Jay Dropbox Community Moderator

Hi @"jackybe67", thanks for messaging the Community! Just for full clarification, is the external drive the location for your Dropbox folder, or are you backing up the external drive to your Dropbox account using the Dropbox Backup feature? This will help me to assist further!

Does the file request work as normal if you access it directly from the Dropbox site and not via another site?

Hi @"MichaelErtelPub", could you provide more details about exactly what you're experiencing? Is this for old, or new requests? Are you currently under quota when attempting to use a file request link?

Hi @"ssegel", could you try clearing the cache on your browser to see if this helps? Additionally, checking another browser entirely might also help determine if it's related to the browser itself.

Hi @"melanie_rollo", currently, there is no information on when or if this will be added to the Dropbox site or app.

Hi @"hshupe16", thanks for messaging the Community. Currently, the feature that @"Rich" mentioned is only available for personal plans, and not for Dropbox Business teams. There isn't an official method to do what you're asking, so you'll need to look into other third party services to transfer the files across. If you…

HI @"Leigh19", could you try these options to take a screenshot on your machine?

No worries, keep me updated!

According to the web, it's possible that the screenshot button is on the top row of the Numpad. However, you might need to check the developer directly for more help locating that key.

Hi @"K0zZ", are you using a laptop or normal desktop computer?

Hi @"-caffeinated-", thanks for bringing this to our attention. What is the current status of the Dropbox desktop application when you view it from the menu bar? What is the current version of Mac OS and the Dropbox app? This will help me to assist further!

Hi @"K0zZ", thanks for messaging the Community! There isn't a special shortcut for the screenshots on Windows, aside from the standard ones that Windows provides. Are you receiving any error currently regarding the shortcut? This will help me to assist further!

Hi @"ale0805", please could you contact the support team directly for them to investigate this further.

Hi @"RCNET", thanks for messaging the Community! It's possible that this was a shared file from Dropbox. Another possibility is that this wasn't a genuine email. Could you attach a screenshot showing the email you received, while hiding any personal info, in order to determine this? This will help me to assist further!

Make sure you access the link while in an incognito/private browsing window, and when you're not logged into your own Dropbox account, then you'll see the options.

Hi @"tenderfoot", could you clarify exactly what you mean by the fact that it didn't work?

It sounds like a normal shared link, which is one-way read-only, meaning you can't upload any information there. You'll need to ask them to create a file request using the steps I provided previously.

Hi @"ArielSoto", I'd recommend contacting the support team directly to see if they have any information regarding this matter.

Hi @"FdoIsidro1", thanks for messaging the Community! Was this a shared link to view a folder? Could you check with them if they could create a file request for you to upload files? This will help me to assist further!

Hi @"DMJS", thanks for bringing this to our attention. Did you perform an advanced reinstallation of the app using these steps? As you've done all the know steps to resolve this behavior, there isn't much else we can suggest. If you have any further queries, feel free to message back.

Hi @"Sou", does you have the Dropbox desktop application constantly running and syncing throughout the day? What type of files are you experiencing this with? If you create a text file and edit it once, give it a minute, then edit it again with new information, do you get three versions (the original, the first edit, then…

Hi @"xhibit4", thanks for bringing this to our attention. This appears to be how a shared link appears on Facebook, so it would be related to their service. Have you tried contacting them directly regarding this matter? This will help me to assist further!

HI @"Dsagstad", have you tried restoring your purchases on your iPhone using these steps?

Currently, when the team admin converts your account to a Basic plan, you won't lose access to your files, though, as mentioned previously, there could be a possibility of data deletion if left in that state for too long. When you upgrade to Plus, you'll be able to sync files again.

If you don't wish to perform the advanced reinstall, feel free to contact the support team directly to see if they can provide any alternative troubleshooting for this behavior you're experiencing.

The system tray is the icon near the clock. Could you try quitting all open applications and services on your computer first before attempting to uninstall the Dropbox desktop application?

Hi @"BenJohnston", thanks for bringing this to our attention. Just for clarification, are you trying to sync a folder that is outside the normal Dropbox folder, and one that isn't in an external drive? This will help me to assist further!

Hi @"benreed", if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Hi @"jonathan46", thanks for messaging the Community! This is already available on the Dropbox site by clicking the 'Crete' button while in the folder you want, and choose 'Send file request. Would this be suitable for your requirements?

Hi @"crabcakes", when you reinstalled the app, did you perform an advanced reinstallation?