Lusil Dropbox Community Moderator

Do any of your folders in your desktop app show a blue syncing icon with white spinning arrows on them? If you do, then follow the path and see if you're able to find the files in question.

Hey @"henrycorps", thanks for joining us on this thread. If you've made sure that you're running the latest version of the desktop app (111.4.472) by hovering over the Dropbox icon that's next to your computer's clock, could you try these steps?

Hey peeps, did you also try reinstalling Microsoft Excel by any chance?

Hi @"alainfromepsom", you've come to the right place. I moved your post here, where other users have expressed a similar concern. However, to have a look into this a bit more in-depth with you, I've sent you a ticket. Whenever you get the chance, have a look at your inbox for my message. Thanks!

Hi @"Jordanwj", thanks for nudging us on this thread. Since you've tried what we've suggested so far, I've sent you a ticket so that we can look into this with you. When you have the chance, check your inbox and we'll go from there. 

Hey @"BigAl99", thanks for joining us here. Have you made sure that you have the latest version of your browsers? If you have, could you check Jay's post above for some additional troubleshooting?

In that case, we'll have to take a better look into this together via ticket. I've sent you one to the email address connected to your Community profile, so when you have the chance, check your inbox and we'll go from there. Cheers!

Hey @"jpinson", thanks for checking in with us. If you haven't already, could you have a look at this article, which mentions a few ways to tackle an overall computer slow-down? Check it out and let me know if it helps. Cheers!

Hi @"walpole00", thanks for reaching out to us. I moved your post here, where other users have also had a similar issue. Since you've already tried restoring your files to a previous version though - great work by the way! - could you let me know the exact error message you get? If you could send me a screenshot, that…

Generally, each Dropbox account is associated with a unique email address, so it sounds like you had two separate accounts. However, since you mention that your Documents and Desktop files were copied across, it seems like you have computer backup enabled. If so, follow the instructions mentioned in this article to turning…

Hey @"wuggy", thanks for joining us on this thread. Did you manually move these files to your Dropbox folder, or were they automatically added? If they were automatically added from your computer, could they be files that were in your Documents/Downloads/Desktop folders?

Thanks for the additional screenshot, @"Mirage075". Could you have a look at this page to see your options for contacting out Support team?

Hi there @"Wade IV", thanks for dropping by. Since the Dropbox folder is just like any other folder on your computer, there isn't a way to track files that have been copied outside of it. However, have a look at network control in case it's something that interests you. Check it out, and let me know if you have any other…

Hey @"Mirage075", if you're moving files through the web and it's taking a long time to complete, could you check if you get the same experience if you do this from another browser? Also, have a look at this article which mentions a few ways to tackle high CPU/RAM usage. 

Glad to hear that you were able to get to the bottom of this, @"CLX28"! If anything else comes up in the future, just give us another shout. In the meantime, I hope you have a lovely rest of your week!

Hey @"rfugatti", thanks for joining us on this thread. Are you having this issue on other browsers as well? If you haven't already, try an incognito/private browser and see if you still experience the same behavior.

Hey @"CLX28", you've come to the right place! Let's see what we can do. Could you have a look at your Security tab first, to see if the computer you tried removing your Dropbox folder from is still listed there? Also, does the folder that come up on the sidebar look like a regular folder? If you could send me a screenshot…

Hey @"zahanmfb", thanks for reaching out. I moved your post to this thread to keep relevant troubleshooting about this under one discussion, so as to better track your feedback. Thanks for taking the time to share this with us, and if you have anything else in mind, don't hesitate to get back to us. 

Hey @"ianh1", thanks for joining us on this discussion. If you want to make all your local files online-only, try right-clicking on the Dropbox folder itself, and then selecting the relevant Smart Sync option. Give that a try and let me know if it does the trick for you. 

Hi @"Holly9525", thanks for checking in. Generally, since shared folders take up space in every member's account, the user needs to make sure that they have enough storage to add it. Do you want them to be able to edit the contents of the folder, or do you simply want them to access and download it? Let me know whenever…

I see, thanks for clarifying that for me. I was able to find the ticket and can see that the member of my team who reviewed this for you did reply back. Due to account-specific information that may be needed on this, I'd recommend continuing troubleshooting via that ticket. I've made sure to forward your comments from…

Hello @"IH8Computers", thanks for dropping by. You're right, the Dropbox app isn't designed to run on Windows Server OSes. However, since you mention that you're running it in different user profiles, could you clarify if any of those users are signing out of their accounts when they stop using it? Could you also let me…

Hey @"onimesh", thanks for joining us on this thread. Were you signed in and did you have recent activity on the accounts that you're referring to? Any additional information you could send our way would be super helpful. Cheers!

Glad to hear that, @"WBHK"! If anything else comes up in the future, just give us another shout. In the meantime, I hope you have a wonderful rest of your week!

Hey there @"Itai M." - thanks for reaching out to us. Have you connected the app you created on Dropbox to any other service already? Looking forward to hearing back from you! EDIT: Had a second look into this, moved your post to the API section as your query will most likely be answered from like-minded users from here. 

Hey @"sherry007", thanks for dropping by. I moved your post to this thread, where Jay proposes some ways to tackle this issue. Check out what they mention, and give us another nudge if you have any trouble or questions along the way. Cheers!

Hey there @"Pindarodge", let's see what we can find. I could only recreate the same options that you see when selecting a shared folder. Could you let me know if you're trying to choose a shared folder to be ignored? Looking forward to hearing back from you!

Hey @"WBHK", thanks for dropping by. Since you don't want to download them locally to your main drive, have you tried changing your browser's default download location? Give that a shot, and let me know how it goes. Cheers!

Hi @"Carolivessinging", thanks for joining us here! Although we don't have such an option right now, you can have a look at the thread I mention in my first post in case that echoes your request. Check it out, and let me know if it helps. Cheers!

No worries, @"Pih"! I've sent you one, so when you have the chance, just check your inbox. Looking forward to hearing back from you!