Jay Dropbox Community Moderator

Hi @"kenternst", thanks for posting today! Are you referring to the Dropbox site, mobile app or desktop app? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? This will help me to assist further!

Hi @"Clifford_B", thanks for bringing this to our attention. Are you a member of a shared folder, which you have view-only access to, or another user has view-access? This will help me to assist further!

Hi @"gjdarr1954", I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. From there you should be able to contact support. Make sure to pick an…

Hi @"Luce_S", I've merged you to this thread, please check the solution on how to disable the quick view on the site.

Hi @"thognar", thanks for bringing this to our attention. Currently, there isn't an official method to do as you're asking with Dropbox. There may be some other third party apps or services that can help you to sync that way to and from Dropbox. If you have any further queries, feel free to message back.

Hi @"KathieKathy", the Dropbox Backup feature is different to the normal syncing process of the Dropbox folder. Do you have Dropbox Backup enabled on your device? You can check if there are any active backups on this page.

Hi @"Liz Falconer", do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Could you check the bandwidth settings in the Dropbox desktop application? Also, is the external drive connected via USB 30 or C to your machine, and is it also in use frequently during times of syncing?

No worries, thanks for letting us know in this matter and that you were able to get the edits.

There might not be a conflicted copy since this was via shared link. If the text was deleted, then it could appear on the events page, but as you've mentioned, it isn't there in the version history.

If a file is edited in Word for the Web, then it would be edited and saved almost immediately. Have you previously had conflicted copies when the same file with your collaborator was opened at the same time?

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @"chrisjorg", thanks for bringing this to our attention. Just for clarification, what kind of shared link to the file did you create for them to edit the file? This will help me to assist further!

Hi @"Morgsbek", thanks for messaging the Community! When you enable the camera upload feature, it will automatically attempt to upload any images in the camera roll and any albums you choose to the Camera Uploads folder. It won't be possible to preserve any album names, since all images go into the Camera Uploads folder.…

@"Britkit97", you can copy and paste your screenshot in your next reply, if you're not seeing the option to attach the screenshot. Otherwise, try using a desktop machine to attach it. @"dlav2001", it might not be possible to deselect subfolders when using the Dropbox Backup feature on your device. 

Do the files have any sync icons on them? Could you attach a screenshot showing the difference of files on the external drive, and on the Dropbox site?

Could you clarify exactly what you mean by using a snipping tool event, step-by-step, for me to understand what is happening?

Instead of moving the file itself, does a copy of the file experience the same issue? Does the file have a password, or any other special permissions on it?

HI @"ddco3", could you clarify what the issue is exactly? Are you trying to add that shared folder which is 716 GB onto your account which has a 2 GB limit?

Could you test this by copying and pasting the file into the root Dropbox folder, and try starring that copy?

Is it only occurring for this file, since you mentioned a folder works?

Hi @"Kookoo2", thanks for posting today! The files would become online-only, meaning they would free up space on your hard drive, but you'll still see the placeholders there. If you have any further queries, feel free to message back.

Do you see any recent events related to these files? Are they in a shared folder or a private folder?

Files and folders with an underscore at the beginning of them are considered to be hidden files on Mac OS. You'll need to enable the viewing of hidden files to see them in your Dropbox folder there.

Hi @"Mary Ann1", thanks for messaging the Community! You can see these deleted files on the deleted files page. Did you recently move these images, or make any other changes to them? This will help me to assist further!

Hi @"benraph", thanks for bringing this to our attention. Could you attach a screenshot showing the folder in Finder, and another on the website and Windows machine showing the same folder without the files in question? This will help me to assist further!

We appreciate this feedback about the Windows screen capture feature, we take all comments into consideration when looking to improve the Dropbox app and services.

What is the exact message In the Dropbox desktop application when you click the icon in the system tray?

Is this xlsx file in a private or shared folder? Could you attach a screenshot showing that the file has a star on it in Chrome?

Hi @"williamb11", thanks for messaging the Community! Just for clarification, is this an error message on the Dropbox site, or a Windows error? A screenshot showing this information would help greatly!