Lusil Dropbox Community Moderator

Since full-text search is available to paid subscription, could you check yours by going to the Plan tab online?

Ah I see, in this case, I've moved your post to the API section, where your post will have more relevant assistance for better troubleshooting. In the meantime, if there's anything else we can help with, just give us another shout. Cheers!

Hey @"bellomsean", thanks for checking in with us. Just to make sure, are you looking for a way to see all file sizes specifically in MB or are you trying to calculate file/folder sizes? Also, are you asking in regards to the website, the desktop app, or the mobile app? Looking forward to hearing back from you!

Could you try fixing hardlinks or permissions by following these steps? If that doesn't do the trick and if you haven't already, could you try clearing the cache as well?

Just for troubleshooting purposes, could you temporarily close them and see if there's any change in behavior, @"bropdox"? No worries, @"lesliepratch", take your time, and let us know of any updates. Thanks again!

Do you have any other cloud/storage/backup third party app running on your computer by any chance?

You don't have to sign out, just make sure that it's not running. You can find the relevant steps in Daphne's post a little bit above.

Anytime, @"SevBox"! 

Hey @"bropdox", if a temp file appears, it sounds like something else is interacting with the file, which could point to a third party app. Could you try closing any software that could be doing this, like an antivirus or a security app? Also, @"lesliepratch", thanks for joining us here. Could you also check if this issue…

Hi @"joyce lee", thanks for nudging us here. Just to make sure that we're on the same page, are you searching for content that is mentioned in a Paper doc, or are you looking up its title? Also, assuming that you are doing this through the website, do you get the same results regardless of which browser you use?

Hey @"SevBox", thanks for checking in with us. I moved your post here, where another user asked something similar. Have a look at what I mention and let me know if you have any other questions. Cheers!

Hey there @"Noah Spurrier", thanks for posting your question here! Generally, you won't lose your referrals if you upgrade or downgrade your subscription. They'll be worth 500 MB if you are on a Basic account, in relation to the 1 GB space they are worth if you are on a paid subscription. Once you downgrade, could you go…

Hey @"alvileomatthew", I moved your post here where other users have expressed the same issue. Have a look at what is mentioned and let us know if you have any other questions. Thanks!

Hi @"PlanOmatic", thanks for joining us on this thread. Are you having trouble looking up items when you use the website, the desktop app, or the mobile app? If you've already submitted a ticket to our team, please let me know its ID (eg. #1234567) so that I can at least pass your comments along.

We don't have any further updates to share with you all at this point in time but, rest assured, we will get back to you as soon as we have any news. Don't hesitate to give us another nudge if you have any other questions in the meantime. Thank you all again for your patience and cooperation.

Hey everyone, thanks for all your questions on this. We're not expecting any impact on the deprecation of Flash Player as Dropbox isn't using it. I hope this helps puts your minds at ease, but if anything else comes up, just give us a shout. Cheers!

Hi there @"kyoto", thanks for posting your questions here. I moved your post to this thread, where other users have asked this. Have a look around at what is mentioned and let us know if you have any issues along the way.

If the user has a purple folder, it means that they are now part of the team. Upon accepting the invitation to the team, they chose to merge their own account to it. The purple folder holds all their personal files and folders, nothing that belongs to the team. They can still share their files and folders normally, by…

Hi @"avengerzx99", thanks for posting your question here. We'll have to take a better look into this together, so I've sent you a ticket. Whenever you have the chance to check for my latest message, please look through your inbox and don't hesitate to get back to me. Cheers!

Hi there @"Co-laboration", thanks for posting your questions here. Let's get right to them! If the user is asked to merge their account with the team, that means you've invited them to join the team itself. Since only team members can access top level team folders, you'll have to create sub-folders and share those with…

No worries, @"mmhull". I was able to find the ticket and have made sure to pass your comments along. As soon as they have more info on the matter, they'll get back to you via email. In the meantime, I hope you have a lovely rest of your week!

Hey @"mmhull", since you mentioned that you've contacted our Support team, could you let us know the ticket ID (eg. #1234567) associated with the interaction? In the meantime, could you send us a screenshot of what you see when you hover over the Dropbox icon that's next to your computer's clock?

Are you able to reply to the ticket from your email's inbox at all?

Hey @"jpinson", could you try another browser? If that doesn't do the trick, could you check your email's inbox?

Hey @"mkleyner", thanks for joining us on this thread. Could you try downloading the file from another browser or an incognito window? Maybe that will do the trick.

Hey @"fajebru", thanks for reaching out. Although you can currently manually pause sync, you can post this as a feature that you'd like to see being implemented in the future, here. There, other users can comment and upvote your idea! In the meantime, I've moved your post to the Developer & API section, where someone might…

Hey @"Rachel L." - thanks for keeping us in the loop and for all the troubleshooting you've done so far on this. At this point, I'd recommend having a more in-depth look into this issue with our team. Could you have a look at your Support options from this page? If you can submit a ticket, please do so and let us know its…

Hey @"MichelleMS", thanks for nudging us on this thread. I just saw your other post from here, and it looks like you were able to resume syncing, is that right?

Hmm, could you temporarily close any third party security apps and antivirus to see if that changes anything? Could you also make sure that you have configured your firewall to work with Dropbox?

Hi @"Skywriter6", thanks for nudging us on this thread. Are you referring to the local Dropbox folder on your computer, or a folder that you're seeing through the website?