Lusil Dropbox Community Moderator

Hey @"CynthiaWaka", just to make sure that we cover all initial troubleshooting, could you make sure that the app is connected from your Connected apps tab online?

Out of curiosity, is there another OS profile that you could check this out on?

Are you running the latest versions of the mobile app and the desktop app? Also, could you make sure that there there are no pending updates on your devices?

Does this only happen with text files or have you noticed it with other file types as well? Could you also confirm if you're running the latest stable version of the desktop app? You can do that by hovering over the Dropbox icon on your system tray.

Hey there @"BY4", thanks for posting your question here. Generally, when someone opens a shared link who wasn't specifically invited to the file, or doesn't have a Dropbox account, no details will be displayed. Even if you have a Dropbox Business account, if they weren't invited to the file or if they are not part of the…

Hello @"David S.178", let's see what we can find on this together. Have you tried pausing the desktop app when you edit these files, and resume once you save changes and close the third party apps? Let me know what happens and we'll go from there. Cheers!

Hello @"Mmmooo", I'd be more than happy to help look into this with you. Could you just let me know if you're searching for files through the website, the desktop app, or the mobile app? Give me a nudge whenever you have the chance to check this out, cheers!

Hi there @"Kyla59", thanks for nudging us on this thread. Although there's no direct way to locate and delete duplicates, you can have a look at this thread. There, you can upvote the idea and comment alongside other users who have expressed an interest on such a feature being implemented in the future. In the meantime,…

Hey @"ForsthausWire", thanks for joining us on this thread. Have you by any chance reached out to our Support team from this page, to investigate this matter a bit more in depth?

Could there be a third party app, a security software, or antivirus affecting this? Also, could you double-check if there are any remaining OS updates?

Hello @"john1911", let's see what we can do here. Have you tried fixing hardlinks and permissions by following these steps? Give it a shot and let me know how it goes, thanks!

Hi there @ , thanks for checking in with us and for your feedback! Although there isn't currently a way to turn these promotional notifications off, I was able to find this thread, where users have expressed their interest in something similar. If this doesn't cover it, you can always start a new thread by posting your…

Hey @"ChrisC_" - thanks for nudging us on this thread. In general, the desktop app tries to make sure that file/folder permissions for items in your Dropbox folder are consistent throughout your account. For this reason, pausing the desktop app while you work on a file that has temporary files associated with it and…

Hi there @"sudhirmenon" and @"Baci92", thanks for checking in with us. I moved your posts here, where other users have expressed a similar issue. Have a look at what is mentioned, and let us know if you have any questions or trouble along the way. Cheers!

Hi @"rafik_jabbour" and @"danemayer", thanks for reaching out to us about this. Could you give these steps a try in case they do the trick? Give them a shot and let me know of any updates, cheers!

Thanks for nudging us on this thread, @"Kleutput", and for sharing your thoughts with us. I just wanted to mention that you can have a look at this thread, where other users have expressed their interest in having more control over these notifications. I hope this helps to some extent, but let us know if you have any other…

Hi there @"Jens_sap", let's see what we can find. Could you check how many files you have syncing in your Dropbox folder? Also, have you noticed the activity increase when other third party apps are running as well, like any security software or antivirus? Give me a shout whenever you have a moment to check this out,…

Hi there @"dawncoachesyou", let's see what we can do here. Have you tried opening the file from another browser or an incognito window? If you have and the error message persists, could you send me a screenshot of it? Give me a shout whenever you have any updates on this, thanks!

Hello @"LordRugby", let's see what we can do here. Could there be a VPN, firewall, security app, or antivirus restricting traffic to any of our official domains? Also, make sure that you don't have any third party browser extensions or plugins that could be affecting this. Have a look and let me know of any updates, thanks!

Ciao @"rmessina", grazie per aver postato la tua domanda qui. Potresti prima controllare cosa viene fuori quando passi con il mouse sull'icona di Dropbox che si trova sulla barra dei menu (accanto all'orologio del tuo computer)? Fammi sapere e lo prenderemo da lì, ciao! PS. Ho incluso una versione tradotta del mio post,…

Hey @"bbbaaarrr", thanks for joining this discussion. Since you've already tried changing the bandwidth settings on your desktop app, could you also see how many items you have in your Dropbox folder? 

Although I don't have a specific time frame I can offer, rest assured, the team is actively working on it. I understand how important this is for you all and thank for you reaching out to us about this.

The best course of action to make sure that we investigate this accordingly would be via a ticket. I've sent you one, so when you have the chance, just check your inbox and we'll take it from there. Looking forward to hearing back from you!

Hi there @"dmt747400", thanks for reaching out. I moved your post to this thread, where other users have had a similar issue with this. Whenever you have a moment, check out what is suggested here, and let us know if you have any other questions. Cheers!

Hi there @"salonso12", thanks for checking in with us. I moved your post here, where other users in the past have come across this error message. Could you have a look at what is suggested throughout this thread, and let me know how it goes? Cheers!

Hey @"evallance", thanks for reaching out to us. I moved your post here, where other users have had a similar issue. Have a look at what is mentioned and let us know if you have any other questions. Cheers!

Hi @Daneshia94, thanks for reaching out to us. I moved your post to this thread, where other users have had this question. Whenever you have a moment, have a look at what is mentioned and let me know if you have any trouble along the way. Cheers!

Glad to hear that you're not having trouble with this anymore, @"lesliepratch"! Also, @"bropdox", sorry to hear that the issue's returned. You can try fixing permissions first and, if that doesn't do the trick, try fixing hardlinks. If they don't help improve the behavior, could you clarify if you have any pending OS…

Glad to have helped, @"bropdox"! If anything else comes up, just give us another shout. In the meantime, I hope you have a lovely week ahead.

Just to make sure that we cover as much ground as possible, do you see Dropbox Paper in the drop-down menu when you sign in on the web and click on Create? Also, if you'd like to have a better look into this matter, I'm more than happy to send you a ticket.