Lusil Dropbox Community Moderator

Hey @"Judinelle", thanks for the additional information. Did you by any chance redeem such a promotion before? Could you also let us know if the desktop app was pre-loaded on your device? Keep us posted!

Hey @"Username_1", thanks for dropping by. I understand how important this is for you, and thank you for taking the time to share your feedback with us about our Family plan. You can also check out this thread, where other users have expressed an interest in having smaller plans. In the meantime, if you have any other…

Hi @"Joe F", thanks for checking in. It sounds like you're navigating through a folder that's in a team folder, but has restricted access. Since you mention that no permissions were changed, could you send me a screenshot (without any personal info) of the message you get, just to have a better visual of it? Looking…

Anytime, @"Mary Ann B."

Hey @"Mary Ann B." - I'd be happy to help. Can you see an ellipsis button on the far right side of the page, underneath the preview pane? Let me know what you find, thanks!

Hey @"jhc25", thanks for checking in with us. I moved your post to this thread, where another user had a similar concern. Have a look at what is suggested, and let us know if you have any trouble along the way. Cheers!

Thanks for the additional information and screenshots, @"Picky1". Although I can't provide much input for "3D Objects", since you're also having trouble unpinning it from your File Explorer, could you let me know if you have admin permissions? Keep us posted!

Thanks for confirming that for us, @"MarcASI". Could you also try the following steps in the exact order listed? Maybe they will do the trick. * Go to the Dropbox icon in your system tray. * Select the avatar icon on the top right corner of your Notifications panel. * Choose Preferences... * Navigate to the Account tab. *…

Hi there @"Picky1", I'd be happy to help look into this with you. I'll just need a few more details, such as: * Do you remember seeing the Dropbox folder as part of your quick access list? * Are you running the latest version of the desktop app? * Do you have any pending updates on your computer? Let me know what you find,…

I'm afraid I'm not able to determine the level of risk, until one of our security experts is able to review your report in its entirety. I understand that this may not be the ideal reply you were looking for, but let me know if you have any other questions. Thanks, @"tchambers"!

Thanks for getting back to me, @"momsahib". Are you by any chance remotely accessing the desktop app from another device or using a virtual machine? Looking forward to hearing back from you!

Hey @"EstherBee", welcome aboard! You can check out this link, which has more information on how to use your Dropbox account. If you have any other questions or you need help with anything, don't hesitate to give us another nudge. In the meantime, I hope you have a lovely day ahead!

Hey @"j0shh4nxd", thanks for checking in with us. From what I understand, you're referring to the For you tab, which includes suggestions based on your activity. Although there isn't currently a way to completely disable it, you should be able to right-click on a suggestion and select Dismiss. In any case, thank you for…

Hi there @"qualiyah", thanks for reaching out to us and sorry to hear about your frustration. I'd be happy to help look into this with you, I'll just need a bit more info. For example: * Does this happen to specific file types or any file? * Do you get the same experience if the desktop app isn't running? * What does the…

Hey @"momsahib", thanks for checking in with us and awesome work on the troubleshooting! Out of curiosity, is the account that you're trying to sign into on your computer a Basic one? You can check this by going to the Plan tab. If it is, could you make sure that you have two or less already connected devices on your…

Hi there @"skero", thanks for checking in with us. I moved you here, where another user had a similar issue. Could you follow the steps I mention above, and let me know if they do the trick for you? Keep me posted!

Hi there @"Tobejazz", thanks for checking in with us. Markdown (.md) is a format that you can convert any of your existing Paper docs to. If you're having trouble exporting it to an .md file though, let me know what's happening and I'd be more than happy to help look into this. Cheers!

Hey @"tracy3999", thanks for nudging us on this thread. Could you send us a screenshot (without any personal information) of what you're seeing, so as to have a better visual of this? Looking forward to hearing back from you!

Hey @"cscott7112", thanks for reaching out ot us. I moved your post here, where another user was getting the same error message. Have a look at what is suggested and let us know if you have any trouble along the way. Cheers!

Thanks for getting back to us, @"jgalindo". Could you send us a screenshot (without any personal info) of exactly what the files look like from your end? Looking forward to hearing back from you!

Hi @"MarcASI", thanks for reaching out to us. Could you send me a screenshot (without any personal information) of what you're seeing, so that I can have a better visual understanding of this? Could you also let me know if this .pdf file is Smart Synced as online-only or local, when you try to preview it? Looking forward…

I'm glad to hear that, @"boudreauml". If anything else comes up, you know where to find us. In the meantime, I hope you have a lovely day ahead!

Hey @"embauba", thanks for reaching out to us and sorry to hear about your experience. Could you let me know what the Dropbox icon says when you hover over it, on the profile that you're having trouble with? Let me know what you find, cheers!

Hi @Pastry2 and @Amoakohene, we'd be happy to help. If you have checked out what's been suggested already in this thread, could you give us more information so that we have a better understanding of what the issue is? Keep us posted!

Hi @"Chadwick10", thanks for checking in with us. Out of curiosity, where are you trying to copy the files from? Is it from the website, the desktop app, or the local Dropbox folder? Looking forward to hearing back from you!

Thanks for the additional information, @"tchambers". We really appreciate you notifying us about this. Could you also follow the process outlined on this article to report this to us officially? You can also have a look through this blog post for more details on our program. In the meantime, if anything else comes up,…

Hello @"GAKloncz", thanks for joining us on this thread. When you make files online-only, they will still appear on your computer, but they should take as little space as possible. If you don't want whole folders to appear at all locally, you can selectively sync them. However, since you mention that online-only files…

Hey everyone, thanks for your ongoing reports on this, and I'm sorry to hear about your frustration. I understand how important this is for you, however, due to account-specific information that may be necessary to troubleshoot accordingly and to make sure that we cover as much basis, we have to continue via email for now.…

Thanks for getting back to us, @"Fivestar5". It sounds like you're referring to computer folders (like Downloads, Documents, and Desktop) which were added to your Dropbox folder. If that is the case, you'll need to follow the instructions mentioned in this article on how to turn off computer backup. Let us know how it…

Hi @"boudreauml", thanks for joining us on this discussion. The notification is about the file transfer itself. So after two days, the file transfer will expire. If the files were saved to the third party app or downloaded to the Dropbox account, they won't be affected. I hope this helps!