Mark Super User II

@"Rodzlla" wrote:So this is legit message and she should move ahead using her email address? We are all hearing about these phishing schemes and identity theft troubles. I do not want her to have problems. Yes its a legit screen 🙂

Hi @"Niki_p" It is almost certainly not resyncing BUT is reindexing (the wording on the app has always been terrible!). Dropbox will reindex each type it starts up but then upload any changes to files if it finds them when it indexs. 

You need to contact support: www.dropbox.com/support and ask for assistance. 

Hi @"Gary1569" Have a look at https://help.dropbox.com/plans/downgrade-dropbox-individual-plans

@"PPagan" wrote:So it actually won’t show up as an option at times it is not available? It does show up but when you click through it wont work. I've just pulled this screenshot now from my Essentials account: When I click through to chat I get:

@"ophanim" wrote:same scenario, i cancelled my dropbox which is scheduled to end on Aug 31, 2024. It is September 1 2024, and i cannot implement the Creative Cloud - Dropbox plan. is there any way to apply this promotion? You'll almost certainly need to wait for Dropbox to downgrade you which can take a few days. It isn't…

@"tinatoby" wrote:sorry, confused. have yet to sort out how to create a passcode to access lockbox on my iphone. The instructions given already show you how to do that.

Unfortunately if its over 30 days then there is no option to recover via Dropbox. 

When you took them from Dropbox to your mac did you make sure they were available offline? Did you make sure Washing Machine deleted the correct versions? When you re-added can you restore a previous version?

What about www.dropbox.com/backups ?

@"sahas" wrote:I have the same issue. Unable to get the 100 gb lenovo promotion. getting only 2 gb. can you help? You just need to log on to the account and complete sign up - note that you cannot have had an account with a promo previously AND the install has to have been preinstalled. If you downloaded a version from the…

@"tonyusna60" wrote:I have a similar issue - I uploaded pictures from my Android phone to my Dropbox on my phone. They show up online but NOT IN my Win 11 computer Dropbox. Have you followed the advice already given? I.e. made sure its running on your computer

@"clientreleases" wrote: Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. You've said this for at least the past 3 or 4 builds - but not said what they are...

Have you tried restoring previous versions? https://help.dropbox.com/delete-restore/recover-deleted-files-folders

@"happychaps" wrote:When will we have the capability to select folders outside of the hierarchy shown? As other users have requested, I would like to pick any folders on my computer drive for automatic backup, and thought I was going to get this with the new backup. Dropbox have actually removed something similar to this…

Hi @"gnkwang" 1) you need to make sure you are working on the files and editing them INSIDE the Dropbox folder - they wont sync if they are anywhere else. You also must have Dropbox running and be using the same account on the computer and mobile. 2) Have a look at https://help.dropbox.com/sync/make-files-online-only -…

@"clientreleases" wrote: Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. I dont believe you....

Dropbox has never ever actually supported Windows Server clients - the only officially supported Windows clients are 10 and 11. https://help.dropbox.com/installs/system-requirements

Hi @"dhtax" Just to add you wont be able to use any tools on your devices to find the large shared folder because they wont sync - so if you added a folder and it goes over the limit syncing immediately stops so it wont download. Dropbox will sync every file and folder that you see online at www.dropbox.com/home. So, if…

Dropbox downloads files locally when you open or edit them and so will still need some storage. It also will not turn files locally that have been downloaded to Online only again automatically, you need to actively do that. 

@"RichardBudd" wrote:24hrs still not lifted? How do i get this resolved please? RB It is 24 hours for your first ban and longer each after that. If its still banned after a few days it could be due to a breach of service so you'll need to log a ticket at www.dropbox.com/support.

@"Ll4589" wrote: Can they see when I removed access? Or are they only able to see I’m no longer a member Yes they will be able to as it will show up at www.dropbox.com/events and there is no way to stop that occurring. 

@"BillyLonsbem" wrote:Hi Mark, It's indeed strange that the folders were modified while the files weren't. I can explain this bit... folders dont use up quota as they are 0 byes in size and so, will usually still sync and update EVEN if the files in them don't. 

@"BillyLonsbem" wrote:I would like to revert to the version of my Desktop from last night, before the deletion occurred. Does Dropbox keep a copy of files or an earlier version on its server even after reaching the storage limit? And if so, how can I restore these files? You can restore an earlier version but it will only…

@"derpsn" wrote:But I have seen that the desktop app is able to add my external document folder. So not by default, but I can add it, right? That is Dropbox backup which does not sync, but instead backup. They did beta test it outside of Backup but stopped it. Dropbox syncing (as in what you are used to with OneDrive) can…

@"derpsn" wrote:I hope I got it right, but it seems that Dropbox is able to have the same feature set as Onedrive with syncing my documents, pictures and so on, but with the advantage that I can exclude certain folders without losing them locally. Hi Unfortunately not. Dropbox only sync's what is inside the \Dropbox…

One thing to note is that if you are using Backup on a directory it is not a sync as such - it used to be in the initial beta but was then changed. In fact it is now almost a 'dumb' sync in that it will sync one way to Dropbox but not to other devices and you cannot share/edit or work with the files being backed up. 

How about you just send him the link instead from https://www.dropbox.com/account/referrals to his email?

Thank you for the screenshot @"mdhakr" it really helps! That is a Team Folder so the Team Administrator needs to remove you from it 🙂

@"jasonaspears" wrote: So not even through a browser like Firefox?? You may be able to up and download via the browser (as long as browser versions are still supported), yes. However you wont be able to sync as you do now where it happens automatically - you will need to manually up and download the files that you use or…