Mark Super User II

Have a look at https://sign.dropbox.com/en-GB/products/dropbox-fax 🙂

What type of account was it? Was it a single Premium account or was it multiple Business ones? And it is almost certainly going to be quicker to restore via a backup. Once accounts are removed they are usually unrecoverable - the Admin will have been told that when he was deleting them. Data is usually deleted permanently…

Thats something you need to do in terms of protecting your machine. So how are you stopping somebody getting on to your device in the first place? Regardless of Dropbox they'd delete your data/steal it etc. so what are you doing to mitigate that? What backups, outside of Dropbox, do you have? What antivirus/firewall etc.?…

Also to add to what @"Jay" said there are no inbound phone support lines so please dont use any you find online. They are fake. 

@"Stevo481" wrote:tried that the basket indicates empty? How long ago were they deleted? Did you also permanently delete? 

Is Keynote installed? Have you tried File -> Open of it? 

Hi, So the permissions are as you have them - there isnt anything you can alter here. Dropbox simply has differing features based upon the account type. If you are in a shared folder accessing the data that way there is no difference in this between any account type (even free) other than quota. @"DebraV" wrote:From what I…

That sounds like you have downloaded the Keynote on to a Windows machine and its trying to open it but not able to. Mac files are viewed as a folder on Windows devices in a lot of cases. Have you checked that your versions of PowerPoint is capable of opening the Keynote file (i.e. version is up to date etc.)

If you have installed on a computer it should open in whatever apps are on your computer as long as you have them available (e.g. if you open the Dropbox folder and double click an Excel file it will open in Excel on the machine as long as its installed). The settings you already have - i.e. access to the shared folder is…

Can you leave it via www.dropbox.com/share ?

If you dont want sharing conflicts you all need to be in same shared folder with same read write access. 

Yes. Or the other common issue is that people dont open via Excel on a computer from Dropbox directly on their computer but rather download it, open it, edit and upload it

Dropbox will auto add it to the account you are signed in to. The only workaround I can think on this one is to copy the link to an incognito window while logged in to the personal account you wish to use. 

Have you checked Chrome is at a recent version? It may need an update if its a new PC - same for Windows. 

You cant I'm afraid. Microsoft doesnt allow this - as its embedded into the program itself. You can manually work on files inside of Dropbox and hit save on them frequently to save to Dropbox (how I do it), however. 

Thats almost certainly an issue at their side. Dropbox produces a preview of files to watch online, however, its important to point out Dropbox is not a hosting tool - its not designed or intended for this and will almost certainly fail at some point. 

If you open the file inside of the Dropbox folder and INSIDE of the share while online you should be able to work on it together IF you have the right account type: https://help.dropbox.com/view-edit/edit-microsoft-office-documents

If you used Dropbox Camera Uploads tool this is the folder they are automatically uploaded to - either from connecting a camera, mobile or external USB etc. It isnt possible to specify what folder Camera Uploads use. 

Deleted files do not use your quota. So, if you are out of space something else is using it. Your quota consists of everything you see at www.dropbox.com/home and www.dropbox.com/backups 

If they are deleted you can just ignore them as they dont use quota. However, to permanently delete them the only way to do that is as it says, via the owner who uploaded initially. 

Its one of those that, I suppose, people who need to know know. I know what it does but wouldnt have a clue where to start with it at all 🙂

Hi @"Korky K." It sounds like the shortcut links arent quite working. You should be using it via the sidebar menu options. The 'apps' folder is not really intended to be interacted with as it is used to keep programs that are running things within Dropbox. So, you probably need to use Obsidian to move its database to…

API = Application Programming Interface So thats the support section of Dropbox that gives support for its API. The API is what lets people build software using Dropbox

Is it a particularly large or complex PDF?

What OS version / Dropbox version etc. you using?

Within that folder (LocalAppData)

Have you checked what the text file says?

Hi @"kevinjones" Sounds like the database is corrupt. Can you try an advanced reinstall?

No there isnt. Dropbox is fully working as normal. If it isnt for you we need more info - mouse over the Dropbox icon on your status bar and tell us what it says. 

@"Rpesmf3" Did you upload them to Dropbox? If so they will be on Dropbox however on mobile devices they do not sync back to photos. You'd need to manually resave them back to the device. They should be in the Camera Uploads folder on Dropbox