Mark Super User II

As soon as you hit your limit it will stop syncing. So files above your storage space wont be uploaded to Dropbox and would stay on the devices themselves waiting for you to get more quota 

@"mftuchman65" wrote:I'm afraid I have to disagree. The file explorer makes it more difficult to change some settings in Dropbox, such as its co-opting of the print-screen key. I don't see a preferences menu unique to Dropbox in the file explorer app. Thats because there isnt on. You need to open the menu from Dropbox…

Hi @"abueljebain" I'm afraid @"maher1982" is almost certainly right - it is in the Dropbox help centre files that without access to email its pretty certain you cannot gain access again. See here for that document. You can try and contact support at www.dropbox.com/support but do not hold your breath I'm afraid

Hi @"Aleksej_82" Your friend cannot automatically get an account of 5gb. The free account starts at 2gb, so you yourself already have additional space. If he has extra space he has aquired it from somewhere. 

It could be another file or folder you've previously shared. The only way to fix is via support at www.dropbox.com/support.

Dropbox wont, and cannot, backup the apps and things on your device UNLESS the app itself has a way of syncing to Dropbox. iCloud is the *only solution* to cloud backing up your iPhone in its entirety. 

Dropbox website just previews them. If they don't display correctly download the whole file locally and watch it that way

You need to manually type them in one by one or copy/paste a list to the Share email box on that popup

We need to know why, what happens etc. as well as any error messages if we are going to try and assist.

You've not actually said why it isnt working and what the issue/s are @"Mike C.45" ?

To add - the other thing just to be cautious of is make sure your plan is in currency your card is in.... I have a cracking 50% off on my Amex card, but, its in £ and my bill is in $ - means it doesn't click in and give me it 😞

Hi @"Jas Blackthorne" While I'd never say never, BF and CM are not something I've ever seen Dropbox embrace

All support options are at www.dropbox.com/support. It sounds like you have used a trial and not then cancelled it. So, you need to try and ask for a refund although note that they usually only do so where legally required. 

You will need to contact support at www.dropbox.com/support and ask for assistance. 

It looks like there is some tech fault with the site and that button isn't working - a few of the SU Team have been to replicate as well. We've already shared it with the Team. As a workaround can you do it via https://www.dropbox.com/transfer ?

Refunds can take 5 or so working days, so, when were you told you'd get it? You will need to contact support again I'm afraid to ask for help - you should be able to reply back to the email messages you got about it. 

Does your device meet the minimum requirements? It wont install if not: https://help.dropbox.com/installs/system-requirements#The-Dropbox-mobile-app-for-Android

Can you acess via www.dropbox.com/backups ? If not can you post screenshots of any errors?

Hi @"axe" I assume that both accounts are already linked? Which version of Dropbox are you using? Does it give any errors if you mouse over its icon on status bar?

You already can 🙂 https://help.dropbox.com/share/set-link-permissions#Disable-downloads-for-a-shared-link However this is only available on certain paid for plans. 

@"Micaela Canero" wrote:Why were old files deleted if the owner didn't delete them? As has been said if they are over 12 months and if you've not logged in they are removed due to inactivity. 

Have you accidentally set up backups? www.dropbox.com/backups

@"nachi2007" wrote:Hi, how I can recover files that I permantly been deleted by mistake, any suggestion You cannot. They have been permanently deleted. 

@"keiro" wrote:I tried the free trial of dropbox to upgrade to pro, then I decided not to go through it. Dropbox has still charged me for the annual fee and requested for a refund. I was told that it should get back to me in 3-5 business days but it wasn't. Called my bank and they told me that it should be on dropbox's…

So, can I ask a few? Some may appear obvious but I suppose that's what I'm looking for here! * Why do I need Dash? What does it do? Whats the advantages of it. I don't want 'rock star DJ movie director' rubbish. I want how it helps ME as a person/teacher that has all his docs within the Dropbox eco system * Whats the…

@"Sajaaa" wrote: Can you help me with that Mine are not going well You need to explain what the issue is first 🙂

The level of detail of searching depends upon your (paid) plan: https://help.dropbox.com/view-edit/search-content

Without the recovery words or an already connected device there is no way to get access to the account: https://help.dropbox.com/installs/dropbox-passwords-faq "To add an extra layer of security, Dropbox Passwords uses devices you’ve already connected to confirm new devices you want to connect. If you don’t have access to…

@"islandnomads" wrote:I still don't understand, however, how I could've been faithfully updating that file for months without it syncing? Because if Dropbox isnt running - i.e. in the menu bar at the top, then there is no syncing. Dropbox isn't able to upload and download without the application running. You are simply…

Check at https://www.dropbox.com/account/security to make sure you can see what devices are connected and remove unused ones, Also on one of the restored files open up the Previous Versions menu to see which device deleted it - it may be that the date shown is inaccurate