Keith Community Manager

Hi @aeastcott, thanks for sharing the extra details here. I checked with the team, and the editor currently standardizes page sizes for display, so non-Letter documents may appear resized while you’re preparing the request. For downloaded completed documents, the original size may be preserved in some cases, but it isn’t…

Hi @huulong, thanks for the detailed feedback and for sharing your use case. The current behavior is intended, you can find more details about unsupported features for ignored files here: How to prevent files from syncing That said, we can definitely see why syncing ignore rules across devices would be useful, so I’ll open…

Thanks @aeastcott, there isn’t currently a setting to preserve the document size when previewed. Documents are standardized to a fixed page width, so the document converter may resize a non-Letter document’s width to Letter size for display in the editor. The actual document should still retain its original size. If you…

Hi @mgmead, thanks for sharing this idea. We’d definitely be interested in hearing more about the specific use cases and sync features you’d like to see added. Let us know what would be most impactful for your workflow and why. I’ll open this idea up for voting too. To the rest of the community, be sure to upvote if you’d…

Hi @NatKh, thanks for reporting this. Could you let us know if you’re still seeing the issue, and which ISP or service provider you’re using? If possible, it would also be helpful to know whether you’ve tested with a different providers, mobile hotspots, or another network. This could help us narrow down what might be…

What file format are are you using for these documents, does the issue occur with any format?

Great to hear that sorted it for you. I’ll take a look into that distorted upload issue and get back to you here.

Hi @Davidwarner3456, thanks for adding more feedback here, it’s really helpful. Be sure to add your upvote to the original comment at the bottom left too, as that helps us track interest in the idea. Also, take a look at my comment above, as it may help prevent this from happening. If it doesn’t, could you let us know a…

Hi @aeastcott, thanks for confirming this and for helping us troubleshoot. The emails are working as expected then it seems. The sender receives “Everyone has signed,” while CC recipients receive “You’ve been copied on.” Because the sender is also on the CC list, they receive both emails. To avoid this: Turn on “When a…

Hi @iOneiTwo, thanks for flagging this. We’re aware the context menu is missing for some users, and we’re working to resolve it at the moment.

Thanks @aeastcott. Could you confirm: Do CC recipients who are not the sender or signers receive both emails, or only “You’ve been copied on…”? Is the sender’s email address also on the CC list?

Hi @aeastcott, thanks for checking that and confirming the settings. The locked “A document is completed” setting is locked by design to make sure completion notifications are sent. The “Email PDF copies” setting then controls whether that completion email includes the PDF attachment. It shouldn’t send two separate emails.…

Hi @KarelG, thanks for sharing this idea. For now, the best current option ishttps://help.dropbox.com/installs/mac-external-drive-support on macOS, which may help depending on your setup. I’ll open this up for community voting as well. If others would like to see more backup features added to Dropbox, please upvote and…

Hi @aeastcott, thanks for sharing this feedback. The expected behavior is that CC’d recipients receive one completion email. The setting “When a signature request is completed – email a copy to the other signers and anyone CC’d” under "Email PDF copies" controls whether that email includes the completed PDF as an…

Hi everyone, and thanks again @fiazf for sharing this idea. We recently updated our Team Storage Report feature to include more information and options for managing shared folders. This includes internal and external shared folders, folder ownership, size, membership, and access details. You can find more details on how to…

Hi @blwaaa, just checking back in to make sure everything is working for you now. Please let us know if you’re still having any trouble accessing Dropbox.

Hi @GaeMoskito, we’re currently still investigating this. Could you confirm the specific times, including time zones and dates, when your team experienced these issues? It would also be helpful to know whether you, your whole team, or just a few specific members were affected during that time frame. This information will…

Hi @KBI, thanks for sharing this idea, and welcome to the Dropbox Community. I’ll open this idea up for community voting. If this is something that could assist your workflow too, please upvote and let us know how. For now, the best workaround is to use full names on the files themselves, or include the extra context in…

Hi @katsuo1, thanks for the idea. I can see the use case here, and I’ll open this up for community voting. If you’d like to see the video preview feature retained once the storage limit is exceeded, please upvote this idea and let us know how it would help with your workflow. Thanks.

Hi @clemens3 thanks for the idea. This is now being investigated by our team, we’ll share an update in this thread as soon as we’ve confirmed if the feature can be delivered.

Hi @OChannel, there seems to have been a bit of confusion here around sync preference changes after moving files, probably due to updates over time in how this has worked. Currently, Online-Only files or folders moved into an Available Offline folder should retain their sync preferences. We tested this internally and were…

Hi @glblttrahdrn, I tested this on version 256.4.3790 and was able to see transfer speeds when hovering over the Dropbox system tray icon. Could you try leaving the notification up a little longer and check if it switches between the number of files, sync status, and transfer speeds? Let me know how it goes, thanks.

Hi @Etienne95, thanks for sharing this idea. I’ll open this up for community voting, as we’ve seen a couple of similar requests for this to be added to global admin settings before. If others in the community would like to see this feature added, please add an upvote and let us know how it would help your workflow.

Hi @kauffee_doughnuts, thanks for flagging this and for including the screenshot. I can see how this could feel more difficult now, especially if you’re used to clicking the full sync status area or often pause syncing. I’ll open this up for voting. If there are others in the community reading who agree too, please add an…

Hi again @user0202045042, after discussing this further with the team today, the MSI ProductVersion does comply with the limits, as it’s not possible to build an MSI with a major version greater than 255, as you pointed out. If you’re experiencing any problems upgrading, please let me know.

Hi @user0202045042, thanks for reporting this. The team is aware and currently looking into it. Have you experienced any problems with upgrading yet?

Hi @Mélanie T.1, thanks for the additional feedback and upvote. I’ve discussed this idea with the team today, and they agree it’s a feature worth considering, so they’re going to be looking into it. I’ll let you know here as soon as I have an update on progress.

@Oldowl, thanks for the suggestion. This would be a completely new product rather than a change to an existing Dropbox feature. After discussing this with our developers, I can confirm that there are no plans or bandwidth to implement a 2FA app at this time. That said, we always appreciate hearing ideas from the community,…

Hi @dman98, thanks for the idea and welcome to the community. I’m happy to open this up for voting and see if others would like to see similar features added to manage folder notifications. For everyone else, let us know how bulk or admin notification settings could improve your workflow too, and be sure to upvote if you’d…

Hi @WoofGrrrr, thanks for the idea. I can see how viewing and potentially editing HTML on web could be useful for a lot of workflows. I’ll open this idea up for community voting. If you’re interested in seeing this feature added to Dropbox, please upvote and let us know how it would help your workflow.