Mark Super User II

You've started a new thread so it makes no sense.... I assume you meant to post over here https://www.dropboxforum.com/discussions/101001015/re-i-cant-access-my-photos-as-im-being-asked-to-upgrade-my-dropbox-account-/803472/replies/803583 ?

Could you post the screenshots for us?

DanielK uhsadfl dsaljfsd wrote:It was just a shared folder between me and my team. You need to rejoin the share then via www.dropbox.com/share - you cannot restore via the deleted page :)

What is www.dropbox.com/events showing?

Yes you will. So I imagine the only fix is to get the owner of the account to release it. You can try logging a ticket with support via www.dropbox.com/support while not logged in - even here so use an incognito window BUT they have in the past said they cannot help because the account is 'owned' by the Business that you…

ckiii21 wrote:OK I changed the associated email address on the account...that has taken, but I'm still getting the same "Business" message after re-logging in. I'll give it some time and keep checking. Changing the email wont do anything - all it does is exactly that... changes the email. As I said you need to set up a new…

ckiii21 wrote:I think I need DB to intervene... Dropbox almost certainly wont I'm afraid because that account is owned by that client - i.e. when you joined that business account you have given them the rights to manage your account and own the data etc. on it. Your quickest fix is probably to just set up a new account.…

Your account is part of a team which has no longer been paid for - possibly via a trial which has lapsed. You need to convert your account back to a personal one because, at present, it isn't - as can be seen by the image (which is really helpful, thank you!). Try following…

How long ago was it deleted? Also, was it a share? That does alter sometimes where it appears. 

I have never given any access to this folder to anybody. That folder doesnt show when Berth-Anne joined. Note that you HAVE to have given access to the folder at some point for it to be a share. It is impossible for it to be a shared folder without it being, well, shared. The only way people can get access to a share is…

But, as I said, how does it work when its multiple computers - which is what Dropbox is designed and intended for. So if you edit a file in Folder A on computer 1 what does it do on Computer 2? If I have a file as \My Documents\Mark on machine one but it is \My Documents\*My company name\ on machine 2 what happens now? The…

marionmehrer wrote:If I say Yes, will I get duplicated files on my new MacBook Air (as I already have the files on my new MacBook Air? Hey Long as you point it to that folder it will recognise what you already have, reindex and start syncing changes. It almost certainly will look like its…

Staffan V wrote:Can there be a Dropbox security issue? Or that the person deleted a file with the same name in his own folder but Dropbox accidentally deleted the wrong file? Its simply not possible that the files are linked to another account - just think if that's how Dropbox worked how many people would have issues with…

tbelknap wrote:How do I fix this?? Have you tried to drag and drop them back in to the other directory?

This has been asked for a lot, and, rejected by Dropbox because it doesn't work well across systems - for example if you have a folder sync'd on machine A where does that then go on machine B for example? They recently compromised with the Backup systems but that actually moves those directories to Dropbox and puts links…

You can view Essentials via https://www.dropbox.com/plans#all-features but I cannot for the life of me work out where Professionals is! In fact if I go to https://www.dropbox.com/en_GB/pro and try and buy it takes me to Essentials.... I suspect Pro isn't purchasable anymore - or its been merged in to Essentials. I know…

Einfach gesagt, nein. Das ist nicht der Zweck von Dropbox. Dropbox ist ein Synchronisierungstool und es gibt keine Möglichkeit, dies zu ändern. Es ist auch nicht möglich, Dropbox als Laufwerksbuchstaben zu erstellen oder auf andere Weise als das \Dropbox-Verzeichnis zu verwenden. --- Simply put, no. This is not what…

Its going to depend upon what you want really.... Essentials is more aimed at Business users and Professionals is home users. So I moved from Professional to Essential as I wanted access to things like Sign and to be able to edit PDF's etc. 

jonathanbckr wrote:there's no way to reach out to support directly. You can do so via www.dropbox.com/support. Or, post on the relevant build thread for your Dropbox client version here.

theflyingburritto wrote:Why can't someone without a subscription that has been shared a folder from someone with sufficient storage space not be able to have access and have it stored locally? Because the service costs money to run and operate. Dropbox needs to cover its costs and more users = more costs. Every up and…

soccerlaurie wrote:Is there a way for me to link my original Dropbox account with my Gmail address? You can create a shared folder between the two accounts BUT you will need to log on to the other account to do this - and assuming its not been deleted. If it has been deleted its unrecoverable. 

If thats the case you will need to install a none beta version locally or you will stay on the 214.3.x branch until it goes stable. Avaviel wrote:It MIGHT be a beta feature. I can't tell, but I've opted out and I'll see if that fixes it next restart. Its also worth adding comments on to the Beta thread to say you dont…

When installing Dropbox just tell it to set up and installed using the 'Online Only' option - then it wont download everything but will create the folder structure for you instead. 

The biggest issue is that it will reinstall it every time there's an auto update - which is about once a week. There are no official ways, you will need to find some sort of registry hack or similar. Sorry. Also, try considering finding and upvoting any similar ones on the Ideas board. 

Avaviel wrote:Is this a new update 'feature' or something? I really have no idea I'm afraid. I am not seeing it on mine but I'm on a Mac and Dropbox are really, really dire at posting change logs... What version of Dropbox are you using? If you mouse over its icon it should tell you. 

What happens if you do a screenshot and Dropbox is closed completely?

That first screenshot makes it look like you've installed Dropbox Capture. Maybe try and see if that is running or you can uninstall :)

Martsssssss wrote:Surely there is an easy way to deactive them? Unfortunately there is no supported way via Dropbox to do this. 

Then it currently just contains the databases and index. It will grow over time, and shrink while not used. Do not delete, however. 

JOJO Nikai wrote:is it safe to delete it? No. That contains all of the files necessary to run Dropbox, identify what shared folders are and contains the index of your directories. You can empty the directory (but you may find you end up loosing file downloads currently in progress and some quick restores etc) but do not…