Mark Super User II

@"terrychu" wrote:similar issue here: email account was disabled so I couldn't receive the 6-digit code. I have the correct account name and password, plz help me login. You need to follow the advice already given and attempt to contact support via methods said. Note that it is unlikely you will be able to do so.

Are you sure it isnt the computer saying its out of space and not Dropbox?

@"DonalLally" wrote:Hi Megan, Yes please. Please remove the card details and stop any further invoicing to the card(s)/account. You need to get your card provider to stop it. If they have used it here they will do so elsewhere as well. They need to put a lock on the card etc. 

@"Laney Lou" wrote:@mark Hi!! It shows basic but I am charged 11.99 a month and have been for at least the last 3 years. Then you are logged in to a different account to what you are paying for. Which would explain why you only see the data from 2 months ago. Check for an email or receipt from Dropbox to see what the email…

Hi @"Laney Lou" Does events show nothing before the 2 month mark? What does www.dropbox.com/account show in terms of quota and plan - does it show you paying? That means one of two things. This account is brand new and not actually the one you are expecting to be using - especially if you are a paying user and this appears…

Have you tried clearing all cache and cookies on your browser?

Hi @"Cola_13" As long as you have made sure everything is uploaded to Dropbox, no, you wont. Check by putting your mouse over the Dropbox icon that its up to date and do a manual check at www.dropbox.com/home. 

You dont manage Backups via the app. It is all done online Have you looked at https://help.dropbox.com/organize/restore-dropbox-backup-files ?

Yes it will be at the bottom 🙂 And it isnt possible to set all as offline I'm afraid. You can do it manually by highlighting and selecting but you may need to keep redoing it

@"EspaceSud" wrote:Okay, got it. And finally the folder file downloaded on mobile is in .zip... not a folder with a pdf, definitely a problem. Thx And to add to what @"Rich" said - that is same if you are on website or mobile. And across all Cloud solutions that I can think of - means you get 1 download instead of 10 or 15…

You need to set them to available offline first 🙂 Oh and make sure you have the software on your device to open them. Sometimes Windows will auto try and download files and then open them if they are online only, but, if not you can manually do it using above - note that Dropbox will need to be running to do this. 

There isnt an official one, no. But, could you print and save as PDF? 

Not sure how you are using it, but, I suppose the biggest thing I'd say is that Dropbox is not a content delivery system. It is not designed to be used for people to share it as a work group type set up - its much more intended for 'you need this doc/files etc. here you go' rather than a "we are selling these" or "here are…

Do other files and folders appear in Tempo? My suggestion would be to remove the connection with that software and re-add it. If the files are in Dropbox and you can see them then Dropbox itself is working. Its the link between the app and Dropbox which isnt - but that is controlled/set up and managed by the app itself.…

No there isnt. They need to tap on the bit that says 'continue to website' (or similar). The only options to get around would force it to auto download, but, as its a folder on a mobile device that wouldnt work

Do the files appear online if you go to www.dropbox.com/home ?

Where and how are you accessing the file? If its via a shared link then the file is referencing a file stored locally on (what looks like) Sandy's machine. She hasnt created the links correct in the file. 

Do they appear at www.dropbox.com/home for both of you? Have you used characters in the file name that Windows cannot use such as !>@)^ etc. 

Do any of the files have characters which Windows cannot sync such as ! ? $ @% etc.

API is a way that people can build their own software to integrate with other services. So the API articles you are seeing are what the developers of whatever it is you are getting the error from need to look at. It isnt something you, me, or even Dropbox themselves, can sort. Tesla themselves need to do the fix, or, issue…

@"BarryE54" wrote:I received a Proposal for Collaboration from a company I sent a proposal to via email, but when I tried to open it to view the document, it wouldn't open and it says "API has expired. Please reach out to your provider for API renewal." Every time I try to use a Google Product, there are issues with it.…

@"Catherinehllam" wrote:Direct on Dropbox website Send support a message via www.dropbox.com/support. There are certain combinations of accounts that cannot upgrade to Family direct (e.g. extended version history users) or those in some regions. 

@"Catherinehllam" you still havent answered my question....

@"Catherinehllam" wrote:Hi @Mark! With my credit card. Direct on Dropbox website or via PayPal? AppStore or GooglePlay

@"Catherinehllam" wrote:Hi @Megan cpuld you email me as well i have the same problem. (can't switch from essential to family). Thanks! How are you currently paying @"Catherinehllam" ? 

Dropbox cannot delete things unless its told to do so. If you deleted it from a computer it should be in the Recycle Bin / Trash can unless you got a message from the OS saying it was too big and wouldnt fit. It isnt possible to delete the Camera Uploads folder from the website. You could have emptied what was on the…

Have you given it permission to do the changes?

@"clientreleases" wrote: This is a point release of Beta 200. You can find the original Beta release with changes here. Point releases may not always have additional changes to share. 🎉

Once an account is removed as its deactivated its not possible to recover. There is a possibility that the dates of inactivity do not exactly match up to 12 months, but, you are sent multiple email reminders that it will occur.

You are almost certainly using 2 different accounts OR Dropbox isnt running on your computer. A simple way to test that is to add a file on your mobile - does it appear on the computer and same other way.