Keith Community Manager

Thanks @JimOakley we're aware and working on a fix.

Hi @OChannel, thanks for your patience, and for the video, which helped us get to the bottom of this. We’ve confirmed that on a Mac using File Provider, moving online-only files into a folder marked Available Offline will download them. The reverse works differently: available-offline files moved into an online-only folder…

Thanks for flagging this @Fred D.2. We're looking into it now.

Hi @Benjamin Gordon, thanks for sharing this idea. At the moment, this is expected behavior. Having Dropbox monitor and apply sync preference changes once a file is no longer open or in use is an interesting suggestion, though it would be a large change to how things currently work. I’ll open this up for community voting…

Thanks @HayDegha this is super helpful, we've been trying to reproduce this.

Hi @cvrra86 thanks for bringing this suggestion up again. I’ll open this up for community voting, so we can see how much wider interest there is. In the meantime if it helps, admins with billing access can view and download invoices from the Billing section of the admin console.…

Hi @Pgmech if you’re still having issues here, could you make sure your app is updated and try quitting and reopening it a few times to see if the preview pane disables? Thanks.

Hi @huhlig, We don't have a time frame we can share at the moment, but we're still working on it. I'll update everyone here soon as we anything to share.

Hi @OChannel sorry about delay here, we're still looking into this. I'll update you here soon as I know more. Thanks

Thanks for the update @allann we're taking another look into this at the moment. I'll share an update here as soon as I can.

Thanks, we're looking into it again at the moment. I'll update here soon as we have more info to share.

Hi @HayDegha the fix should have rolled out before the weekend. If you’re not seeing any changes, please make sure your app is updated, then try restarting or reinstalling it. Let us know how it goes. Thanks.

Hi @Nalk2017DB thanks for the additional feedback. We don’t have this feature on our roadmap currently, but as the existing posts on this topic were closed, I’d encourage you to open a new idea so others can upvote if they’d like to see a deleted files search feature too. Thanks.

Hi @Mario M.9, just checking back. Did you manage to resolve that issue by updating to the latest Stable build?

Hi @PaperQueen, thanks for flagging this. The team has identified the issue, and a fix is being rolled out now. Within the next 24 hours, if not already, restarting the app should get things back to normal. Please let us know if the issue sticks around after that.

Hi @alexmajors, thanks for sharing this idea. This has come up from the community a few times before, so I’ll open this up for voting and see how much wider interest there is in bringing tags to mobile. For anyone else reading, if viewing and editing tags in the mobile app is something you’d like to see, please upvote the…

Hi @Mario M.9, thanks for the update. This was fixed in v256.4, but we’ll investigate the v266 Beta Build based on your report. Could you try the latest Stable Build, v264.4.3421, and let me know if you see the same issue there too? Thanks.

Hi @huhlig, thanks, appreciate the additional testing. I’ve passed these details on to the team investigating, and we’ll update this thread as soon as we have more details to share.

Hi @scottknaub, thanks for sharing this idea. So you’d like a couple more filter options, right? Something like in-progress or pending uploads, so you can more easily identify those files without having to scroll through the full All Uploads list. Files that are in progress should default to the top of All Uploads, but I…

Hi @mwvideogeek, thanks for the idea. A standalone Replay app isn’t something we’re currently considering, our focus is on the Replay mobile web experience first. You can access Replay on mobile through your browser here: Dropbox Replay Depending on your device, you can often add a webpage to your home screen and open it…

Thanks, I appreciate the feedback, and additional testing.

Thanks, good to know double tap is a step in the right direction. How do you find the experience on mobile web compared with the mobile app?

Hi @phjsw, thanks for sharing this idea. We’ve looked into this a few times, and currently recipients can view a standard Dropbox shared link without an account, but they do need to sign in or create an account to post a comment. This isn’t something we have plans to change right now, as it hasn’t been heavily requested by…

Thanks @rjk, have you tried double tapping to zoom? This should zoom in, and then zoom back out if done again. Once zoomed in, the PDF shouldn’t switch when swiped.

Hi @rjk, thanks for sharing this idea. I’d love to get some details on the devices you’re experiencing this on too, please. I’d also be really interested to hear from others who have similar issues with pinch-to-zoom, so we’ll open this up for votes. For anyone else who has experienced similar navigation or zoom issues on…

Hi @JLP7447, just checking back in to see if you managed to resolve this. As @Haoyangz mentioned, we’re investigating this issue. It seems to be affecting some less common screen sizes, and the team is working to resolve it. Did trying full screen help at all? Are you able to manage your storage via the mobile or the…

Hi @aeastcott, thanks for sharing the extra details here. I checked with the team, and the editor currently standardizes page sizes for display, so non-Letter documents may appear resized while you’re preparing the request. For downloaded completed documents, the original size may be preserved in some cases, but it isn’t…

Hi @huulong, thanks for the detailed feedback and for sharing your use case. The current behavior is intended, you can find more details about unsupported features for ignored files here: How to prevent files from syncing That said, we can definitely see why syncing ignore rules across devices would be useful, so I’ll open…

Thanks @aeastcott, there isn’t currently a setting to preserve the document size when previewed. Documents are standardized to a fixed page width, so the document converter may resize a non-Letter document’s width to Letter size for display in the editor. The actual document should still retain its original size. If you…

Hi @mgmead, thanks for sharing this idea. We’d definitely be interested in hearing more about the specific use cases and sync features you’d like to see added. Let us know what would be most impactful for your workflow and why. I’ll open this idea up for voting too. To the rest of the community, be sure to upvote if you’d…