Mark Super User II

What happens if you click on 'Apri File' at the bottom? Do you have Dropbox installed on your device?

Thats really weird as my screen is totally different: Have you tried an incognito window? Or clearing cookies and cache etc.?

What is the URL on that page @"Krijo" ?

Nobody here can I'm afraid - you have to do it via wherever you set it up. If that was on a mobile you probably need to go to that app store (Google Play or the App Store for example).

@"Krijo" wrote:I’m looking at my account with my computer but on the website. I am already logged in, and I see all my files. But there is no avatar, no initials, and no settings or profile. You can only link 2 accounts together - one as a paid business account and then one more. So if you have more than that you cannot…

Hi @"Krijo" Where are you seeing this? The website or a computer or similar? If its the website just log on to the account with the black avatar and log on there.

So, that means Dropbox isnt running or working. How long has it said 'starting' ? Have you tried a reboot of the machine? And then if that doesn't help reinstalling it from www.dropbox.com/downloading 

Dropbox should have an icon at the top on the status bar near the clock. When you hover over it it should say what the version is and something like 'up to date'. Dropbox can only run if it appears there. Go to the applications folder and open Dropbox again to make sure its running.

Thank you 🙂 But, again, that doesnt look like Dropbox is running. Did you check that? What does the Dropbox icon at the top say if you mouse over it? If its NOT there have you started it from the Apps folder?

Yes of course you can attach them here - but you need to do it via the computer and not phone 🙂 It does very much sound like you don't have Dropbox running on the computer, however. 

When you say in the app is this the Dropbox app? It doesn't sync things like Photos on the iPhone - it only does a one way sync of what you put in the app. If you then edit a photo on the phone it wont update on Dropbox. So if you DID edit / delete or add in the app and its not sync'd to the computer its one two things -…

Hi @"Cecilia W" Have you made sure you are using the email address and account on both? If you add a photo on your phone does it appear on your computer?

Can you post a screenshot and exactly what you are trying to do?

@"AnnaB24" wrote:I don't know if Dropbox can do something for that ? Unfortunately not - as its local to each user. Dropbox does already send out emails and is whitelisted via most providers as much as it can, however, some just don't accept them or move them to things like 'Cluttered Inbox'. 

@"clientreleases" wrote: Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. But what are they? How can we test if you don't tell us what the updates are?! Especially given this is a beta 😞 

@"clientreleases" wrote: Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. But what are they? How can we test if you don't tell us what the updates are?! Especially given this is a beta

@"gswhite1" wrote:I need someone right now as I removed the good one by mistake! How do you mean 'removed the good one' ? Do you mean you deleted an account via the Dropbox website? If so its completely unrecoverable I'm afraid. 

This isnt how Dropbox works - Dropbox isnt a journaling system, its a cloud syncing tool. It syncs your own files on your on machine.

It already has been 🙂 If you go to https://www.dropboxforum.com/t5/Security-and-Permissions/RE-Requesting-for-all-my-Personal-Data-2024/m-p/749860#M13727 you can add information to what you were asking before. People here will help you 🙂

Dropbox does not do outgoing phone support. They only do incoming phone support to paid business customers who request it via secure PIN numbers. Posting a phone number on a public website is a sure fire way of being scammed - ANYBODY could call you and pretend to be Dropbox. Please never ever post that or your email etc.…

Dropbox cannot charge you unless you gave them you card information. Therefore if you DID give them your card information you needed to have made sure that you cancelled within the timescales. Refunds are only issued where legally required: https://help.dropbox.com/plans/refund If you did NOT give Dropbox your info you…

They shouldnt be able to - on the old account what is www.dropbox.com/events showing?

@"eakkus" wrote:If more users demand this, I might have better chance seeing this feature in close feature, perhaps. And thats exactly my point - at the moment its not something I've ever seen. You need to ****** the drums and get people to come here and agree they want it (ideally on this thread) or it will just sink.…

Hi @"jblankenship" That isnt how Dropbox works - if they move you to a business account it doesnt 'delete' anything, it creates an account with either the work email OR a folder in the account with all the data. If there is nothing in Events or Deleted then the account you are using now has no data in it and is not…

That means you are logging in using an account which you arent paying for - i.e. you have multiple accounts. You can also confirm this via www.dropbox.com/account/plan. You can either try and work out which ones you are paying for and log in to those (consider using the credit card look up…

No I get why people do it - no need to be rude and patronising about it. I'm also not an employee - I'm justs somebody who has been around here since Dropbox was in beta. However, what I'm saying was more a heads up of dont be offended if the thread is just closed or ignored. Dropbox dont release plans. They almost…

Without access to the email it is unlikely you'll be able to do so I'm afraid - unless you have a device already logged in. You need to go to www.dropbox.com/support while not logged in - even to here and ask for help. Try using an incognito window to make it easier. https://help.dropbox.com/account-access/lost-email-access

All support is at www.dropbox.com/support - but you need to make sure you are doing it via one of the accounts logged in that is paid.

So, Dropbox cannot alter files - if they are appearing corrupt they were uploaded corrupt. One thing to check is that they are local versions and not online-only files, which can cause issues. To test that do they work if you open via the website or not? Also think of things like updates that have happened to Excel could…

Does www.dropbox.com/account/plan show a reduction in quota? Or, is it being used elsewhere such as www.dropbox.com/backups ?