Mark Super User II

You need to link the accounts first via https://help.dropbox.com/account-access/link-unlink-two-accounts

When you have set up the new devices you have accidentally activated Dropbox backup. You can see the info on that here including how to disable and delete: https://help.dropbox.com/organize/dropbox-backup-faq

Hi @"Zacheo Murry" The rules on this have changed since the initial thread was made in 2021. It is against the Terms of Dropbox to have multiple people on one account. Using this as such can cause an account to be disabled which results in it being lost including all data and not recoverable. For your project to work you…

If Events is blank its back to what @"Rich" said before - either the account is brand new OR it has been cleared for inactivity. All support options are listed at www.dropbox.com/support which is account dependent. Note that there is no incoming email support for any level of Dropbox account - even Enterprise. Everything…

@"BilboBaggins67" wrote: Is anyone on here able to help me recover my account or my files? If its over 12 months its unrecoverable. The terms and conditions do state this and Dropbox does send multiple emails over many months before it does so. A quick easy way to check is via www.dropbox.com/events - what does that say or…

How long ago did you last log in, however @"BilboBaggins67" ? If it was over 12 months the data is removed for inactivity and not recoverable. 

Yes. Simply put Dropbox is not a content delivery network and should not be relied upon at all. For example as a free user its limited to 20/gb per rolling 24 hours and 100,000 downloads. It is more for paid users which you can see here. However, if you hit those limits the links will fail and you cannot get around this.…

@"jzurim" wrote:Hi walter I checked my mail but only I have mail by dropbox Community. This morning received this mail: But I continue with the problem, I cant share my information through a link. Have you read what it said and why its resolved? You can also see it at www.dropbox.com/support

So if you downloaded it where did you download the file to? go back there and check for it - it should still be there File -> Open on Excel may also work

That means you have set up two accounts. Log out of the free one and in to the one you are paying for: https://help.dropbox.com/billing/find-credit-card-charge Dropbox cannot charge you for something unless you gave them the card info to do so.

How did you access and open it? Where was it from? Talk us through it from start to finish. 

@"Megane Racat" wrote:That's all on point! You will most likely be able to have pinpoint commenting on PDF by the end of the year. We'll let you know when that's out! Lets hope that timeline is better that Paper 2020 😉 

Unfortunately the data is deleted immediately - as you are told when its deleted and you have to confirm via entering password etc. again. They have to then follow that and do what it says and has been requested otherwise there could be legal implications for them. They cannot keep and store data that a user has explicitly…

This page should help 🙂 https://help.dropbox.com/billing/find-credit-card-charge

@"KafS" wrote:let me correct my last correct access was July 3 But what does www.dropbox.com/events show about access and additions etc 

@"Vibhavan Sompura" wrote: No, it shows me as a dropbox basics. That means you are not using the Family Plan account. So you have either accepted it to a different email and account or not yet accepted it. Ask the Family Plan owner to check their records/account and see what email you have joined with

Does Events show up the addition of the files? 

If you go to www.dropbox.com/account/plan does it show you as being in the Family Plan? Can she reinvite you to the share?

That is the menu option which appears on your computer if you have Dropbox installed and running - as that is the only way of doing backup (as it works on the software on your machine)

Dropbox is very, very clear on setting up the account that you are setting up a subscription service - which is a monthly charge. It states that multiple times across the page/site and very clearly at https://www.dropbox.com/plans. @"Julie39" wrote:And I am unable to actually speak with someone or delete my card details…

Hi @"Trader1" I'm afraid there is no system on Dropbox which tracks this. Sorry

If you did not give Dropbox your card details then YOU need to speak to your card company and report fraud - somebody has taken your details and possibly ID and is using them. If, however, you did you need to log on to the correct account as if it says Basic this one is not it.…

If you mouse over the Dropbox icon that also should tell you. You can manually update by just running the downloader: www.dropbox.com/downloading - it wont delete/impact settings etc. 

A reinstall of Dropbox over the top should just resync everything - www.dropbox.com/downloading 

So yes, Dropbox will delete things if you are over quota as per its T&C's: https://help.dropbox.com/storage-space/over-quota Can you do a search for file names on your computer to see if they are there? 

Was it in the Metadata of the photo? Only that is uploaded. Does it appear again if downloaded back to phone?

As awful as the issue is calling other people cannot help. Dropbox has NO incoming phone support at all. So any numbers you do call are not Dropbox. Phoning other departments means they have to do the same - log a ticket. Unfortunately, as with any service, the support you get is based upon the plan you are on (i.e. paid…

What is www.dropbox.com/events showing? Note if your account is full it wont sync. So any files you added OVER quota wont sync. Your files should be available if you click on the Dropbox icon and then the folder icon. 

So, if Events is empty then you were not using the account you are using now OR Dropbox was not running and syncing. That means EITHER you were using a different account and log on - even by accident or Dropbox was not running or if it was running had an error (over quota etc.)

My main guess is because there is a cost, albeit small, to send texts. The volume that Dropbox would therefore be issuing these in would mean that cost would be huge.