Jay Dropbox Community Moderator

Hi @"Bill_Richards", the sync icons shown aren't actually from Dropbox. The green tick with an underscore is actually a Google Drive icon. Is it possible that you also have that program running on your machine at the same time? Is it trying to sync the Dropbox folder?

Hi @"Mike S.25", thanks for bringing this to our attention. Just to check, did you permanently delete the files yourself, or just a normal deletion from the site? Could you try switching browsers to see if this helps? This will help me to assist further!

What is the exact version of Windows 10 that you're running on your machine? Is this a company-managed device, or your personal machine?

Hi @"JPDemers", thanks for the information. Please could you contact the support team for them to look into this matter in more detail on their end.

Hi @"KohllahStudios", thanks for the details. Please could you contact the support team with this information for them to investigate further.

Were these Paper files owned by you, or were they created by other users? Were they in private or shared folders?

Hi @"godfreyp", could you clarify at exactly what stage you're getting this error? Is it before the upload, during the upload, when it's on the site, or after you download and open it on your computer? A screenshot showing the error would help greatly.

Could you the advanced reinstallation steps again, and ensure that any Dropbox folder with the installation is empty first?

Could you confirm the exact version of the Dropbox desktop application that you're running by hovering over the icon, or opening the preferences in the app?

Hi @"MattMc", just for clarification, are you using a Windows or Mac device? Could you give an example of a folder that isn't appearing in the selective sync window? A screenshot of this (while hiding any sensitive details) would be great.

Are there any yellow messages in the desktop app when you click it and view Sync history and Activity?

Hi @"GinatheGenerous", could you attach a screenshot showing what you're seeing in the Dropbox Mobile app?

It sounds like the payment needs to be accepted by your bank, which isn't something that we can assist with, even if you made the payment via another method. You'd need to contact your bank for further assistance, or find another card or method of payment (such a PayPal) to upgrade your account.

Hi @"Helena12", there isn't a method to upgrade over the phone. It can only be done through the Dropbox site or via the Dropbox mobile app. What's the exact error you're getting? A screenshot, while hiding any personal details or card info, would be great.

Hi @"CMM27", thanks for bringing this to our attention. Paper files don't have any local content, as those files in Finder are only shortcuts to the Dropbox site where the Paper file would exist, so it isn't possible to recover them from the computer. You then mentioned that you already deleted the files from the site. Did…

HI @"arrysaa", could you quit all open applications on your computer and from the system tray, then exit any Dropbox processes from Task Manager, and try the full uninstallation steps from this page.

Hi @"dbForumUser", there doesn't appear to be any obvious issues with the digital signature. If you experience this issue again in the future, please contact the support team directly for them to investigate this in more detail.

Hi @"JayneK", thanks for bringing this to our attention. What OS and Dropbox desktop application version are you running on your machine? A screenshot showing the notification would help greatly. This will help me to assist further!

HI @"Bill_Richards", if you look in the Dropbox folder in Explorer, do you see any files or folders without the green syncing icon on them?

Hi @"Bruce M.19", which Dropbox folder on your computer has the syncing icons on them? This would be the one currently linked to the desktop app, and should have the latest information synced from the site.

Hi @"bjames1000", thanks for providing these details! Have you tried marking the folder as online-only instead of using selective sync? Have you already been in contact with the support team directly? This will help me to assist further!

Hi @"Merf", thanks for bringing this to our attention. Are you certain that there is no Dropbox icon in the system tray near the clock? Is it possible that it's hidden automatically by Windows? A screenshot of your system tray would help greatly. This will help me to assist further!

When you uninstalled and reinstalled Dropbox, did you perform an advanced reinstallation?

Thanks, could you try reinstalling the desktop app, without uninstalling it first, using this link?

Hi @"meljewel" ,if the file previews normally in a browser, but not in the Pinterest app, then it would be related to how Pinterest displays these links. It would be best to contact them directly for assistance on this matter.

Hi @"RiCo67", could you attach a screenshot showing then context menu when you right a file or folder in your Dropbox folder directly (and not via a Quick Access menu)?

Hi @"Richard S.63", with Essentials, you do get support from the team, so I'd recommend continuing with them via email. Phone support is only available for team admins on Dropbox Business teams. We wouldn't recommend contacting any unofficial Dropbox support for your own security.

What about if you quit the Dropbox desktop application entirely, and try opening it again? If you copy and paste that file to a non-Dropbox folder, does it open?

Hi @"guy1234", thanks for bringing this to our attention. As this seems to be an error with Microsoft Defender and its connection to the internet, I'd suggest contacting Microsoft for support directly. Keep me updated with any progress!

Hi @"GratefulUser", thanks for bringing this to our attention. What is the current OS and desktop app version that you're running? Could you attach a screenshot showing the desktop app when you click the icon in the system tray/menu bar? This will help me to assist further!