Lusil Dropbox Community Moderator

Hey @"Ajwa1", thanks for joining us on this thread. The Dropbox folder is like any other folder, so you can move the files like you would with any other item on your computer. If you want to have some peace of mind though, you can copy them from the Dropbox folder, paste them elsewhere, and then delete them from your…

I'm afraid that there's no update yet that I'm aware of, @"Jimmy2343". If you haven't already, I'd recommend submitting a ticket to our team, so that they can look into this with you personally. If you have any trouble doing this though, just give us another nudge and we'll be more than happy to send you one. Thanks again,…

Hey @"Odeyan", I'd be happy to help! Is this document that you're trying to edit a personal file or was it shared with you? If you could also send us a screenshot of the exact error message, that would be very helpful. Thanks!

Glad I could help, @"Susandoherty8"! If anything else pops up, you know where to find us. I hope you have a lovely day!

Hey @"Maria Bogdankova", thanks for reaching out to us. I've moved your post here, where other users have expressed a similar concern. When you have a moment, have a look at what is mentioned and don't hesitate to get back to get back to us if you have any other questions. Thanks again!

Hey @"Raihan Hossen", thanks for checking in with us. I moved your post here, where other users have asked this. Have a look around at what is mentioned, and let us know if you have any other questions. Cheers!

Hello @"JGW19", thanks for posting on the Dropbox Community! I moved your post here, where other users have expressed a similar issue. When you have the chance, check out what is suggested and let us know if you have any trouble along the way. In the meantime, I hope you have a lovely weekend ahead!

Hey @"vivgarg86", thanks for checking in with us. I moved your post here, where other users have experienced a similar issue. Could you have a look at what is suggested and give us another nudge if you have any trouble along the way? Thanks again!

Hey there @"Uska", thanks for joining us on this discussion. Could you let us know what happens when you click on the ellipsis (...) button that should appear next to the file you want to move out? Do you get any error messages? Let us know what you find, cheers!

Hey @"Susandoherty8", I'd be happy to help! It sounds like you've shared a folder or file with that user, which means that what you're seeing is their username. Since you're not able to edit their account settings, they can check their username from their General tab online. From there, if they want to, they can…

Glad I could help, @"salimbalaa1"! If anything else comes up, just give us another nudge. In the meantime, I hope you have a lovely day ahead!

Hi there @"salimbalaa1", thanks for reaching out to us on the Dropbox Community. Have you tried unlinking the current account from the desktop app, and signing in with your other one? Let me know how it goes, cheers!

Hi there @"chriscampbell", thanks for reaching back to us. If you have any trouble attaching an image in your response, you can always send us a shared link of it. Keep us posted!

Hey @"mattdoherty91", thanks for nudging us on this thread. Could you send us a screenshot (without any personal info) of what the Backups tab shows? Looking forward to hearing back from you!

Glad to hear that, @"Javanne01"! If anything else comes up in the future, you know where to find us. In the meantime, I hope you have a lovely day ahead!

Hey @"Javanne01", thanks for getting back to us. Out of curiosity, could you confirm the version of the iPad's OS and the Dropbox mobile app you have running? Keep us posted!

Just to make sure that I have a visual of this, could you send me a screenshot of what you see? Thanks again, @"Eduardo Tosto"!

Hey peeps, thanks for your additional reports. If you haven't already, could you submit a ticket to our team from this link, so that they can look into this with you? If you have any trouble creating a ticket, just give us another nudge and we'll be more than happy to send you one. Keep us posted!

Hey @"Eduardo Tosto", thanks for getting back to us. Out of curiosity, when you type in "shared folder" in your activity monitor under your admin console's Activity tab, do you get any relevant results? Keep us posted!

Hey @"Bengt B.1", thanks for getting back to us. If you see a green icon with a white check mark on it, it means that the folder or file is downloaded and available locally. However, if you see a folder with a white icon and a green tick, it means that some files are local and others are online only. We call this a mixed…

Hey everyone, thanks for your ongoing reports on this. I just wanted to let you know that the team is aware and working on the matter. As soon as we have an update on the matter, we'll get back to you. Thanks again!

Hey anonymous - thanks for joining us on this discussion, and it's great to hear from you again. Are you not getting the "Open" option for all files or specific ones? For those that you can't see the button for, do you see them locally on your computer? Keep me posted!

Hi there @"missionstudios", thanks for checking in with us. Out of curiosity, is the video file sent to you as a shared file, in a shared link, or as part of a shared folder? Looking forward to hearing back from you!

Hey there @"djessel", thanks for the additional info. Are there different versions of the file on the website by any chance? 

Hey everyone, thanks for your ongoing reports, and I'm sorry to hear that you're still having trouble with this. In order to ensure troubleshooting and to investigate accordingly, could you submit a ticket to our Support team from this link? If you have any trouble creating a ticket, don't hesitate to get back to us here…

Hi there @"limbusnl", thanks for nudging us on this thread. Could you make sure that you're also running the latest version of the mobile app? Let us know what you find, cheers!

Thanks for getting back to me, @"ChristinaE". Could you send me a screenshot of what you see when you hover over the Dropbox icon on your menu bar? Also, could you clarify for me how you uploaded the images to your account? Let me know of any updates, cheers!

Hey there @"ChristinaE", I'd be happy to help look into this with you. I'll just need a bit more information, such as: * What do you see when you hover over the Dropbox icon that's next to your computer's clock? * Do you have any pending updates on your OS? * How did you add the photos to your Dropbox account? Keep me…

Hi there @"TJVeen", thanks for checking in with us. I moved your post here, where other users have also expressed such an issue. Have a look at what is mentioned, and let us know if you have any other questions. Cheers!

Could it be that your device may not be eligible for the promotion due to some country and retailer exclusions? In that case, you may want to create a new account and redeem the space in question. You can find more information about this promotion, here. Let me know how it goes, @"Judinelle". Thanks!