Mark Super User II

The red icon doesnt replicate online or to other devices. So it only shows on the device having an issue. If you go to the app and click on the icon and then click on your little name/image/letters at top right you can see a menu saying 'Sync Issues'. Have you checked that?

What does Dropbox say when its open if you hover your mouse over the icon on the status bar?

Hi @"Sumski1111" Very unlikely due to the fact that you are only person whos reporting it - this place usually falls apart as soon as there's a service issue. Have you ran a traceroute to see where the issue is?

Send them a shared link? www.dropbox.com/links Or use File Transfers? 

The issue is if the internet isnt perfect or drops out the website just stops uploading. Then you need to start again as it doesn't know what was (or wasn't) uploaded. I'd personally not risk uploading that many via the web as you just dont know what has and hasn't worked. You are much better using the desktop client to do…

https://help.dropbox.com/account-access/lost-email-access

@"yomaocorp" wrote: Its my second ban. I want to stay on dropbox business and we already connect payment but it says it will charge us at 9 November - we need it now, we need to share our files and the other stuff without any limits not at 9 November but now - what should we do? Exit free plan and click to buy business…

@"JaneUser" wrote:DID NOT SAY anywhere that an invitee needs to DOWNLOAD AN APP to qualify for the bonus. Yes it does: https://help.dropbox.com/storage-space/how-much-free-space states: To get started, simply invite your friends to Dropbox from the referrals page. Both you and your friend will receive bonus space if they…

@"JaneUser" wrote:So has anyone ever gotten their bonus? Yes. All 16 of them 🙂 You've not said what the issue is. What is www.dropbox.com/referral_status showing?

@"Carola11" wrote:I ma sorry, but I ma not that tech savi and do not know how to do that. Are there step by step instructions or a video I could watch to help me. I am 68 yrs old and still working in real estate. Now I need my files and I can not open them. Thank you. You need to speak to OneDrive - its their icons, its…

@"Samurai000" wrote: So should I upgrade now? I just want to talk through phone or web mtg before I started upgrade because this is similar situation I ve lost all my data from my old PC... For info you can only get email and chat support after you pay. There is none (rightfully if we are honest) before - because, being…

Do you have an app on your phone to open and edit the files? Dropbox simply gets the file to the phone and shows a preview of it, it doesn't control the editing or resaving of it

@"Carola11" wrote:Hi, it still is not working. You said it is not Dropbox, yet it only affects the PDF files in DropBox. PLease help! It isnt a Dropbox issue. It is a OneDrive issue. That icon is from their software. It means THAT is what is linking to the files, not Dropbox. You have almost certainly got both OneDrive and…

Hi @"Samurai000" Wow the English is very very good, well done! As syncing stopped in April does that mean you ran out of quota? What did https://www.dropbox.com/manage/ show? My guess is 1 of 2 things has happened: * You ran out of quota, at which point all syncing stops. That data then never got to Dropbox because it…

@"nurhidayaty " wrote:Yours and Mark`s presumption does not make sense. If I am not able to find a cancelling subscription button because I`m a basic account - how on earth can I cancel it? Because you have upgraded a different account. Dropbox cannot charge, or in fact any service cannot charge, a product without being…

Hi @"yomaocorp" Until you are actually a paid user of Dropbox Business the bandwidth limits and support options are set at the lower plan of Basic. Therefore even starting a new trial will do exactly the same thing. This is detailed at https://help.dropbox.com/share/banned-links. You need to pay to use the services fully.…

Just to echo what @"Jay" said, when Dropbox deletes an unused account it doesn't delete anything locally on the device. So you shouldn't need to use anything to get the files back - they will all be on the \Dropbox folder itself as long as they have sync'd and are set to local 

@"nurhidayaty " wrote:I just found out that I am basic the whole time. Why the hell I am being charged for the past bloody 3 years! Basic means FREE! That means you have upgraded a different account then. Which means its almost certain you have started a trial and not cancelled it. As I said they cannot charge you without…

PayPal can only pay the service if you give it the credentials to do so. More than likely you forgot to cancel a trial. If you DIDNT do that then its PayPal you need to talk to as your account has been compromised, however, waiting 3 years is a really really long time! www.dropbox.com/support is who you need to talk to…

It really isnt made clear is it @"Stefan87" ? Pleased its sorted though!

If you didnt give Dropbox Sign (https://sign.dropbox.com/) your details you need to contact your bank. If you DID then its legit. Note you wont find it on this site you need to go direct to Dropbox Sign: https://sign.dropbox.com/

Can I just add to voice of people annoyed by this? Its a feature I use a lot and the lack of communication is shocking.... but sadly what I've come to expect @"DBX_Pedro". 

How long ago is it since you logged in @"DIABLO25"? If its over 12 months I'm afraid the files are not recoverable after being removed for inactivity. 

That was a feature Dropbox trialled and removed 😞 Its one I'd love but as it was removed I cannot see coming back 

@"Hugo42" wrote:Can the client company set up one Dropbox Plus account called say, access@clientcompany.com and all their team use that single email to gain access to the photo library ? No. Sharing of accounts would be against the T&C's and could cause the accounts to be removed with all data permanently lost. However, if…

You need to contact support via www.dropbox.com/support while not logged in, even here. So use something like an incognito window. 

Quickest and easiest way then would be to just copy and paste all files to another location before the share is closed 🙂

You should be able to just reinstall Dropbox from the App Store and log in with your username etc. and everything, as long as it uploaded, should be there. 

Does it give any errors etc.?

Pleased its sorted - just to clarify that they have the files on their online Dropbox account not their phone 🙂