Mark Super User II

@"Jethro51" wrote:someone else's image downloaded to my phone from the cloud. Nice. This isnt Dropbox that has done it - because Dropbox doesnt download and sync photos (or in fact any file at all) to mobiles. It is one of the biggest complaints people have about the product on mobile. So, if the file is on your mobile its…

You can link two accounts together if one is a paid business one via https://help.dropbox.com/account-access/link-unlink-two-accounts Note that it has to be a paid BUSINESS one (i.e. a minimum 3 user licence) to apply to that. Paid accounts dont. My suspicion is that as its not in the default Dropbox location its not…

Hi @"ashleyjoeann" As you are not on a paid account (the Lenovo one is a free one) and you are signing in and out are you moving the Dropbox directory to a different place on the Mac each time? I suspect that is why it isnt working as the cloud only sync needs to be in the specific place for it to work (Cloud Storage…

@"riptide344" wrote:I tried to log into my account and it does not recognize my email ID and asks me to create a new account. How long ago did you last log in to it @"riptide344" ?

Hi @"mr78" It should still be in their accounts, however, they wont be able to add/edit or amend the files unless they upgrade to get more quota. They will be able to download it to their local devices though. 

Hi @"Jillian123" That is something you will need to ask Christie or Jessica direct. I'd suggest dropping them a message on the Champions Slack channel 🙂

I assume this is for Dropbox for Business so you will need to contact www.dropbox.com/business . The sales team should be able to help

As an individual that is the maximum capacity you can have. You would need a different plan, probably with more seats: www.dropbox.com/plans show all available options

Hi You get the person to go to www.dropbox.com/account and change the name and email associated with it - the person who had the account initially needs to do this as they own the account (it may send an email to confirm the changes).

Why cant you? What is it saying or doing? What is the process etc.? We need more info here - remember we cannot see over your shoulder. 

Yes thats right. You can move it via https://help.dropbox.com/installs/move-dropbox-folder

You need to install Dropbox wherever and then put all of the data you want to sync pointed at \Dropbox\UserFolder. Note that Dropbox will install its program files to C:\ and that cannot be altered, but, you can change the Dropbox directory folder via the advanced install options. 

Hi @"Steve R.8" Dropbox will only sync what is inside of the Dropbox directory. So to have it sync to Dropbox and to your home computer (and viceversa) you need to be saving the data to Dropbox.

@"pMarie" wrote:I had the same question, which your answer does not answer. Does the black button with white dot equal on or off? This option is on: If the bar is white and button black it is off.

Is the email account active? If so you need to contact support via www.dropbox.com/support. Do this while logged out - even here (the forums). Consider using an incognito window to do so

File requests actually works really well - *whispers* its one of the upgrades to Dropbox I really do like! 🙂

You need to link the accounts first via https://help.dropbox.com/account-access/link-unlink-two-accounts

When you have set up the new devices you have accidentally activated Dropbox backup. You can see the info on that here including how to disable and delete: https://help.dropbox.com/organize/dropbox-backup-faq

Hi @"Zacheo Murry" The rules on this have changed since the initial thread was made in 2021. It is against the Terms of Dropbox to have multiple people on one account. Using this as such can cause an account to be disabled which results in it being lost including all data and not recoverable. For your project to work you…

If Events is blank its back to what @"Rich" said before - either the account is brand new OR it has been cleared for inactivity. All support options are listed at www.dropbox.com/support which is account dependent. Note that there is no incoming email support for any level of Dropbox account - even Enterprise. Everything…

@"BilboBaggins67" wrote: Is anyone on here able to help me recover my account or my files? If its over 12 months its unrecoverable. The terms and conditions do state this and Dropbox does send multiple emails over many months before it does so. A quick easy way to check is via www.dropbox.com/events - what does that say or…

How long ago did you last log in, however @"BilboBaggins67" ? If it was over 12 months the data is removed for inactivity and not recoverable. 

Yes. Simply put Dropbox is not a content delivery network and should not be relied upon at all. For example as a free user its limited to 20/gb per rolling 24 hours and 100,000 downloads. It is more for paid users which you can see here. However, if you hit those limits the links will fail and you cannot get around this.…

@"jzurim" wrote:Hi walter I checked my mail but only I have mail by dropbox Community. This morning received this mail: But I continue with the problem, I cant share my information through a link. Have you read what it said and why its resolved? You can also see it at www.dropbox.com/support

So if you downloaded it where did you download the file to? go back there and check for it - it should still be there File -> Open on Excel may also work

That means you have set up two accounts. Log out of the free one and in to the one you are paying for: https://help.dropbox.com/billing/find-credit-card-charge Dropbox cannot charge you for something unless you gave them the card info to do so.

How did you access and open it? Where was it from? Talk us through it from start to finish. 

@"Megane Racat" wrote:That's all on point! You will most likely be able to have pinpoint commenting on PDF by the end of the year. We'll let you know when that's out! Lets hope that timeline is better that Paper 2020 😉 

Unfortunately the data is deleted immediately - as you are told when its deleted and you have to confirm via entering password etc. again. They have to then follow that and do what it says and has been requested otherwise there could be legal implications for them. They cannot keep and store data that a user has explicitly…

This page should help 🙂 https://help.dropbox.com/billing/find-credit-card-charge