Mark Super User II

Hi @"jasonhackwith" Not 100% sure what is going on (I dont work for Dropbox so apologies I cant see threads etc.), however, support is a disgrace unfortunaetly. In terms of some of the comments I've seen I do know that if you selective sync a folder which HAS NOT yet uploaded to Dropbox the files are deleted even if not…

@"Kateymw" and @"hilpara" I think this is now fixed... not that Dropbox have communicated anything with me though 😞 

@"CDH10" wrote: Did Dropbox delete them when they created the paid tiers? I am so sad and frustrated. No. They only delete after 12 months of an account not being used - but they do send multiple warnings of this happening.

There is no way to create on via Dropbox I'm afraid.

The only way is training, I'm afraid. The other thing to remember here is that Dropbox automatically saves all changes to the file, so unless you File -> Save as immediately, it will overwrite something. However, what I would say is that the risk of data loss here is massive. Dropbox simply isnt designed, or intended, to…

@"SoerenAN" wrote:Is there a better forum for such? I'd suggest maybe asking around some of the WordPress hosting sites / add ons etc. and see if there forums can help

That isnt a new configuration - Dropbox isnt working on your device. My guess here is that you dont have Dropbox installed or running. Have you checked? What is it saying if you mouse over its icon on the status bar?

Hi @"NiciM" You arent trying to double sync are you - i.e. to OneDrive and Dropbox? That isnt possbile within either applications (or any cloud sync tools). It does cause issues like this

@"Wilhelmus" wrote:No Mark, the only error is that the icon does not appear and the connection with mij account is not possible. But the synchronisation works. Regards, Wim I have a feeling your issue may be related to this post. At the moment I have no suggestions I'm afraid

It isnt possible to alter the folder conventions I'm afraid 😞 

Does it give any error messages when you start up @"Wilhelmus" ?

Have you tried clearing cache and/or using an incognito window?

This may help you, however, it isnt fool proof at all: https://help.dropbox.com/installs/badge-overview

Hi @"TuttoSpam79" You cannot add tax details to Plus as Plus is a consumer product not intended for businesses. All info you can amend and update is listed here: https://help.dropbox.com/billing/customize-edit-invoices

It cannot be a mistake. You need to contact your card company and tell them your card has been used. If you did not do the transaction somebody has the card data. They need the card, secure code and access to things like your postcode to do it. It isnt a mistake. 

I dont belive it is possible, no - its a service I use lots and the official way to change where it saves via cloud is to install the software and change the save location (https://www.pfu.ricoh.com/imaging/downloads/manual/ss_webhelp/en/help/webhelp/topic/ope_cloud_save_imagedata.html) 

Yay! No idea why nobody is replying from Dropbox though 😞 @"Megan" ? @"Jay" ? @"Hannah" ?

All customers, especially business ones, should (or rather would) have some sort of Business Continuity Planning in place as well as multi-site backups so that should one site lose all access to everything (e.g., Dropbox), it is recoverable and restorable from another service. As has been said you need to log a ticket and…

I've discovered you can remove the shares via the mobile app @"Kateymw" and @"hilpara" . Not ideal but at least its a work around!

@"Megan" - any ideas on this one? I've just had about 10 Team folders appear in my Dropbox saying I added them when I havent (they were historic folders that were inside of a Share I had previously). As with others it isnt letting me leave them as they are a Team folder. I havent joined any Team

You cant modify how Dropbox produces links I'm afraid. All I can suggest is trying to mask the link via something like Bit.ly ?

Have you control clicked?

@"hh67" wrote: Thank you! Very much. Do you know if there is a way I can transfer all my data og Dropbox Password to my existing Dropbox account? Or do I do that manuelly? Komd regards H You would need to do it manually - hence my suggestion of going the other way (free -> paid and then cancelling the paid one).

Have you opened the preferences menu of the Mac app and clicked on to 'Account' and signed in on the personal one?

Hi Lars I'm afraid your understanding is a bit mixed up - there is no link between folders in other locations and Dropbox. You need to work on the files and folders in Dropbox for them to sync with Dropbox. Note that they will not then copy back to other locations. The best thing to do is to move things from your other…

@"vjh4290" wrote:Plus googling change thumbnail on dropbox video comes up with instructions on how to do it on the "Share" page. But I don't find it. Thats when you export to other services such as WeView - you are changing the thumbnail on that service, not Dropbox links

It isnt possible to combine or merge accounts, so, you will need to do that manually. Your best bet may be to move everything from the free to the paid account and then cancel payments on the paid account. Info on passwords is here: https://help.dropbox.com/installs/how-to-use-dropbox-passwords

As you have joined a Team - thats part of a Business set up. As for how to leave I'm not sure sorry 😞 Hopefully somebody can help tomorrow. I'm going to join this with another thread with same issue as that makes it easier for support to see. 

The way to contact support is at www.dropbox.com/support WHILE NOT LOGGED IN - even to here. However, they wont circumvent it. You set up 2FA to stop people gaining access to your account without the credentials to do so OR the codes to recover. The whole point of 2FA is to do this. Allowing somebody to just remove it puts…

Is it a Team folder? If so you may need to look at it via a different way, or, get work to remove you: https://help.dropbox.com/organize/team-folders