Lusil Dropbox Community Moderator

Hi @"zevjk1", let's see what we can do here. Out of curiosity, does the Dropbox folder come up as an option under File Locations when you go to the Preference menu in Microsoft Word? Also, are you running the latest version of the desktop app? You can check this by hovering of the Dropbox icon on your menu bar. Let me know…

Hey @"Benjo1216", thanks for dropping by! Although there isn't currently an option to set when a file or folder becomes local again, you can suggest it, here. There, like-minded users can comment and upvote your idea. I hope this helps, but let me know if you have any other questions in the meantime. 

Hi @"Trillman88", let's see what we can find. You mention that you click on the three dots to open the file. Does the file not preview when you click on it directly? A screenshot of the error message would also be very helpful. Thanks!

Hey @"stuyguy", thanks for dropping by. Currently, you can connect one personal account to a work account, but not more than that. Linking two accounts also won't affect your files. Out of curiosity, would you like to be able to connect all your accounts, so that you can access them from the website or your desktop app?…

No worries, @"raphaelp". That's what we're here for after all. If anything else comes up in the future, don't hesitate to give us another nudge. In the meantime, I hope you have a lovely day ahead!

If you only need to view the content, you can ask the owner to send you a shared link to it, instead. As for the folder, do you see it in your Share tab with the option to add it by any chance? 

Thanks for your swift replies, @"ElSid1" and @"NuggetMagic". I've sent you each a ticket, so check your inbox for my latest message whenever you get the chance. Looking forward to hearing back from you!

Hi again everyone, thanks for your additional reports. I just wanted to mention that, as mentioned previously, our team is aware and are looking into this. However, if you haven't already, you can submit a ticket to our team from this link, to have a more in depth look into it? If you have any trouble creating a ticket,…

Hey peeps, thanks for your additional reports on this. If you haven't already, could you submit a ticket to our team from this link, so that they can look into this with you? Once you do, let us know the ID (eg. #1234567), so that we can pass your comments along. If you have any trouble creating a ticket, just give us…

Thanks for letting me know, @"Righ". I tested this out from my end, and I'm able to share content using the desktop app. Could you check if the issue persists for you as well? If it is, let me know the desktop app's version by hovering over the Dropbox icon that's next to your computer's clock. 

Hi there @"sanandan sudhir", thanks for joining us on this discussion. Could it be that there's a third party app on your computer that's interacting with the Dropbox desktop app? You can check this by having a look through your Task Manager. Let me know what you find, and we'll go from there. 

You should be able to find the relevant steps by looking it up on the web, but give me a shout if you have any trouble along the way. Thanks!

Hey everyone, thanks for nudging me back and sorry to hear that you're all having trouble with this. Could you let me know if you're able to share the folder or file using the website? Also, is this issue happening only with a specific email or domain? 

Hi @"raphaelp", thanks for reaching out to us. I understand that you can't access the shared folder, but could you clarify if you're able to find it in your Files tab, or if it's in your Share tab with the option to be added? Looking forward to hearing back from you!

Hi there @"MarthinGrobler", let's see what we can find. Are you using the desktop app or the website to share the file? Could you send me a screenshot of the error message? Looking forward to hearing back from you!

Hey @"mrr17", I had a quick look around the web, where I found that .lib files contain static libraries that can be used as import libraries for .dll files, and .crs files are typically a type of binary file used by certain software. Since, from the version history, the files were added from a computer, the cause could be…

Hey @"yvettescott", are you able to open the file in the relevant third party app to edit the fields in question? If you can't do it directly from the website, are you able to download it and then open it? 

Thanks for nudging me back and I'm sorry to hear about your frustration, everyone. You can check out this thread, where a user suggests for the message to be suppressed or removed. There, you can also upvote it and comment alongside others who share the same interest. I understand this isn't much, but I hope it helps to…

Hey there @"TitanxD", let's see what we can do. Since you've uninstalled the desktop app, have you tried restoring the default folder path via the Windows properties? Let me know how it goes, thanks!

Hey everyone, thanks for all your reports. This security feature started becoming available with the updates to the desktop app near the end of September, which is why you all are noticing it now. We do appreciate the time you've taken to share your feedback with us and, if you have any other thoughts on, just give us…

Hey @"Maemae76", have you tried doing this from another browser or an incognito window? If you have, maybe clearing the cache will do the trick instead. 

Hey @"Maemae76", have you tried doing this from another browser or an incognito window? If you have, maybe clearing the cache will do the trick instead. 

Hey @"dodomolinari", thanks for reaching out to us. You're right, when you create such a link, it's looking for a specific location on your hard drive. So when you open it from another computer and the path is different, the workbook isn't able to run accordingly. You can find some additional information on this given by…

That's great to hear, @"meijiman"! Thanks for keeping me in the loop. If anything else comes up in the future, just give us another nudge. I hope you have a lovely week ahead of you!

Thanks for showing your interest, we'll make sure to let you know as soon as there's any updates on computer backup being available for Business teams.

Hey @"mattjhar", thanks for nudging us on this thread. You're right, computer backup is currently available to Basic, Plus, Family, and Professional plans. Thank you for showing your interest though, and for taking the time to share your feedback with us. If you have any other questions for us, don't hesitate to get back…

Do you by any chance have any pending updates on your computer or the Dropbox desktop app? Just for troubleshooting purposes, could you create a test file and try saving any changes to it while the desktop app isn't running? 

That's great to hear, @"Ajwa1"! If anything else comes up, you know where to find us. In the meantime, I hope you have an enjoyable weekend!

Hey @"MandiEvilSpice", thanks for nudging us on this thread and for letting us know what did the trick for you! If anything else comes up in the future, just give us another shout. In the meantime, I hope you have a lovely rest of your week!

Hey @"meijiman", let's see what we can do here. Does anything come up when you hover over it? Any error messages? If you could send me a screenshot of it, that would be super helpful. Looking forward to hearing back from you!