Jay Dropbox Community Moderator

Could you attach a screenshot showing the referrals page, which shows exactly when a promotional offer has been activated on your account?

Since E:\SRO_Data isn't a Dropbox folder, it can't directly sync to your account like normal, so it sounds like some other software would've been used to transfer the information to your Dropbox account. 

Hi @"Caldon", thanks for bringing this to our attention. The email you received wouldn't have the correct information about the exact level of quota on your account. You'll be able to see the correct amount on this page. If you have any further queries, feel free to message back.

Hi @"nadahashmi", thanks for bringing this to our attention. Are you right clicking on files within the Dropbox folder, or from outside the Dropbox folder? Could you attach a screenshot showing the options you currently get when right clicking in Finder? This will help me to assist further!

Hi @"Steve R.8", thanks for bringing this to our attention. Files in another folder wouldn't be automatically synced to your Dropbox account, unless you'be enabled the Dropbox Backup feature, or have another third party app or service to act as a go-between to sync them to Dropbox. Could you let me know how exactly files…

Hi @"jojo1515", could you attach a screenshot showing what you're seeing in this instance when attempting to send a reminder?

As you're already contacting the team via email, we wouldn't be able to provide any additional or new information via the Community, since the support team need to investigate it in more detail.

Hi @"sclippy08", could you clarify how you're accessing the other user's account? Do you have their login credentials? Are you certain that you've invited the correct email address associated with their Dropbox account?

Hi @"user365", thanks for bringing this to our attention. What version of Outlook are you currently running on your device? This will help me to assist further!

Could you attach a screenshot showing how the files appear in the Dropbox folder in Finder?

Thanks, I've gone ahead and prioritized the first ticket to expedite matters on your behalf.

Thanks for the info. In order to add folders into a team folder, you'd need to add them from the Dropbox site or the admin console directly.

HI @"M7153DRC", I've merged you to this post, please check the posted solution to see if this can apply to your account.

Hi @"calsav1", thanks for bringing this to our attention. Unfortunately, it’s not possible to opt-out of the image search feature. Please note that your files are as safe as they always have been; image search hasn’t changed anything with regards to how content in your Dropbox account is stored. Please let me know if you…

Hi @"arshia m.", thanks for posting! Could you what you mean by unsynced file? Is this a file on the site but not on your computer, or the opposite? This will help me to assist further!

HI @"rbaltman", could you try using Safari in private browsing mode, without any extensions running, to see if that could be causing the download issue?

Do you have the ticket ID from the automated email response so I can locate it in our system?

It might require re-indexing to confirm that the files are still in the same place as last time, though it isn't possible to know given the current status of your files on your device. 

Are you trying to create a folder in your personal folder, or in the team space for your account?

Hi @"kschil", I believe they're referring to relative or absolute links. A relative link refer to a local link to a file or computer, and doesn't show the full directory. If the file is moved the link won't work. An absolute link contains the full URL to a file, and should work if the URL is a shared link available for…

Hi @"mgchappe", could you try quitting some of the other apps from the menu bar in order to view the Dropbox icon in the menu bar?

HI @"Dan401", could you try reinstalling the Dropbox desktop application by using this link to see if this helps?

Hi @"IreneSRPM", as you mentioned that you're on a paid plan, try contacting the support team while logged into your account and they'll be able to assist further.

Thanks for the info, the article does mention the older version of the Backup feature, so it hasn't been updated to reflect the new changes. It is no longer possible to revert to the previous version of Dropbox Backup.

Hi @"PFSE", thanks for messaging the Community. We appreciate your feedback regarding this matter. Do you have the ticket ID from when you contacted the support team? This will help me to assist further!

Hi @"dana50" , thanks for bringing this to our attention. Are you trying to create the folder from the main Dropbox page, or via the admin console? This will help me to assist further!

The Backup won't be visible on the mobile app app any longer after a recent update. It will only be visible on the site. This article will explain the difference between the syncing files and backing up files. 

It sounds like the link itself is working normally in that case. This would be an issue with how Wordpress is processing the image link. Have you tried contacting them directly regarding this matter?

Hi @"Msloane2", thanks for bringing this to our attention. Just for clarification, when you say 'images from the web', do you mean when you open the shared link from outside of the Wordpress site? This will help me to assist further!

Hi @"Ben44", please could you contact the support team directly for them to investigate this matter in more detail.