Mark Super User II

So you can see the file at www.dropbox.com/events ? What does that say about the location of the file if you click through to it

Hi @"pasteve99" Unfortunately that simply isnt how Dropbox works. Dropbox has no link or connection to files anywhere else on your machine. It will only sync the files inside of the Dropbox directory. There is no way for it to find / update them from other locations, or, send changes from inside of Dropbox to an external…

You can log in without the email as long as its not asking for 2FA code. Simply use the username and password as normal. If it does you may find you cannot regain access. You will need to follow https://help.dropbox.com/account-access/lost-email-access

Are you keeping Dropbox open? If not you may find it easier to connect the phone to the computer and let Dropbox sync that way. 

As long as you havent shared with editing rights tell them to tap the X at the top right of the screen, or, escape. 

Does it work if you follow https://help.dropbox.com/view-edit/edit-microsoft-office-documents ?

Yes - the owner of the shared folder has complete ownership rights of it. Permanent deletion would remove the files so that they arent recoverable, but, also that means they dont appear on Events etc. note this is one process - they dont actively go and 'hide' it from the events log.

Hi @"EddieSteddie" So, if they were deleted over 6 months they probably also wont show - because that is the maximum you can recover via Dropbox (note only if you were paid member at time of deletion). It isnt possible to hide an event from people UNLESS they are permanently deleted at which its instant. 

Your sharing activity has been restricted for whatever reason. You need to contact support to ask for help: www.dropbox.com/support

There is no Dropbox issue. Dropbox cannot delete files unless its actively told to do so - either via device or a person. So somebody or something connected to your account did it. If the system says Person A did it - they did it. Even if they dont realise it. A common error is dragging things out of a share and not…

Hi @"EddieSteddie" If they dont show in deleted have you looked at www.dropbox.com/events ? It is possible that the folder owner can permanently delete them, yes, and if they did that they wouldnt show in the Deleted lists.

@"kwelsh" wrote:It shows that the deletion happened 3 minutes before I recovered it by a user who hasn't touched this Dropbox account in over a year. The Events log is always accurate. Maybe they havent done it but a device they were logged in to at one point did - somebody now using a device they didnt realise was still…

Unfortunately as so few people have commented on it at all makes it clear that there isnt a desire for this, sadly. WhatsApp themselves could build some integration with another back system (such as iCloud on iOS) but they'd need to integrate that themselves.

Is the other person working on the file inside of Dropbox and is Dropbox running on their machine? What does Dropbox say if they mouse over its icon on the status bar?

@"HappyTJ" wrote:Did you ever get an answer to this question? I am wondering the same thing. THX As was said by @"Nancy" it is really, really not recommended. 

If you were a part of shares etc. you will need readding to those to get access again - but, you will need enough quota to do so (i.e. you may need to pay for an upgrade)

Do they show at all on Events @"VM Education" ?

What is www.dropbox.com/events showing? Does that show the deletion at all OR importantly the initial upload? 

@"raihan ahmed1" wrote:Thank you Rich but my dropbox folder was not in sharing It was as soon as you joined the Team. When you did that everything in your account became owned by the Team - you are told this during the onboarding process. Its why Dropbox almost tries to force you down setting up a new account instead. 

@"Photo O." wrote: You have one very, very angry customer here!! Please, please take this as a lesson to NOT use Dropbox for things its not intended for - i.e. a hosting service. It simply isnt designed for this and any hosting applications have almost worked 'by accident' rather than intentional. This is not the first,…

@"Здравко" wrote:@"iggy097" wrote:... They obviously are aware of the issue, but can't be bothered to address their customer base? Hm...🤔 Really? @"iggy097", If so, that would be rather exception. 😁 This is NOT the first case when Dropbox staff learn from posts here in the forum that something changes. I think it's the…

@"clientreleases" wrote: The desktop client is regularly updated with many improvements and fixes. Such as what? What does it fix? What are we testing? What are these 'improvements'?

@"clientreleases" wrote: The desktop client is regularly updated with many improvements and fixes. Such as what? What does it fix? What are we testing? What are these 'improvements'?

@"H20SnowSki" wrote:Hello, I'd like to set up a dropbox for a class reunion where everyone can upload their photos. Does such a solution exist? Thank you. Use Dropbox requests: https://help.dropbox.com/share/create-file-request

@"T1509" wrote: No, I just assume Dropbox would be able to sort it as they charged it…. They’ve just told me they won’t refund the charge and have provided me with a random persons email address and told me they’ll cancel “my subscription”. I’ll have to contact my bank, so frustrating though 😞 Thats the right thing to do…

If they are deleted how long ago did it say deleted? The only way to restore it is via that events tab and following this. BUT the deletion must have been less than 30 days ago. The account plan you are on is what counts towards the deletion window. Upgrading will not change that. If it was over 30 days ago they are not…

Does anything here help?

Resubscribing wont help - as that just gives more capacity to the account. What is Events showing? 

@"gotghosted" wrote:Im sorry to say this, but I don't think that will help me. I have already submitted 2 support tickets for my issue, and have not heard back for the first. Thank you anyways. That is the only way of getting assistance I'm afraid. It maybe that Dropbox arent able to assist. They have said this on multiple…

@"gotghosted" wrote:Just chiming in to say I also have been having issues with this ever since changing routers, and since the email for one of my accounts got deactivated, I cannot regain access using the one time code at all. https://help.dropbox.com/account-access/lost-email-access