Mark Super User II

There isnt a way to do that with Camera Uploads I'm afraid. Its either all or nothing

You should be able to just open Dropbox and log on to it - via the preinstalled software. You cannot download a version from here. Then you need to complete www.dropbox.com/gs and it should activate as long as you've not had a promo before. 

Hi @"DavidAt" If it says you are out of storage that means the file they've shared with you is larger than your account quota hence you cannot add it. Thats probably why its defaulted to read only. You either need more space/upgrade or they need to make the folder smaller for you to access. Their upgraded quota doesnt…

Firstly download everything immediately to make sure its safe. If you accidentally get logged out your data and account is very likely lost. There is no way to change an email on an account with a defunct email. You can try and contact support to ask for help, but, you may be better off just setting up a new account.…

Hi 1) No. Backup files are not syncable. They are one way backup only. 2) Dropbox does not have such a feature - it sync's only key files and folders which are located inside of the \Dropbox directory 3) Only those listed. 4) Dropbox automates all syncing, you dont need to do anything, as long as they are saved inside the…

Hi @"Michael Todd" Sharing is not revoked for being over quota - that just stops syncing happening. However, if you use too much bandwidth (i.e. by lots trying to download a large file) then it is suspended. As a free user you usually get 20gb/day on a rolling 24 hours. There is no way to reactivate that immediately…

If its a Business Account thats a team one @"Lilochee" They will need to make sure they have a spare paid licence for you, or, if not buy one before they send you it 🙂

No they arent 🙂

Dropbox has a hidden cache that stores all files which are used, or, turned to selective sync etc. for a few days. That means that while they appear deleted and not visible etc. they are still on the Mac for a few days in case you need to recover them. For example if you unsync a folder before its all uploaded it just…

The only person who will be able to see them is you. Nobody else can see the visibility of what has been uploaded - even the person uploading them although they should know what they selected!

Without paying for an upgrade you cannot if you need edit access. You need to have enough quota on your account to be able to access the share. If you just need readonly access ask for a shared link instead 🙂 Or if you need to edit work download it from a shared link and send back via File Requests. 

@"BlueDiamond" wrote:Hello Thank you for jumping onboard - I need to use the same email to create a new account - so Dropbox takes me straight back to the original account. Any advice welcomed. Simply put - you cannot. Unless the people who have control of the email give you access to it OR you can change it yourself at…

@"NopeBob" wrote: Hi Hannah thanks for your reply but I don't believe this to be the case for this account which is why I am confused. Highly disappointed in the service Dropbox accounts dont just vanish unless not used for over a year. So, an easy way to check is via www.dropbox.com/events - what does it say there? Also…

@"BenDBX" wrote:Hi @"Brambles", Thanks for checking in. We're still looking into it, but I'll let you know when we have an update! Can it not be escalated to update the Status page? This issue has been going on now since last Wednesday but still isnt on the status page? 😞

@"NopeBob" wrote: As it appears from the above conversation that you are recommending recovery from other services, does that mean Dropbox has lost the data belonging to this class of user? How long ago did you last log on? If it was over 12 months all data is removed for inactivity. 

If they are the owner you probably cannot delete it either. The only other option would be to create a new account with a differing email.

Without them doing the above there is no way to change it. If they dont, wont or cant the only alternative you have is to set up a new account. Dropbox wont change this for you because that account is owned by the person. If a company wants admin rights over things they need to be paying for a Business plan which gives…

Dropbox needs to be running to sync. It should auto start up unless you've altered this. Possibly worth reinstalling and seeing what happens? www.dropbox.com/downloading 

Have you checked if Dropbox is running on your PC? What does it say if you mouse over its icon on the status bar?

Dropbox doesnt remove space from people for referrals unless they have been known to abuse the system. Same for other space such as getting started etc. However, a lot of other quotas are time limited AND do not transfer between accounts if you have multiple ones. You can see whats happening to quota at…

@"Kim28" wrote:Ticket #24028509 i really needed the money, is there any chance i can get my money back? You need to do what has already been stated. Dropbox only refunds where only legally required and it cannot be done that here as its an account issue. You need to contact Support using the information already posted…

@"Jethro51" wrote:someone else's image downloaded to my phone from the cloud. Nice. This isnt Dropbox that has done it - because Dropbox doesnt download and sync photos (or in fact any file at all) to mobiles. It is one of the biggest complaints people have about the product on mobile. So, if the file is on your mobile its…

You can link two accounts together if one is a paid business one via https://help.dropbox.com/account-access/link-unlink-two-accounts Note that it has to be a paid BUSINESS one (i.e. a minimum 3 user licence) to apply to that. Paid accounts dont. My suspicion is that as its not in the default Dropbox location its not…

Hi @"ashleyjoeann" As you are not on a paid account (the Lenovo one is a free one) and you are signing in and out are you moving the Dropbox directory to a different place on the Mac each time? I suspect that is why it isnt working as the cloud only sync needs to be in the specific place for it to work (Cloud Storage…

@"riptide344" wrote:I tried to log into my account and it does not recognize my email ID and asks me to create a new account. How long ago did you last log in to it @"riptide344" ?

Hi @"mr78" It should still be in their accounts, however, they wont be able to add/edit or amend the files unless they upgrade to get more quota. They will be able to download it to their local devices though. 

Hi @"Jillian123" That is something you will need to ask Christie or Jessica direct. I'd suggest dropping them a message on the Champions Slack channel 🙂

I assume this is for Dropbox for Business so you will need to contact www.dropbox.com/business . The sales team should be able to help

As an individual that is the maximum capacity you can have. You would need a different plan, probably with more seats: www.dropbox.com/plans show all available options

Hi You get the person to go to www.dropbox.com/account and change the name and email associated with it - the person who had the account initially needs to do this as they own the account (it may send an email to confirm the changes).