Mark Super User II

A reinstall of Dropbox over the top should just resync everything - www.dropbox.com/downloading 

So yes, Dropbox will delete things if you are over quota as per its T&C's: https://help.dropbox.com/storage-space/over-quota Can you do a search for file names on your computer to see if they are there? 

Was it in the Metadata of the photo? Only that is uploaded. Does it appear again if downloaded back to phone?

As awful as the issue is calling other people cannot help. Dropbox has NO incoming phone support at all. So any numbers you do call are not Dropbox. Phoning other departments means they have to do the same - log a ticket. Unfortunately, as with any service, the support you get is based upon the plan you are on (i.e. paid…

What is www.dropbox.com/events showing? Note if your account is full it wont sync. So any files you added OVER quota wont sync. Your files should be available if you click on the Dropbox icon and then the folder icon. 

So, if Events is empty then you were not using the account you are using now OR Dropbox was not running and syncing. That means EITHER you were using a different account and log on - even by accident or Dropbox was not running or if it was running had an error (over quota etc.)

My main guess is because there is a cost, albeit small, to send texts. The volume that Dropbox would therefore be issuing these in would mean that cost would be huge. 

What is www.dropbox.com/events showing?

I suspect it will become mandatory because the change is being forced on us by Apple - it is doing the same with all cloud storage solutions and moving them in to a new folder structure. The change is caused by that not a Dropbox 'choice' as it were. In terms of if you need to do all devices, no, you dont. You could do 1…

Unfortunately not @"mafamamrouk" , no. 

There isnt an official tool I'm aware of so the only thing I can think of is to download everything and reupload. 

You've not actually said why it isnt working -whats the error messages etc.? For the ones from the third party website are they appearing online at www.dropbox.com/home ? If not THATS the issue not the software. 

This isnt something Dropbox, or even Google, have decided to do - it is one forced upon them by the OS developers. This wont change unless it changes at OS level (i.e. Apple) Putting both together has always been a recipe for disaster and one not to do - you are very, very lucky not to have had huge data losses due to it. 

@"dlindner" wrote:cannot find sync tab....I have followed your directions Can you post a screenshot?

It is possible via Dropbox for Business - you will need to check that you get the right account level to do so. You can see how to do it etc. at https://help.dropbox.com/account-access/domain-verification-invite-enforcement

Hi @"gokenchung" It is - as long as Dropbox is running. Does www.dropbox.com/events show any syncing having occured?

Hi @"Ama92" Can you have a try of following https://help.dropbox.com/installs/advanced-reinstall ?

If you do not have access to the email its unlikely you can do so: https://help.dropbox.com/account-access/lost-email-access However, you need to contact Dropbox support via www.dropbox.com/support while not logged in that even includes here. Its usually easier to use an incognito window. 

@"designer1vantageconcepts" wrote:I have tried incognito and a different browser. I get the same results. I didn't have this problem until we recently switched offices. When you go to https://www.dropbox.com/account/plan what does it say? If it says 'Basic' / shows a 2gb quota you are using a free account and so not on the…

Dropbox wont let you do it yourself unless you are building your own application via the API. Have a look at this for info. 

You need to contact your bank - somebody has stolen your card details and so they need to stop it and change it. If they are doing it here, they'll do it elsewhere. 

No, sorry. Recovery of files is not retroactive. You would have had to have been a paid member at the time of deletion to recover it.

Try clearing the cache from Dropbox by going in to 'Personal and Settings (the cog button at the top)' 

They wont take up Dropbox space if they are not at www.dropbox.com/home. They WILL take up hard drive space if you saved somewhere else (desktop / downloads etc.). Or, if you deleted to recycle bin and havent emptied yet 🙂

Have you followed the instructions from https://help.dropbox.com/sync/selective-sync-overview ?

It is not possible to delete the 'Recent Files' list I'm afraid. Note, however, they are not using up space or quota if they are not stored within your Dropbox. 

Hi @"adriancito" You can find it at https://www.dropbox.com/paper

You cant I'm afraid. No such feature exists. Simplest way is to use shared folders to move the files between the two accounts. 

1) Dropbox doesnt support FTP 2) Yes. However, note that often link formats are changed and so may suddenly stop working. Same if they hit bandwidth limits. Simply put Dropbox is not a content distribution system/network and shouldnt be used or relied upon as one. 

Is Excel open with that file? What happens if you close it?