Jay Dropbox Community Moderator

If you copy and paste the file to the root directory, does it open there? Could you try renaming the file itself so that it doesn't have an emoji in it?

Hi @"Stratoman", thanks for bringing this to our attention. Could you try these steps to see if they help with your shared links? Keep me posted!

Hi @"terryfri3nds", does this occur when viewing the link on an incognito/private browsing window in your browser?

Hi @"habulhassan", thanks for messaging the Community. Please could you contact the support team directly for them to investigate this matter on their end. They should be able to provide more account-specific information to assist you. Keep me posted!

Thanks for the info, I'd recommend checking with WD support on this matter, since they may need to make some changes to their app in order to connect to the Dropbox API.

Thanks for the info, please could you contact the support team by following this link, for them to investigate further.

Hi @"Jled81", thanks for messaging the Community! Restoring from a computer backup can take time depending on the number of files in the backup. I'd recommend giving some more time for the backup to continue. Keep me posted!

Hi @"_Aurelien_", could you let us know more information about this matter? What OS and Dropbox desktop application version are you running on your device? This will help me to assist further!

Approximately how many pictures do you have in one document? If you create a new Paper doc with only a few images, does it load normally?

Hi @"DavidJV40", if you're certain that this was the same email that you used to login to the Dropbox site, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and…

Hi @"DBinBigD", thanks for bringing this to our attention. As this appears to be related to a third party app or service, I'd recommend first checking with Epson for them to see if they have any information on this matter. Keep me posted.

Hi @"S473", thanks for bringing this to our attention. If the app is visible on this page, could you try disconnecting and connecting it again to see if this helps? Keep me posted!

Do you have any other open apps or services on your machine? Could you try temporarily quitting them, then pausing the Dropbox desktop application, and delete those folders to see if they return?

Hi @"Alivia Z.", before we go to ticket, could you try updating to the newest version of the Dropbox desktop application from this page?

Just to check, since you mentioned that you saved it into a folder, do you see the file in that folder? Could you attach a screenshot showing this? When was the exact last time that you were able to successfully access the file?

HI @"johnweidner", could you try using a different network connection to see if this helps when previewing the files?

Thanks for the details, please could you contact the support team for them to look into this further for you.

Hi @"yasminaz", please could you contact the support team for them to investigate this in more detail.

The link contains instructions for Windows, Mac and Linux, you'll need to click the option for Mac to see those steps.

Hi @"AST2", thanks for messaging the Community. As this appears to be related to a third party app, we wouldn't be able to provide much assistance on this matter. Have you tried disconnecting the app from this page and reconnecting? Keep me posted!

Hi @"BobF18", thanks for bringing this to our attention. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link? Keep me posted!

Hi @"R_obertwdc", thanks for messaging the Community! Just for clarification, were both Dropbox folders associated with different Dropbox accounts entirely under different emails? Do you see any changes on the events page? This will help me to assist further!

Hi @"Stgcmtj", thanks for bringing this to our attention. Could you attach a screenshot showing the exact error message you're getting? This will help me to assist further!

Does that file also have this new behavior when viewing it in the Excel app? What if the file was viewed in landscape mode, does the view expand to show the full cell?

Hi @"Summit Geomatic", thanks for bringing this to our attention. Depending on your plan, you should be able to undo large changes like this by using Dropbox Rewind. Do you have this feature on your account, and are you able to use it to undo this move? Keep me posted!

HI @"WreckItTim1", could you try marking that file with the ignored tag to see if this helps?

Hi @"Paul D.4", you should have the option to complete the installation of the app without needing to upgrade. Could you attach, or copy and paste, a screenshot of what you're seeing in your next reply in order to assist further?

HI @"Mary W.7", what is your current plan according to this page? Did you purchase a Dropbox Sign subscription specifically? Are you able to access your documents from the Dropbox Sign page?

As mentioned previously, the email communication doesn't know of the total amount of quota on your account. As you're still under quota from what you've described, you can ignore those email messages.

We have a large number of users using Office apps on iOS devices, and to my knowledge, none have reported this issue. Could you create a new Excel file from the Dropbox site directly and, without copying and pasting data, try to replicate the issue?