Lusil Dropbox Community Moderator

Hi @"Chiraggada", please bear in mind that, as mentioned in my previous post, Dropbox doesn’t edit or alter your files in such a way. Having said that, could you please check the following:* Do the photos have that text when you upload them and when you preview them through the website or any other connected device? * Are…

Hey peeps! Thanks for checking back in here and glad to hear that the issue seems to be resolved for you. If the behavior persists for you though, don’t hesitate to give me a nudge and I’ll make sure to get back to you as soon as possible. Thank you! :grin:

Hey @"jberger1990", sorry to hear that you’re experiencing a similar behavior. I’ve contacted you directly to the email address connected to your Community account so that we can further investigate. Please check your inbox and we’ll take it from there. Thank you!

Hey @"sb10" and @"Arky-Ark", thanks for checking in with us here! I’ve made sure to follow up with a ticket to your respective email addresses connected to your Community profiles, so please don’t hesitate to reply to my latest message that you find in your inbox. Looking forward to hearing back from you. Thanks again! 

Hey @"GrandDuc", thanks for the further info on this, . I’ve made sure to pass your additional comments to the specialized member of my team reviewing this matter for you and and can see that they’ve replied to you via email. At your earlier convenience, please have a look at their most recent reply and don’t hesitate to…

Hi there @"gmurad", thanks for raising this with us and sorry to hear that you’re also having the same issue. I’ve sent you an email at the email address that your Dropbox account is connected to. Please check your inbox for my latest message so that we can have a more in-depth look on this. Thanks in advance for your…

Hey there @"Data-SoilOptix", sorry to hear that you’re also experiencing this. I’ve also sent you a ticket to the email address that’s connected to your profile on Community, so when you have the chance, please check your inbox for my message and we’ll take it from there. Cheers!

Thanks for the additional info, @"GrandDuc". I’m afraid I’m only able to contact the email address connected to the Community profile here for security and privacy purposes. Nonetheless, you could always submit a ticket from your end directly to our Support team and then let me know the seven digit number ID associated…

Thanks for your swift reply and for the screenshot, @"GrandDuc". I’ve sent you a ticket to the email address associated with your Community profile so as to further investigate. Please check your inbox for my latest message. Looking forward to hearing back from you!

Hi there @"GrandDuc", sorry to hear that. Hmm. :thinking: Initially, could you please confirm for me if you’ve tried switching browsers or using incognito? Could you also try navigating directly to another tab on the website such as your Files tab? Any additional info and screenshots (without personal info) of the behavior…

Hi there @"Bernd B.1", If you have an Android device and you want to run the mobile app, as you correctly point out, a 4.4 (KitKat) OS or later is required. You can find out what OS you’re currently using here. Having said that, could you please reboot your device and, if the behavior persists, try to download the mobile…

Hey there @"metric", If you want to remove content from your Dropbox folder but not from your account or other connected devices, you can selectively sync it. You can find more info on this here. Hope this helped!

Hi @"virtue", in general, this error message seems to be a generic error message related to a third party app. For this reason, I’d recommend attempting to opening the link with a mobile browser and, if you’re still having issues, you can always contact our Support team for a more in-depth look on the matter using our…

Hi there @"xevolutionBR", In general, the desktop app uses GPU processes to function accordingly. However, before moving this discussion to email, could you please elaborate on the behavior you’re experiencing a bit? For example:* Is the desktop app running slowly or slowing down processes for you? * Are you seeing any…

Hey @"kinahan", sorry to hear that. Have you by any chance tried clearing the cache or rebooting your device? Maybe one of those will do the trick. If not, could you please send me a screenshot (without any personal info) of the error message that you see? Thanks in advance!

Hey there @"Darwin63", In general, if you find that you have file names that include one of these characters, the most common solution is to rename the original file without these characters. However, could you please elaborate a bit on this? Did you find that you have file names that appear in the bad files check? Or are…

Thanks for keeping me in the loop, @"rbirmann", and glad to hear that you were able to resolve your concern in the end. If you have any other questions in the future, just give us a nudge and have a great day ahead!

Hi there @"Aurelioaustria", Initially, please note that when you turn the camera uploads feature on, photos in your mobile phone’s Camera Roll and Screenshot folder will automatically upload to your Camera Uploads folder in your Dropbox account. If you’d like to add photos that are in other folders in your device’s…

Hi there @"rbirmann", have you by any chance checked out the troubleshooting steps that we went through with @"don2d23", as well as what they mention in their previous reply? Spoiler For example, a few initial steps to have a look at are the following:* Is your desktop app running? You can ensure this by checking to see if…

Glad to hear that you were able to resolve your concern in the end, @"rbb2"! If you experience the same behavior again or you have any other questions, don’t hesitate to give us a nudge. Have a great day ahead!

Hey peeps, sorry to hear that you’re having trouble installing the desktop app. One of the first steps to such behaviors, as @"Rich" also mentions, is to ensure that there aren’t any third-party apps that could be blocking or hindering the app from running, like an antivirus. In such cases, you can try temporarily…

Hey there @"juanreimon", I’ve sent you a ticket to the email address associated with your Community profile so as to further investigate this. Please check your inbox for my latest message and we’ll take it from there. Thanks in advance!

Hey @"romanianmab", Initially, please note that, in general, you can change the page to which your browser defaults to when you open it from your browser’s settings. More specifically, you can find more info and relevant steps on how to change Safari’s homepage in this link. Having said that, could you please provide me…

Hey @"joliver332", thanks for letting us know what worked for you! Awesome work on the troubleshooting. :grinning: If the behavior persists, or if you have any other questions, please don’t hesitate to give us another nudge and we’ll make sure to get back to you as soon as possible. Thanks in advance!

Hey @"Mandelko" and @"ROMERO1583", Thanks for the feedback regarding the progress bar on the desktop app. I’ve moved your posts here so as to keep relevant posts regarding this consistent. As @"Jay" has also mentioned in one of his earlier replies, we introduced a change and some users may see this new behavior without…

Hey there, @"andreich", thank you for letting us know what worked for you on this matter, awesome work! @"TrevorNemanic", I was able to locate your open communication and can see that it’s been reviewed by a specialized member of my team. Since they have access to our internal tools, they’ll be able to efficiently look…

Thanks for raising this, @"csts_peter". Hmm. :thinking: We could have a look at this in a bit more in-depth. As such, I’ve located your open communication and can see that it’s under review by a specialized member of the team. I’ve passed your comments along so they’ll get back to you via email as soon as they have more…

Hey there @"Ltdave", If the majority of your storage is being taken up by shared folders, you can leave them as per this article. You can also add space by earning it. Finally, I wanted to mention that deleted and permanently deleted content doesn’t take up space on your account. I hope this helped to some…

No worries, @"ChrisYMY". If you have any other questions in the future, don't hesitate to give me a nudge. In the meantime, have a wonderful day ahead!

Glad to hear that you’re not getting the red icon, @"ChrisYMY" - one down! As for the special characters one, if the files appear in the bad file check, those files may be potential cause for syncing issues. You can read more on this here. Let me know if you have any other questions!