Lusil Dropbox Community Moderator

Hi there @"Jim G.24", let's see what we can do. Are you having the same issue when you try to open or rename an item directly from the desktop app? Could you also try temporarily closing or disable any third party app, like a security or antivirus software, that could be affecting this? Give them a shot and let me know how…

I just sent you one, @"Antonio Q." Whenever you have a moment, check your inbox and we'll go from there. Cheers!

Hey @"Antonio Q", if you've made sure to follow all the relevant steps to redeem the promotion, I'd be more than happy to send you a ticket to have a better look into this with you. Would that be alright?

Thanks for giving that a try nonetheless. Could you also make sure that you meet the minimum requirements to install and run the mobile app? Also, have a look at your Support options for contacting out team. 

Hi @"orthobio", thanks for joining us on this thread. Could you try signing in to the mobile app on your Pixel 5 device from another WiFi network or by using cellular data?

Hi @"celios", have you reached out to our team regarding this? In the case that you haven't, you can do so from this link (using an incognito window, without being signed in to your account). If you have though, let me know the ticket ID (eg. #1234567).

Hey @"BINMIN", the best way to look into this would be through our Support team. Could you contacted them from this link (via an incognito window, without being signed in) and let me know the ticket ID (eg. #1234567)?

Awesome work with the troubleshooting, @"ElToro1966"! Glad to see that you were able to resolve your concern in the end. If anything else pops up in the future, you know where to find us. In the meantime, I hope you have a wonderful day ahead of you!

It could be that there's a third party app, like a security software or antivirus, that's hindering the syncing process. Could you temporarily close or disable them and see if it triggers a different behavior?

Hey @"leezale88", when you mention that you created a new Dropbox folder on a new hard drive, do you mean that you moved the original Dropbox folder or manually created one? If it's the former, could you give these steps a try?

Hey @"ElToro1966", what is the syncing status of the desktop app? Does it show that it's up to date? Do you get the same experience when you create a new folder and add new files to your account via the web?

Thanks for nudging us on this thread, @"davidapaulson". If you want to have a completely clean slate and start syncing again, the best way would be to pause syncing and unlink the desktop app. That way, you can delete the Dropbox folder without affecting your files online. However, just to clarify, did your files only…

Have you gotten in touch with our Support team via this page regarding this matter, by any chance?

Thanks for joining us on this thread, @"IsmaeldeLeon". Are you having trouble searching for files via the desktop app, or through your local Finder/File Explorer? Also, do you find that the results are the same regardless of the browser that you use?

Hey @"bkl1", thanks for reaching out. I moved your post here, where other users have expressed a similar concern. Could you have a look at all the troubleshooting that is suggested here, and let us know how it goes?

Glad to have helped, @"rssear17". If anything else comes up in the future, you know where to find us. In the meantime, I hope you have a wonderful day ahead of you!

Hey @"rssear17", thanks for nudging us on this thread. Could you try signing in from a different WiFi network or by using your cellular network? If you're still having trouble with this, send us a screenshot (without any personal info) of the error message. 

Ah, I see, thanks for clarifying that for me. I moved your posts here, to the Develop & API section, where other like-minded users might be able to offer more input on this. In the meantime, if you have any other questions, don't hesitate to give us another shout. Cheers!

Hey there @"ravindra007", thanks for checking in with us. Are you trying to do this via the web or a third party app? If it's through the web, could you clarify the browser you're using and which part of the web you're having this issue with? Let me know and we'll go from there, cheers!

Hello there @"ninde", thanks for checking in. You can get Dropbox Family by selecting the option to change your plan under the Plan tab online. As for choosing who the Family manager is, generally, the person who purchases the subscription is by default the Family manager and it can currently be one user. Would you like to…

Awesome work, @"kacy61". If anything else comes up again, you know where to find us. In the meantime, I hope you have a great week ahead of you!

Thanks for nudging us on this thread, @"lorenpolster", and sorry to hear that you're also having trouble with this. Is the preview coming up blurry regardless of the browser you use? How about when you download the file locally and open it with a third party app?

You'll need to look through the Desktop, Downloads, and Document folders to try and reset the paths. Give it one more try and let us know how it goes, thanks!

Hello @"bwik", let's see what we can do here. Does this happen with both computer and mobile devices by any chance? If they get a specific error message when they try to preview the shared links, a screenshot would be super helpful. Any additional information would be greatly appreciated. Looking forward to hearing back…

Hey @"KjellAn", I'd be happy to send you a ticket if you'd like to have a better look into this. Also, I just sent one to each of you, @"JoeSap" and @"hardreturn"!

Hey peeps, could you also make sure that you don't have any third party browser extensions/plugins running?

Hi there @"Kacy", I'd be happy to help look into this with you. Are you trying to open the file directly from the Dropbox mobile app or a third party app? Is this file part of a shared folder that was sent to you by any chance? If you could send me a screenshot of the error message as well, that would be super helpful.…

Hey everyone, if you haven't already, make sure that you don't have any pending iOS updates left and check again. Give us a shout if the issue persists. Cheers!

Thanks, @"khodbxuser". Just sent you one!

Hey @"khodbxuser", thanks for posting your question on the Dropbox Community. You're right, the error you're getting may be due to the user you're trying to send the invite to is using the same network or device that you're connected to. I'd like to help look into this with you, but we'd have to continue via email. Would…