Mark Super User II

Hi @"yoporla" Yes. If that file appears on www.dropbox.com/home it is in your account and so uses your space. 

Dropbox removes accounts after 1 year of inactivity. My guess is that your account was deleted for this reason (you do get emails warning you it will happen) and when you logged in today you've actually created a new account instead of logging in. The change in quota, lack of Event History and lack of files all points to…

Is it showing any events before today? Is your account showing any files at all? Have you logged in in the past year?

What is www.dropbox.com/events showing?

If its a shared folder (i.e. one that they have read/write access to) then yes, they can see everybody else in that share. There is no way around that I'm afraid. If its a read only shared link then no, that information isnt stored as you dont need an account to view it

Unsure on legal action etc. but I do know that this is stated in the T&Cs - you need to have an active email account to use the system. If you dont then you cannot guarantee access. There public statement on this is at…

My guess @"Alinemac" is that you are on a Mac and the file has either been moved to, copied to, or saved to Dropbox which has then uploaded the temp 'holder' file that Dropbox creates (at 0bytes). Time hasnt then been allowed to upload the full file once the copy/move etc. has finished. The only way to retrieve the file…

@"Candacejack" I'm afraid Dropbox have publicly said that without access to the email address the account is unrecoverable. Thats probably why the tickets are being closed without reply - because they are sending the reply to the other email address. There is no way to verify who you are without your email. 

The website generates previews of files only, so, if you are sharing a link they can only see the first 15 mins for free users or 60 for paid. To view the rest they need to download it.

Without access to it there is no way of getting in to the email 😞 Would they possibly send you the password reset if you requested it?

They used to have a web page which would do it for you.... seems thats down 😞

No. Without access to the email you cannot usually do very much to an account. You can certainly not change or reset passwords etc. What I would say is to download everything as a matter of urgency is download everything from the account safely NOW. If you are accidentally logged out for any reason then the account is not…

No, there isnt I'm afraid. Basically you told Dropbox, and agreed to it when setting it up, that the only person who could access that account and that data was somebody who had the password and either the verification codes or recovery passwords. If they do not have that you told them to lock access - you cannot now get…

Hi @"jen2fe" You are nearly out of space - you only have 74mb of space left based upon the data you posted below. Shared folders use up the quota of every person within the share UNLESS you are a licensed team member of a Business plan. So, your colleagues either have more space, a paid plan or are part of a paid team. 

It is a really really bad idea to sync Dropbox to an external drive - the risk of data loss is HUGE. The only way to do this is to move the whole Dropbox directory to the external drive. But that then means if it disconnects at any time or is slow to re-connect on boot up Dropbox can see this as a total wipe of all data.…

Dropbox ignores commands based upon HTML tags (in fact I'm quite shocked its rendering the page at all, I thought that had been disabled). There isnt a way round this that I know of 

@"Pham" Hi The only way to disable it without getting the code is to use the emergency recovery codes you were given when you set up the 2FA

What does it show at www.dropbox.com/account and www.dropbox.com/home ? You also need to change the mindset around volume of file and size. It doesnt matter how many files you have in Dropbox its how big they are that is the issue. 

It'll stop payments now but you'll keep benefits of it until the time of renewal. So you'll stay upgraded till Jan

www.dropbox.com/downgrade 🙂

I'm afraid as ridiculous as it sounds there isnt a way of doing this. 

Nice to see that nearly 9 months after we started asking there is still no actual release or candidate notes on this. Dropbox just doesnt care about users does it @"clientreleases" ?

@"cchriste" have a look at https://www.dropbox.com/share/links 

The fact you've been sent it second hand confirms its user error (on the other parts side) because it is not possible to share edit access via sharing links. Edit access is only possible to people whos accounts have been given specific access to the folder. It isnt possible to just share the link to others. 

Hi The issue is that the person who has sent you the link has not sent it as a shared folder - they've sent you a read only link. You cannot upload to that. They need to send you a share. 

As the shared folder is in your account it uses your quota. Therefore you need enough space to be able to put it in your account. Your account does not benefit in any way from the other users upgrade. 

@"moebius" The opt out option would be to not use the service. As a Dropbox employee has said no information is stored etc. so its outside of GDPR. If you are unhappy, however, the only way to not be involved is not use the service. Certain levels of business users can request where data is stored, but, personal users…

Dropbox uploads identical photos BUT it displays previews on the website, so, if you are using that make sure you download the actual file and not the preview. 

Yes, thats supposed to happen. So as long as you have unlinked then you can delete away without any repercussion to the website apps 🙂

@"GHOSTHUNTERINVIRGINA" Simply put you havent deleted enough. If you delete 2gb of files but are 3gb of files over quota you are still 1gb over quota and as such... it is still full. Dont think about volume of files think about size of files.