Mark Super User II

@"RagusLive" wrote:If this is explicitly not possible that is fine, I just wasn't able to find any conclusive information about this specific question/use case. Thank you. It isnt possible, no, sorry. However, a potential workaround is to watch www.dropbox.com/events as this will show when the upload is complete for you 🙂

@"DavidAt" wrote:Surely i don't need extra space when none of the information will be held on my account? Yes you do. There space does not benefit you at all. So as I said the other people who can access it have more quota available - it could even be a few hundred MB which is making the difference. 

@"Brucemcintyre22 " wrote: I don't even have any of those options you just showed. I'm on my phone. Do I need to be on my laptop? I'm on a computer here so yes, you may need to be. You may also find that the Watermark options appear on a computer rather than mobile. 

Either on the Photo button OR the 'drag and drop' bit below:

At the moment its just a case of dont update to the new one within the Dropbox menus, and I assume, not upgrading the Apple OS. There isnt actually anything to resolve, unfortunately, the new set up is by design and working as intended. At least until Apple changes things it wont be changing back.

Can you post a screenshot of what you are seeing and trying?

Hi @"Brucemcintyre22 " Just to check is it this page you are following https://help.dropbox.com/view-edit/add-a-watermark ?

The offer is only valid if you use a preinstalled Dropbox client. If one isnt installed your device is not eligible. Downloading from the website will null and void any offer. You'd need to revert back to factory default settings IF it was available preinstalled. 

@"cloxbox" wrote:How can you launch without such a fundamental feature? When can we expect the feature to be restored? When Apple allows it basically. The changes are being forced upon them by Apple due to changes in the OS and not something Dropbox has done itself. Its something all cloud providers will need to do to work…

There isnt a way to do that with Camera Uploads I'm afraid. Its either all or nothing

You should be able to just open Dropbox and log on to it - via the preinstalled software. You cannot download a version from here. Then you need to complete www.dropbox.com/gs and it should activate as long as you've not had a promo before. 

Hi @"DavidAt" If it says you are out of storage that means the file they've shared with you is larger than your account quota hence you cannot add it. Thats probably why its defaulted to read only. You either need more space/upgrade or they need to make the folder smaller for you to access. Their upgraded quota doesnt…

Firstly download everything immediately to make sure its safe. If you accidentally get logged out your data and account is very likely lost. There is no way to change an email on an account with a defunct email. You can try and contact support to ask for help, but, you may be better off just setting up a new account.…

Hi 1) No. Backup files are not syncable. They are one way backup only. 2) Dropbox does not have such a feature - it sync's only key files and folders which are located inside of the \Dropbox directory 3) Only those listed. 4) Dropbox automates all syncing, you dont need to do anything, as long as they are saved inside the…

Hi @"Michael Todd" Sharing is not revoked for being over quota - that just stops syncing happening. However, if you use too much bandwidth (i.e. by lots trying to download a large file) then it is suspended. As a free user you usually get 20gb/day on a rolling 24 hours. There is no way to reactivate that immediately…

If its a Business Account thats a team one @"Lilochee" They will need to make sure they have a spare paid licence for you, or, if not buy one before they send you it 🙂

No they arent 🙂

Dropbox has a hidden cache that stores all files which are used, or, turned to selective sync etc. for a few days. That means that while they appear deleted and not visible etc. they are still on the Mac for a few days in case you need to recover them. For example if you unsync a folder before its all uploaded it just…

The only person who will be able to see them is you. Nobody else can see the visibility of what has been uploaded - even the person uploading them although they should know what they selected!

Without paying for an upgrade you cannot if you need edit access. You need to have enough quota on your account to be able to access the share. If you just need readonly access ask for a shared link instead 🙂 Or if you need to edit work download it from a shared link and send back via File Requests. 

@"BlueDiamond" wrote:Hello Thank you for jumping onboard - I need to use the same email to create a new account - so Dropbox takes me straight back to the original account. Any advice welcomed. Simply put - you cannot. Unless the people who have control of the email give you access to it OR you can change it yourself at…

@"NopeBob" wrote: Hi Hannah thanks for your reply but I don't believe this to be the case for this account which is why I am confused. Highly disappointed in the service Dropbox accounts dont just vanish unless not used for over a year. So, an easy way to check is via www.dropbox.com/events - what does it say there? Also…

@"BenDBX" wrote:Hi @"Brambles", Thanks for checking in. We're still looking into it, but I'll let you know when we have an update! Can it not be escalated to update the Status page? This issue has been going on now since last Wednesday but still isnt on the status page? 😞

@"NopeBob" wrote: As it appears from the above conversation that you are recommending recovery from other services, does that mean Dropbox has lost the data belonging to this class of user? How long ago did you last log on? If it was over 12 months all data is removed for inactivity. 

If they are the owner you probably cannot delete it either. The only other option would be to create a new account with a differing email.

Without them doing the above there is no way to change it. If they dont, wont or cant the only alternative you have is to set up a new account. Dropbox wont change this for you because that account is owned by the person. If a company wants admin rights over things they need to be paying for a Business plan which gives…

Dropbox needs to be running to sync. It should auto start up unless you've altered this. Possibly worth reinstalling and seeing what happens? www.dropbox.com/downloading 

Have you checked if Dropbox is running on your PC? What does it say if you mouse over its icon on the status bar?

Dropbox doesnt remove space from people for referrals unless they have been known to abuse the system. Same for other space such as getting started etc. However, a lot of other quotas are time limited AND do not transfer between accounts if you have multiple ones. You can see whats happening to quota at…

@"Kim28" wrote:Ticket #24028509 i really needed the money, is there any chance i can get my money back? You need to do what has already been stated. Dropbox only refunds where only legally required and it cannot be done that here as its an account issue. You need to contact Support using the information already posted…