Mark Super User II

Thats because its not been shared as a link 🙂 You've created a shared folder that gives everybody read/write access to the whole thing. So when they add to their Dropbox if they delete/change anything it also changes on yours. You need to go to that folder and unshare it. You may be able to do it…

All links from your account show on that page. Rearranging files doesn't change anything - they still work. If it isn't showing on links have you checked the other options (Files and Recents etc.)? https://www.dropbox.com/share/recents

You can do it at https://www.dropbox.com/share/links

Does www.dropbox.com/support show any updates on your ticket @"eozzy" ?

If its your first ban it will automatically clear within 24 hours or so. However, each one does take longer. Dropbox limits users bandwidth on links to 20/gb a day across every link for free users, so, if you used over that (maybe the 4 watched more than once etc.) that will result in a ban.

Somebody else has just posted a full screen print of the website and it seems to show that if you scroll down the page slightly it has the usual account toggle:

What exactly is the error?

You will need to speak to the developer as it sounds like they need to update the app - there are also changes coming up later this year which, if not updated, could cause the app to stop working completely. 

Unfortunately as the messages on screen say on a mobile device you have to have the Dropbox app to view it. You can view on a computer without the app, but, on mobiles you need Dropbox.

What happens if you click on 'Apri File' at the bottom? Do you have Dropbox installed on your device?

Thats really weird as my screen is totally different: Have you tried an incognito window? Or clearing cookies and cache etc.?

What is the URL on that page @"Krijo" ?

Nobody here can I'm afraid - you have to do it via wherever you set it up. If that was on a mobile you probably need to go to that app store (Google Play or the App Store for example).

@"Krijo" wrote:I’m looking at my account with my computer but on the website. I am already logged in, and I see all my files. But there is no avatar, no initials, and no settings or profile. You can only link 2 accounts together - one as a paid business account and then one more. So if you have more than that you cannot…

Hi @"Krijo" Where are you seeing this? The website or a computer or similar? If its the website just log on to the account with the black avatar and log on there.

So, that means Dropbox isnt running or working. How long has it said 'starting' ? Have you tried a reboot of the machine? And then if that doesn't help reinstalling it from www.dropbox.com/downloading 

Dropbox should have an icon at the top on the status bar near the clock. When you hover over it it should say what the version is and something like 'up to date'. Dropbox can only run if it appears there. Go to the applications folder and open Dropbox again to make sure its running.

Thank you 🙂 But, again, that doesnt look like Dropbox is running. Did you check that? What does the Dropbox icon at the top say if you mouse over it? If its NOT there have you started it from the Apps folder?

Yes of course you can attach them here - but you need to do it via the computer and not phone 🙂 It does very much sound like you don't have Dropbox running on the computer, however. 

When you say in the app is this the Dropbox app? It doesn't sync things like Photos on the iPhone - it only does a one way sync of what you put in the app. If you then edit a photo on the phone it wont update on Dropbox. So if you DID edit / delete or add in the app and its not sync'd to the computer its one two things -…

Hi @"Cecilia W" Have you made sure you are using the email address and account on both? If you add a photo on your phone does it appear on your computer?

Can you post a screenshot and exactly what you are trying to do?

@"AnnaB24" wrote:I don't know if Dropbox can do something for that ? Unfortunately not - as its local to each user. Dropbox does already send out emails and is whitelisted via most providers as much as it can, however, some just don't accept them or move them to things like 'Cluttered Inbox'. 

@"clientreleases" wrote: Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. But what are they? How can we test if you don't tell us what the updates are?! Especially given this is a beta 😞 

@"clientreleases" wrote: Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. But what are they? How can we test if you don't tell us what the updates are?! Especially given this is a beta

@"gswhite1" wrote:I need someone right now as I removed the good one by mistake! How do you mean 'removed the good one' ? Do you mean you deleted an account via the Dropbox website? If so its completely unrecoverable I'm afraid. 

This isnt how Dropbox works - Dropbox isnt a journaling system, its a cloud syncing tool. It syncs your own files on your on machine.

It already has been 🙂 If you go to https://www.dropboxforum.com/t5/Security-and-Permissions/RE-Requesting-for-all-my-Personal-Data-2024/m-p/749860#M13727 you can add information to what you were asking before. People here will help you 🙂

Dropbox does not do outgoing phone support. They only do incoming phone support to paid business customers who request it via secure PIN numbers. Posting a phone number on a public website is a sure fire way of being scammed - ANYBODY could call you and pretend to be Dropbox. Please never ever post that or your email etc.…

Dropbox cannot charge you unless you gave them you card information. Therefore if you DID give them your card information you needed to have made sure that you cancelled within the timescales. Refunds are only issued where legally required: https://help.dropbox.com/plans/refund If you did NOT give Dropbox your info you…