Lusil Dropbox Community Moderator

Hey everyone, thanks for all your reports and sorry to hear that you're still having trouble with this. We'd be more than happy to send you a ticket if you don't have one already with our team. Just give us another nudge here and we'll make sure to get back to you as soon as possible.

I see, thanks for letting me know, @"gcorvin". I'd be more than happy to send you a ticket to have a better look into this using internal tools required. If you have one already though, could you confirm the ID (eg. #1234567) so that I can pass your comments along?

Glad to hear that, @"cbowen"! Awesome work with the troubleshooting. If anything else comes up in the future, you know where to find us. I hope you have a lovely week ahead!

I understand how important this is for you and your father, so please take as much time as you need to gather info. Give me a nudge whenever you have any updates and I'll make sure to get back to you as soon as possible. In the meantime, I hope you have a wonderful week ahead!

Oh that's great to hear, @"Renata7"! If anything else comes up in the future, don't hesitate to give us another shout. In the meantime, I hope you have a great weekend ahead of you!

No worries, @"Renata7"! I've sent you a ticket myself, so check your inbox whenever you get the chance. 

Hey @"Renata7", sorry to hear about this. If you already submitted a ticket to our team, could you let us know its ID (eg. #1234567)?

Hey @"lautino", thanks for nudging us here. The best way to resolve this would be to contact our Support team. Could you please submit a ticket via this link and let me know its ID (eg. #1234567)? 

Sure thing, @"tomkat1997"! I sent you a ticket, so whenever you have the chance, go through your inbox and don't hesitate to get back to me.

Hi @"Kiwidude", it sounds like computer backup is still enabled. Could you go to the Backup tab under the desktop app's Preferences to check if it's asking you to Manage or Set up? If you could send us a screenshot, that would also be super helpful. 

Hey @"mjsc", I'd be more than happy to help look into this with you. Since you mention that you've been in touch with our Support team, could you let me know the ticket ID (eg. #1234567)?

Hey peeps, thanks for all your reports and sorry to hear that you're still having trouble with this. I just wanted to check back and ask if you're still getting the same behavior after trying out the workaround proposed by @"Motte" above. If you haven't already, give it a shot and let me know how it goes. Thanks again!

Glad to hear that, @"Michael B.10"! If anything else comes up, just give us another shout and we'll make sure to get back to you as soon as possible. In the meantime, I hope you have a lovely day ahead of you!

Could you clear the mobile app's cache before you uninstall completely? Maybe that will do the trick.

Hey @"Vishalan Naidu" and @"tomkat1997", thanks for reaching out to us about this and sorry to hear about your frustration. Due to account-specific information that's needed to look into this, I'd recommend continuing via ticket. I'm more than happy to send you one, but you can also submit a request from this link (without…

Hi there @"Michael B.10", thanks for nudging us again on the Dropbox Community! Unlike the desktop app, the mobile app does not automatically store files locally on your device, and so the contents won't take up space on your mobile device unless you choose to offline them. Could you check if you have any offline files…

Interesting finding, @"h_john4". Could you make sure that your device and the mobile app are both up to date? Also, were you able to get in touch with your service provider in the meantime?

Hey everyone, thanks for keeping us in the loop and glad to hear that this seems to be resolved! If anyone is still having issues with this, please don't hesitate to get back to us and let us know. In the meantime, I hope you all have a great rest of your week! 

Ciao @"Amxim", sarei felice di aiutarti a indagare con te. Lo stai facendo dal sito Web, dall'app mobile o dall'app File? Ti sei assicurato di eseguire l'ultima versione del tuo Dropbox e dell'app Adobe? Inoltre, uno screenshot dei messaggi di errore che stai vedendo sarebbe di grande aiuto. Resto in attesa di un tuo…

I understand how important this is for you and thank you for taking the time to share your thoughts with us. Although there's not much I can offer on this, I'm more than happy to leave this thread open for any other users who may have additional input on this. In the meantime, if you have any other questions, don't…

Hi @"cbowen", thanks for checking in with us on the Dropbox Community. Generally, since node_modules are like cached files for projects that you may have saved, they may have trouble syncing to your Dropbox folder. You can check out this thread where other users have discussed this, and also this article on how to "ignore"…

Hello @"Walk Humongous", let's see what we can do here. Are you also having trouble accessing your Vault from the website by any chance? Also, your Support options depend on the sort of account that you have, and you can find yours by going to this page. If you've already submitted a ticket, could you let me know the ID…

Hi there @"tp503", thanks for reaching out to us about this. I just wanted to check back with you and ask if you're still having trouble with this? If you are, could you send me a screenshot of any error messages that are still popping up? Also, if you haven't already, could you try out a different browser in case that…

Hi there @"moote", sorry to hear that you're also having trouble with this. I'm more than happy to help out, so I've sent you a ticket to your inbox.

Hey @"Roy van Doorn", thanks for joining us on this thread. Have you submitted a request to our team from this link?

No worries, @"deco10", I've sent you a ticket myself, so whenever you get the chance, check your inbox and we'll go from there. Cheers!

Hey everyone, thank you all for your reports. If you haven't already, could you submit a ticket to our team from this link, so that our team can have a better look into this with you? If you have any trouble creating a ticket, just give us another nudge and we'll be more than happy to send you one. Thanks again!

Hey @"MariaKiou", thanks for reaching out to us. I moved your post here, where other users have expressed a similar concern. Have a look at what is advised and let us know if you have any other questions. Cheers!

No worries, @"ache75". Just remember that if you're on a Basic (free) account, there’s a three device limit and you'll have to make sure that you've got less than three devices connected to proceed.

Hey @"ksandbe", thanks for nudging us on this thread. Could you make sure that you're running the latest version of the desktop app and that you don't have any pending OS updates?