Jay Dropbox Community Moderator

HI @"kaidokas", are you part of a Dropbox Business team? Is it possible that this has been disabled by the team admin?

Hi @"Radx", thanks for posting today! Assuming that they are uploading files to your Dropbox account, which sounds like it's a Business team from your description, then the quota should change. Are they uploading directly to the site, or using the desktop or mobile app? What does the quota usage show on this page? This…

Thanks for the update, it might be worth continuing with the email support for them to investigate this in more detail on their end.

Hi @"FritzTheBox", thanks for bringing this to our attention. Could you try an advanced reinstall of the app using the steps in this link? Keep me updated with any progress!

Could you try quitting all open apps and services on your computer, including the Dropbox app, and then reopen it to see if this helps with the backup process?

Hi @"Riccardo47", it can take a little time for an email to be sent to verify the new address. Were you able to change the email on your account?

Hi @"powerfoot", when you uninstalled the app, did you perform an advanced reinstallation?

Thanks for the info, if the issue occurs again, feel free to contact the support team for further investigation. 

The system we use would open emails automatically. I can see that the agent provided information on how to access the security page on the Dropbox site.

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? Do you have any bandwidth limit in the desktop app?

Hi @"Sam Toor", thanks for messaging today. Could you try disabling the automatic backup, which will enable the 'Backup now' option, and try clicking that to see if this helps? Keep me posted!

Could you clarify exactly where you're seeing the 25 TB plan on the Dropbox site?

Hi @"bdweisel", thanks for messaging the Community! That article you posted is related to moving the entire Dropbox folder to another location, and isn't relevant to your situation. This article tells you on how to move files and folders within your account. Keep me updated with any progress!

Is the folder very large? Can you recover the folder and then delete some of the files manually in batches, and then permanently delete them?

If there isn't any event history, and the files were moved or deleted in 2015, then it wouldn't be possible to recover them now, even from our end, unfortunately. I'm sorry I can't be more helpful on this matter.

Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Excellent, glad to have helped out. Enjoy the rest of your week!

Hi @"kurioshopp", thanks for bringing this to our attention. It's possible that the team admin has disabled the option to permanently delete files on the Dropbox Business team. Do you see the option to permanently delete the file on the deleted files page? This will help me to assist further!

Hi @"kaFxo3-zigkad-nerxyb", could you attach a screenshot showing this message you're seeing?

Just to check, do you have two separate Dropbox accounts, a personal account and a Dropbox Business plan, under different emails?

Could you try using these steps to restore the purchase in the iOS app?

Hi @"Paola020", currently, you can only link Dropbox Business accounts and personal accounts together, so that they have separate Dropbox folders on the computer. If you want to merge the accounts, the best method is to copy the files from one account to another using shared folders.

Hi @"Jesperdue", thanks for contacting us! Just to check, did you upgrade in the iOS mobile app, or did you pay with Apple Pay? This will help me to assist further!

Generally, uploading through the site doesn't allow for files to be restarted. Do the files preview normally on the site? What about after you download them to your computer?

Hi @"kenternst", we've not seen similar reports like this. Have you tried connecting to a stable WiFi connection to see if the issue persists? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @"sportsman1", thanks for bringing this to our attention. Just to check, were you directly uploading files to the Dropbox site, or by moving files into the Dropbox folder with the Dropbox desktop application installed? This will help me to assist further!

Hi @"vibraphonusrex", thanks for bringing this to our attention. Does the events page or deleted files page contain any data regarding this folder? This will help me to assist further!

Hi @"RalphHawaii", thanks for messaging the Community! There isn't any reason why the app might be indexing a certain file. The app does occasionally reindex files on the account. Are you experiencing any sync issues on that machine? This will help me to assist further!

Hi @"Rmorris8", thanks for messaging the Community! Did you create a shared link to the file, or was it via another method to access the document? This will help me to assist further!

Hi @"Sam Toor", what error are you getting when applying the promotional offer? What payment method have you selected?