Mark Super User II

@"AngieB" hmmmm....... 

@"Pine Man" wrote:Why ask those questions? Because I want to know what needs testing, or, what I'm looking out for it to break - which it has done on plenty of occasions throughout its beta lifecycle. You cant improve or test a product if you dont know whats been updated/changed. So for example is something broken or is it…

@"AngieB" wrote:Thanks for the feedback @"NB141" - chatting with the team about this now and will look to get more information out there! Well, I feel totally unappreciated. Thanks @"AngieB". Why reply to just one person and ignore the others on here? 😥

Phones dont work like the web etc. If they upload on a mobile device they will almost certainly need to reupload it back to Dropbox after the edit (exception to this is SOME Microsoft Office 365 applications will write back to Dropbox, but, its a bit hit and miss). It is obvious if it does this though

Hi @"Kiki_Stanza" The issue is you created a new shared folder, dont. Just create a folder (as I said in my example called 'Share') and put them in that. You dont need a new shared folder as they are already Shared 🙂

Hi @"Kiki_Stanza" You can move shared folders around (and rename them) at will, as long as you do not move them inside of another shared folder. So, your plan should work. I, for example, have all of mine in a really originally named folder called 'Shares' 🙂 HOWEVER what I would say is that Dropbox takes time to do this.…

Yes. So they need to log on and accept the share via the email they are sent, or, at www.dropbox.com/share

Try reinstalling Dropbox, and making sure its running: www.dropbox.com/downloading

@"moon_monkey" wrote:The problem is, since I have only a basic account, I have no options to control the online / offline settings on the dropdown menu, so I can't change them. And a basic account is meant to be all offline / local anyway That isnt correct. Online only is available to all customers:…

Unless they have a Dropbox account they wouldnt be able to do this. Sharing links to none Dropbox members creates a read only link. They need to edit the file and edit it within Dropbox for others to see it - either Excel on web (when logged in) or by downloading and uploading again. 

That sounds like the app on your mobile @"VW2" ? Dropbox desktop is only up to 200.x at the moment? My image, for example, is 199.4.6287

What is the error?

Is a change in the UI not even worthy of a mention on the change log!? Disappointing @"clientreleases" 😞

Ohhhh @"VW2" the UI has changed! This is how I see it: What is your version of Dropbox?

Epson seemed to resolve this quite quickly (Brother, however, is a different matter), however Dropbox bot is right. It is not a Dropbox fault, it is an Epson one. Try updating the software on your devices, the issue is that its out of date and using old API keys. 

Unfortunately not 😞 

Online search, is, well poor. It has to be said unfortunately. There is no search available for comments either. 

@"michelle32" wrote:Any luck yet? I am also wanting to back up all my files directly onto an external hard drive. My computer doesn't have space to download everything to copy and paste over Dropbox does not have this functionality. Sorry.

Hi @"KH18" That icon is not a Dropbox one. It is a OneDrive icon. That means the files are either stored in OneDrive, or, were stored in OneDrive but not downloaded locally before you moved them. So actually they are an empty placeholder. You need to go back to OneDrive - either with those files, if it works, and try to…

@"clientreleases" wrote: Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Such as? How can we test and help develop the product when @"clientreleases" is too lazy to say what the improvements are?

What does www.dropbox.com/referral_status show. Bonus space is not removed unless there is a breach of the T&C's, the account is marked inactive and comes back OR its time limited (such as Quicken). Also check www.dropbox.com/events

How long ago did you last log in? If it was over 12 months ago the data has been wiped. It is unlikely you can get access to the account, however, have a look at this article. Your best bet is to ask your work if they will reactivate the email.

@"AliceDropbox" wrote:Hi @"DebraV"! Since it sounds like your colleague is using the Dropbox Desktop App , you can advise them they can right click the file and select "Copy link" which will be the Dropbox Shared Link Just to clarify though - that doesnt work like what links in Excel do which could be used to pull data…

@"Angelcarnico" wrote:Hallo Hannah, I have the same problem. But in my case All the locations where the files are locally stored have been already syncronised. So all files are encrypted. Can I do a dropbox wide restore of an older Version? Yes you can using Dropbox Rewind: https://help.dropbox.com/delete-restore/rewind…

Hi @"DebraV" You are correct - the links are because you used the local computer. They will be specific to the device they were made on. Unfortunately they wont work if you do the website either - the web versions have no 'link' to any other file. The web Excel has no capacity to do this

Really like it @"lukeyo" *round of applause* 

anonymous wrote:Happened thrice, ban is still there. 24 hours is a long time I need to use Dropbox for work Bans get longer each time you hit the limit. If you use for work and need to get more bandwidth take out a paid plan and you shouldnt hit the limit. 

Its really not recommended having Dropbox on external drives - the risk of data loss is HUGE. If the drive is disconnected or too slow to connect when Dropbox is running it will start to delete data. In terms of moving the folder you need to follow https://help.dropbox.com/installs/move-dropbox-folder

@"Benf" wrote:Sorry this wouldn't help. I know my password, but unable to log in because I can't receive two-step verification code due to deactivated email. Then you need to follow the help article and contact support while not logged in - even here. Use www.dropbox.com/support. Note, however, it may not be possible to…

So you can see the file at www.dropbox.com/events ? What does that say about the location of the file if you click through to it