Mark Super User II

Dropbox sends email reminders but sometimes end up in spam. You need to contact Support and ask for help: www.dropbox.com/support. Note that they only work Monday through Friday. Help info: https://help.dropbox.com/plans/refund

Hi @"linguos" Dropbox can only work on and upload files inside its own folder. So, there is no way of doing what you'd like it to do. Even with the option to upload and save desktop / documents etc. to Dropbox this moves those actual directories over and puts hidden shortcuts where they originally were. 

Hi Arne Have you looked at the backup page as has already been suggested? www.dropbox.com/backups

It sounds like your sharing capacity has been removed for some reason. You need to contact Support at www.dropbox.com/support and ask them to check and remove the block.

Shared folders use up everybody's Dropbox - so if it was in your account it used your data. You need to delete the files from www.dropbox.com/home AND / OR leave the Shares from www.dropbox.com/share

https://help.dropbox.com/view-edit/add-a-watermark

You've not said why. However, chances are you need to ask them to give you a new link. If they have disabled it/deleted it etc. there is nothing anybody can do bar them.

@"Inas" wrote:Hello. In my case, I bought a brand-new HP laptop from a reputable store, but I haven't taken advantage of the promotion of 100GB extra. How can I get benefit from it? can I get an assistant to fix it? I really appreciate any help you can provide. You need to have had Dropbox preinstalled on the device. If it…

Have you paid for the full Dropbox subscription with the 3 licences as the error says?

I dont think that is possible, however, you'll need to contact support at www.dropbox.com/support OR try searching your emails for messages from no-reply@dropbox.com - as you have to validate the change of email so you'll have a confirmation of it

They still need to do email verification 🙂

@"tanejayogita" wrote:i am a basic user and i want to restore my deleted files You will need to do it manually per file as per https://help.dropbox.com/delete-restore/recover-deleted-files-folders

@"DebAg" wrote:I think I have resolved it - I have managed to delete the files! Many thanks for your time. Thats exactly it DebAg 🙂 A deleted account doesn't automatically delete the data from shared users. So its just a case of deleting them manually. 

What exactly are you trying to do @"jensteve74" ? If its just download and not edit from another person ask for a shared link instead and it wont use any space up 🙂 If you need edit access you'll probably need to upgrade as 2gb is almost certainly not enough. 

@"Frank P E." wrote:I have a windows computer with multiple userid's ( loging's ) and each user has there own dropbox id/account --- Is anyone running dropbox on windows this way? It is quite a common workaround, however, remember that Dropbox will ONLY sync the account you are logged in to at that time (i.e. actively open…

Hi @"Stefan04" Simply put, no, sorry. Thats because Excel will run each one locally and not on a shared server

Working fine here.... amd I'm sharing etc. quite happily. You getting any errors etc.?

I cannot say this enough - do not do it. You will almost certainly end up with data loss and corruption. If the drive disconnects at all it may be seen as a total deletion of all data and replicate this across everwhere. Also. Dropbox wouldn't get a flag that files edited by others on the drive had changed and so not sync…

Hi @"Marjolijn7737" The files would have probably been recoverable for 180 days (as that's the paid recovery plan), however, as its over that time scale I'm afraid they are not recoverable at all now - even if you paid to upgrade. 

Shared folders use up the quota of all involved, so, if it isn't letting you add the share to your account you do not have enough free space to accept it. You either need to get more, or, get the shared folder reduced in size. 

Why not just send them a file transfer? https://help.dropbox.com/share/create-dropbox-transfer

Hi @"andrei1911" You can use Dropbox Rewind to do this 🙂 However, its only available to paying users. 

@"Merry2" wrote:Hi again hannah Dropbox just emailed me again saying I've used 80% of space and requesting me to update my plan and I need to make a payment,shall I ignore this. Regards merry As long as you are not over quota you are fine - just keep an eye on it 🙂

Hi @"Riyadh" The Amex offer will tell you if you read it. Usually its limited to a set value or date. So, if its the 31st Dec 2023 for example you'll often get multiple rebates back if they clear to the card before that. However, it isn't never ending - although they may give a new one after this expires. 

Hi @"JSO" Is events showing other activities etc. happening on the account?

Hi @"conchristodoulou" 1) Shared folders will always keep the name it was initially given. There is no way to change that other than setting up a new share. Remember that people can rename and move it around as much as they'd like 2) What is the error? 3) Why not? What is it saying?

@"Nate B.7" wrote:Thanks for that. Will changing my plan affect any of my data? Hopefully minimal impact and investment of time. The only thing that may happen is team folders will disband to standard shared ones. 

Its 2 factor authentication - so either an app you set up (such as Google Authenticiator or 1Password etc.) You may be able to disable it via the old computer at https://www.dropbox.com/account/security

Tried clearing cache and cookies as well as temp internet files and trying again?

Dropbox isnt a hosting service so things on websites are not going to always play well. Please use the correct tool for this and find a hosting service you can use. You are saving yourself lots of trouble in the long run.