

@"Kristy Crooks" wrote: I can't, the email doesn't exist anymore. It would be easier if I could enter extra security questions to verify it's me, like entering a mobile or something. This is really frustrating. Other application's allow you to verify multiple ways, not limited to one way There were options to set that up…

Dropbox on a computer doesnt open your files - the computer does, so, something on your computer is capable of opening .msg files. For mobile devices Dropbox doesnt have this capability, however you should be able to download a viewer which will do it for you. 

What does www.dropbox.com/events show?

What does www.dropbox.com/events show?

Hi @"Steffen K.5" I have both running on my machine here quite happily, however, you need to make sure they are both totally independent of each other. By that I mean not backing up / syncing the same thing or one inside of the other. 

@"Russel Driscoll" wrote:Hi Hannah, I have tried to follow the instructions given by Dropbox Support in the following link: https://help.dropbox.com/installs-integrations/sync-uploads/make-files-online-only However, when I click on my Dropbox Account (P9) avatar, the is no Preferences option. I am hoping that someone in…

That message is direct from Windows rather than Dropbox. Have you tried authenticating it to see if it works? Stops asking?

@"SpartanMike" wrote:We have several users on the same account, logging in with the same credentials, and most them are not saving the files locally. The computer in question is the account owner and is saving all files locally. So, I am checking if other account users will lose access to the files when I the move is made.…

I use both if I'm honest. I mainly use the 'input email and use via Dropbox systems' for shared folders people have edit access to OR when I dont need to add additional info. I use the copy link and send via my own email if i need to add extra info / steps or instructions. I wouldnt be too bothered about the first one…