Lusil Dropbox Community Moderator

At this point, due to account-specific information that would be needed to have a better look into it, I'd say to continue via ticket. Would it be alright if I reached out to you via email?

If the events page didn't show any record of the photos, it's very likely that the photos never made it to our servers. I just want to check with you as well if you remember seeing the photos online through the website at any point in time? Were they in a shared folder by any chance?

Hey @"MissMC", thanks for checking in. I moved your post here, where other users have also described this issue. Have a look around at what is mentioned, and let me know if you'd like to further investigate this with us. Also, @"Deacon Art", I'd be happy to send you a ticket if you haven't gotten in touch with our Support…

No worries, @"Stephen_NY"! I've sent you one, so when you have the chance, just check your inbox and we'll take it from there. 

Hey @"Iaincars" and @"Stephen_NY", thanks for keeping us in the loop and for the additional information. Generally, for our team to have a better look into this and make sure that we investigate this accordingly for you, the best course of action is to continue via a ticket. If you would like to do this, we're more than…

Could it be that the photos were uploaded to a different account? Since each Dropbox account is connected to a unique email address, check which one you're currently signed in to from the General tab. 

Hi there @"Remolinen", let's see what we can do here. Could you check your events page to see if there's any relevant information about these photos? Also, if you remember the file names that you're looking for, try searching for them online. Give that a try and let me know how it goes, thanks!

Just to have a better visual of it, could you send me a screenshot showing your notification settings in your desktop app and your system preferences? If you have any trouble attaching an image in your next reply, just send it to me as a shared link, instead. 

Hey @"Gyanendra", I moved your post here, to the Develop and API section, where like-minded users might be able to offer some suggestions. In the meantime, if you have any other questions, just give us another shout. Cheers!

Hi @"Bobby78", thanks for joining us here. I just wanted to mention that you can have a look at this thread, where other users have also expressed an interest in being able to upload photos from other locations automatically. In the meantime, if you have any other thoughts or questions, don't hesitate to give us another…

Hello @"Pih", thanks for checking in and sorry to hear your frustration about this. Since you mention that you've turned off the option to receive notifications, could you let me know what the current notification you get is about? Looking forward to hearing back from you!

Hi everyone, thanks for keeping us in the loop and for all your reports on this. If you haven't already, please have a look at Daphne's post, here. In any case, you can always contact our Support team to have a more in-depth look, since they're able to better assist you using the internal tools that they have. Once you do…

Take as long as you need. Thanks! Edit: Glad to hear that! If anything else comes up in the future, just give us another shout. I hope you have a wonderful weekend ahead!

Thanks for letting me know, @"cmacminn". Could you check our Support page to see if you can submit a ticket to our team regarding this? If you are able to, let me know the ID (eg. #1234567) so that I can pass your comments along. 

Does this happen on other browsers as well? What about through an incognito window?

If you connect a personal and a work account together, you won't be able to link either of them to another one. For this reason, you'll have to choose which ones you want to connect and which ones you want to have locally on either device. I understand that this may not be the ideal reply, but let me know if you have any…

I'm glad to hear that this has been resolved for you as well, @"NuggetMagic"! If something comes up in the future, you know where to find us. Thanks for keeping us in the loop, and I hope you have a lovely day ahead!

Hey @"NuggetMagic", @"Righ" is referring to defaulting the app to opening in their Finder. You can do this by going to the General tab in your desktop app's Preferences (as shown in their screenshot). You'll find this after clicking on the Dropbox icon, selecting your avatar that's on the top right of the menu, and…

Have you tried rebooting your computer by any chance? Also, make sure that you don't have any pending updates on your OS. 

Hey everyone, we don't have any update on this just yet, but we will let you know as soon as we do. In the meantime, I've removed the post that was marked as a solution and leave this thread open. If you have any other questions, just give us another nudge. Thanks!

Hey there @"cmacminn", thanks for reaching out. I moved your post here, where other users have been reporting the same issue and to keep troubleshooting consistent. Could you just confirm for me if you get the same issue when you export to your internal storage? Are you also running the latest version of the Dropbox mobile…

Hey @"bdottolo", thanks for joining us on this discussion. Did you also try another browser and clearing your cache? Maybe that will do the trick. Give us a nudge with any updates. Cheers!

I'm sorry to hear about the ticket, but thank you for keeping me in the loop! If the issue happens again or if you have any other questions, don't hesitate to give me another nudge. In the meantime, I hope you have a lovely day ahead!

Hi @"10patter", we'd be happy to help. Are you having trouble scrolling through your files and selecting one of them to download? Any more information and screenshots you could send along would be really helpful. Thanks!

Hey @"bdsspw", thanks for nudging us on this thread. Are you also having this issue? Have you tried any of the troubleshooting steps that have been proposed throughout this discussion? Any additional information you can let me know would be super helpful. Cheers!

The first thought that comes to mind is to check the type of files that are in that folder, and see if the third party app that they are associated with is running. 

Hey @"gobenavides", did you also check how much space you have left in your Dropbox account? Also, a screenshot of the error message would be super helpful. 

Happy to help, @"SemantixSound"! If anything else comes up in the future, you know where to find us. In the meantime, I hope you have a wonderful day ahead!

Hey @"SemantixSound", thanks for reaching out to us. We do have this thread, where other users have expressed an interest in having a repeat button in the mobile app. Would that be something that interests you, or are you referring to the website? Let us know and we'll take it from there, cheers!

Thanks for letting me know that the issue's resolved for you, @"Righ"! @"ElSid1" and @"NuggetMagic", could you let me know if you can see and reply to my message from your inbox?