Lusil Dropbox Community Moderator

Thanks for getting back to me on this, peeps! @"JuliaG", I’m glad to hear that this seems to be working as per normal now. Let me know if you have any other questions or if the behavior persists. @"ChrisYMY", try running the stable version and let me know how it goes. Thanks again!

Thanks for getting back to me, @"ChrisYMY". Hmm. Could you check if you have the latest stable version installed (70.4.93)? Please remember that a beta version can be recognized by a xx.3.xx, instead of the xx.4.xx. So if you’re on a beta build, it means that you have opted in to Early Releases in your online account…

Hey @"JuliaG", sorry to hear that. Could you also let me know if you’re seeing any errors and what the Dropbox icon next to your desktop’s clock reads when you hover over it? A screenshot (omitting personal info) would be much appreciated so as to have a better visual understanding of the behavior. Thanks in advance!

Hey @"ChrisYMY", could you please elaborate a bit on this? For example:* What is the error message that you’re seeing? * What does the Dropbox icon that’s next to your computer’s clock show when you hover over it? Any screenshots (without any personal info) that you could attach in your next reply would also be very…

Hey there @"LesliePiper" and @"korogorov", Since each individual case reported here needs to be looked at more in-depth and account-specific info is required, troubleshooting can’t continue on this thread as it’s a public platform. As such, I’ve sent you a ticket to the email address associated with your Community…

No worries @"nikitaudhwani", I’ll leave this thread open as well in case any like-minded users have any suggestions as well. :grin: Let us know how it goes! PS. I also went ahead and removed the screenshot attached for security and privacy purposes. 

Hey @"nikitaudhwani", thanks for posting your query on the Community. Due to account-specific info that’d be necessary so as to have a more in-depth investigation of the matter, I’d recommend we move this discussion to email. As such, I was able to locate your ongoing communication with a member of my team. I’ve passed…

Hey @"haider197", I moved your post here, where some like-minded users will have some ideas to share with you. In the meantime, could you also send us a screenshot (without any personal info) of the behavior you’re experiencing so as to have a better visual understanding? Thanks in advance! :grin:

Hi there @"rksinc", since you’re trying to exclude the Dropbox folder from a third party app, I’d recommend contacting them for more info. Let me know how it goes!

Thanks for letting me know, @"LawsonKN26". I’ve followed up a ticket to the email address associated with your Community profile, so please check your inbox for my latest message. Looking forward to hearing back from you!

Thanks for the swift reply, @"LawsonKN26". Could you also confirm if you’ve tried the following steps:* Click on the Dropbox icon from your Desktop and quit the app. * Open your Activity Monitor from your Mac Utilities folder. * Force quit out of the instances of the desktop app that are running by searching for "Dropbox"…

Hi @"LawsonKN26", sorry to hear that. As a first step, could you please let me know what the Dropbox icon that’s next to your computer’s clock shows when you click on it? Is it still syncing or up to date? Thanks in advance!

Hey @"mirceglavni", I’ve moved your post here, since @"Greg-DB"'s previous reply seems to answer your query. If you have any other questions, don’t hesitate to let us know. Thanks! :nerd:

Thanks for getting back to me, @"LilyB". If at some point in time the folder existed within your Dropbox account, either you created it or you joined it, there should be some event mentioning it. Below, I have some scenarios that might help clarify some things for you: * If deleted it as the owner or as a member: The…

Hey John, thanks for trying out some initial troubleshooting steps - awesome work! Could you confirm if you also have had a look through the suggestions mentioned here? Let me know of any updates!

Hey there @"LilyB", As a first step, could you please ensure if you see the folder in question in your Sharing tab by any chance? If not, could you please navigate to your events page for more info on what’s occurred to content in your account? Do you see any relevant details regarding the shared folder? Let me know what…

Sorry to hear that you’re still having trouble with this, @"JuanHerrero". In order to dig a bit deeper, I’ve sent you a ticket to the email address associated with your Community profile. Please check your inbox for my latest message and we’ll take it from there. Looking forward to hearing back from you!

Thanks for keeping us in the loop, @"Karthick"! Glad to hear that you were able to resolve your concern in the end. :relieved: If you have any other questions in the future, don’t hesitate to give us a nudge. Have a great day ahead! 

Thanks for the swift reply and the screenshot, @"JuanHerrero". Initially, please note that I removed personal info included in your attached image for security and privacy purposes. Moving on to your query though, I was also going to propose to try closing the mobile app (by double-tapping the home button) and relaunching…

Hi there @"JuanHerrero", Initially, I wanted to mention what the different icons mean when you make a folder or file offline:* Green icon: Your offline files are up to date. * Blue syncing icon: Your files are currently downloading to your device. * Yellow exclamation point icon: There is a newer version of your folder…

Hey there @"ThePhysicsCafe", thanks for posting your query on the Community! Due to sensitive and account-specific information that was necessary to help investigate this behavior, we previously had to move this discussion to email for each user. Similarly, I’ve sent you a ticket to the email address connected to your…

Hey @"tunggo", initially, please note that Dropbox doesn’t alter your files in such a way. For this reason, the first step would be to check if the photos contain this when they are initially uploaded to your Dropbox account. Also, ensure if these photos are or are not shared with other users. In the case that they are, it…

Sorry to hear that, Richard. Since you’ve already tried a device reboot and a Finder relaunch, could you also ensure that your desktop app is running by locating the Dropbox icon next to your computer’s clock? If you don’t see it, it means that the desktop app isn’t running, so please try finding the Dropbox app from your…

Thanks for the detailed reply and for the screenshots, @"suzie17"! Much appreciated. Based on the first image you attached, my initial thought was that there’s a third party app using the path mentioned. As such, you could try temporarily quitting/disabling apps to see if you’re able to find the potential app that’s…

Hey again @"JMS202", As for the behavior you’re experiencing, I’ve sent you a ticket to the email address associated with your Community profile so as to have a more in-depth look. As such, please check your inbox for my latest message. Looking forward to hearing back from you!

That’s great news, @"Fredrick L.1". Glad to hear that you were able to resolve your concern in the end. :relieved: If you have any questions in the future, don’t hesitate to get back to us. Have a great day ahead!

Sorry to hear that, @"JMS202". Have you by any chance tried to clear the cache as well? Let me know how it goes!

Hey there @"jgutwein", Syncing your files can take time if you have many/large files. Although your files may have been placed into the Dropbox folder, it doesn't mean the syncing has completed. When Dropbox syncs the files it starts with all of the folders, then uploads files from smallest to largest. For this reason, it…

Thanks for confirming what @"Rich" asked and for the initial troubleshooting you did - awesome work! Could you also let me know if the desktop app is running and up to date by checking what the Dropbox icon reads when you hover over it? Thanks in advance, @"thylacinedesign"!

No worries, @"ngtr". Let me know of any updates and I’ll make sure to get back to you as soon as possible. :upside_down: