Jay Dropbox Community Moderator

Hi @"garugc", thanks for messaging the Community. Could you clarify what Obsidian is and how you believe this issue happened afterwards? Do you see the files that aren't syncing from within the Dropbox folder on your machine, and do they have blue icons? This will help me to assist further!

Hi @"Jbizzle", thanks for messaging the Community. Are you uncertain that the reason the files are being rejected is due to the file extension, or is it doing else related to the file itself? Are you uploading files to the Dropbox site directly, or by moving files into the Dropbox folder on your computer? This will help me…

It does sound like something is still preventing the Dropbox desktop application from accessing the internet. I'd recommend checking again with the IT team to see if all these domains have been whitelisted.

Hi @"stylist", could you try these steps to see if this helps with opening the file locally? The files might need to be made available offline for this to work.

HI @"Patrick Bailie", is a user is disconnected, then it means that they were offboarded from the team and converted to an individual account. This means that they kept the files that were associated with that user, and they now reside on their personal account, so you cannot transfer their files, since there are no files…

Hi @"valerostudio", can you try quitting the app, then quitting all other open apps and services, including security software, and then restarting the Dropbox app to see if this helps.

HI @"shariw", for the zip file, you need to click the 'Extract all' button as mentioned in my post, are you able to see that via the ellipsis?

Hi @"THL1", thanks for bringing this to our attention. What plan are you currently on according to this page? This will help me to assist further!

Hi @"RussellC", you can follow the steps in the article posted by @"Walter" to refer other users to join Dropbox. Each completed referral will grant you 500 MB of quota on your account. Also, depending on if your account is eligible, you might be able to upgrade to the Basic Extra plan, which gives you 50 GB of quota.

Hi @"Bryn K.", thanks for contacting us! Could you try the following on the Dropbox site? - Search for a file or file type - Change the layout to Large list by clicking the grid on the right - Underneath the files you'll see the full path, which is also clickable to go direct to the folder. Does this method work for you to…

Hi @"EdVanSchleck", have you already tried contacting the support team for further assistance regarding this matter?

Hi @"avengerx", thanks for contacting us. We appreciate the feedback on this matter and for reporting this to us. If you have any further comments, feel free to message back.

HI @"pictoria-hall", could you clarify exactly what happens when you click the download button? Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Hi @"Nathan C.16", could you try opening the site in incognito mode to see if this helps, without any extensions running?

Hi @"Jeremy M.10", thanks for bringing this to our attention. Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. Let me know how it goes!

Hi @"airorangen1dw", thanks for bringing this to our attention. What OS and Dropbox desktop application version are you running on your machine? What is the current status of the app when you click the icon in the system tray/menu bar? This will help me to assist further!

Hi @"donoharm", thanks for bringing this to our attention. If you right click the Dropbox folder itself and mark it as available offline, this will force all files to download and remain on your computer. You can also set the default setting in the Dropbox desktop application preferences. If you have any further queries,…

Thanks for the info, I'd recommend contacting the support team directly for them to investigate this matter in more detail on their end.

Hi @"utpmg", what is the current status of the backup when viewing it on the Dropbox site?

Hi @"mps1975", could you confirm what plan you're on according to this page?

HI @"tetonman", if you're using a new computer, then it isn't possible to continue using the same backup as before, since you're on a different machine. You'll need to create a new backup with this external drive to your Dropbox account.

Hi @"jonc2", just to clarify, by the collections, do you mean the individual projects in the workspace?

Could you clarify what you mean by the native files integration? A screenshot of this would help greatly.

Hi @"GJbristol", thanks for messaging the Community! Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. Let me know how it goes!

Hi @JacobWalling, thanks for bringing this to our attention. Could you clarify exactly what you're receiving by email? Are you part of a Dropbox Business team by any chance? Could you attach a screenshot of this, while hiding any names or emails? This will help me to assist further.

Hi @"Francis-sollutia", currently, it isn't possible to preview Paper docs in the quick preview window. In order to view them, you would need to open them directly.

HI @"Mr Groovyblues", could you try disconnecting the Excel app from your account on this page, and try opening an Excel file on the mobile app again?

Hi @"JSLK-", could you attach a screenshot showing the folder in Dropbox and the prompt you get when trying to unshare, while hiding any personal names or emails, in order to understand what you're seeing?

HI @"lanefarin", are you using a company-managed device by any chance, or a personal machine?

Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.