Jay Dropbox Community Moderator

This error usually occurs when there is another cloud provider on your machine, which is affecting the sync icons on Windows. Generally, marking the files as available offline would help, since the files are then stored on your machine and you shouldn't get another issue like this.

Hi @"DavidM07", currently, we don't have any information on why the issue appears to have gone. If you do experience this issue again, please contact the support team directly for them to investigate it in more detail.

Hi @"YPO-jen", thanks for messaging the Community! It is possible to unzip files on the Dropbox site using these steps. Are you experiencing any difficulties during this process?

Thanks, I've moved this thread to the API forum for our colleague to provide more specialized assistance.

Hi @"jpimbema", thanks for messaging the Community! Just for clarification, are you using any of the Dropbox API when embedding Dropbox onto your site? This will help me to assist further!

Hi @"deejay4704", the advanced uninstallation is intended to remove all traces of Dropbox on a machine. Signing out of the desktop app is enough to unlink the device from a specific Dropbox account, if that is what you require.

Hi @"priscillasr", thanks for messaging the Community! Are you the only person on your team experiencing this? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? This will help me to assist further!

Hi @"SigurdurBjornsson", this looks like an orange box icon, which could indicate a conflict with OneDrive on your machine, is it currently running? Could you try marking those files as available offline to see if this helps with opening them?

Currently, there isn't a method to directly access a link to then upload it to Dropbox. There may be some third party apps or services that can perform this to then upload it to Dropbox.

Glad to hear that the files are syncing now! Let us know if you need any further assistance in the future.

Hi @"FMKatz", thanks for messaging the Community! If you use the 'email to Dropbox' feature, you can send emails to your account with an attachment (not in the body of the email) and it'll appear on your account. If you need any further assistance, please let me know!

It does look like you have over 300k files in your Dropbox folder, which could be the reason for what you're experiencing, as the performance of the app can decrease over that amount of files.

Thanks for the update, could you let us know what you found so that it might help other users with similar questions?

Thanks for the clarification, this might help other users who have done something similar and experienced the same issue!

Thanks for the update, and I'm happy to hear you found a solution. Just to check, do you have a custom setup which assigned a drive letter for the Dropbox folder, since this isn't part of the normal Dropbox app process?

Hi @"jbaliko", thanks for bringing this to our attention. Is your computer a company-managed device, or a personal machine? Have you tried reinstalling the Dropbox desktop application with administrator rights using these steps? Keep me posted!

Thanks for the info. Could you contact the support team directly with this information so that they can investigate this in more detail on their end?

Hi @"eli104", thanks for bringing this to our attention. Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? This will help me to assist further!

HI @"autologout", as the app wasn't able to connect to the Dropbox servers to update the file, you should have differing versions of the files. Do you have the updated versions of the files in that app? Are you able to upload them manually to your Dropbox account via the mobile app?

Thanks for the details, I believe at this point it would be better to contact the support team directly for them to investigate this matter in more detail to see why this is occurring on your device.

Hi @"Angry Beaver", how many photos do you have on your account approximately?

Does it have the old business email address that you no longer use? Are you able to change it to another email address that you have access to, one which isn't already associated with a Dropbox account?

Is the invoicing app currently open? Have you tried quitting that app entirely to see if this helps? Could you also check the bandwidth limit in the Dropbox desktop application preferences?

Hi @"Philip F.2", you can contact the support team directly by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

Hi @"AirSix", at this point, I'd recommend contacting the support team directly for them to assist you in relation to this matter, as they have more access to account-specific details.

Hi @"SueSi", thanks for bringing this to our attention. Just for clarification, are you able to login to the Dropbox account and change the email address on this page? This will help me to assist further!

Hi @"Bittobetty", thanks for messaging the Community. Are these files in a specific folder, or randomly located on your account? How large are the files you're trying to sync? This will help me to assist further!

Hi @"see1", thanks for these details. I'd recommend contacting the support team directly for them to investigate this in more detail on their end.

The desktop app shouldn't have to login consistently, it should remain logged in permanently, provided you don't manually log out of the app. What desktop OS and Dropbox desktop app version are you currently running?

It seems like there was a conflict at some point on your account, could you attach a screenshot showing how it appears in Explorer/Finder and on the Dropbox site?