Jay Dropbox Community Moderator

It might require re-indexing to confirm that the files are still in the same place as last time, though it isn't possible to know given the current status of your files on your device. 

Are you trying to create a folder in your personal folder, or in the team space for your account?

Hi @"kschil", I believe they're referring to relative or absolute links. A relative link refer to a local link to a file or computer, and doesn't show the full directory. If the file is moved the link won't work. An absolute link contains the full URL to a file, and should work if the URL is a shared link available for…

Hi @"mgchappe", could you try quitting some of the other apps from the menu bar in order to view the Dropbox icon in the menu bar?

HI @"Dan401", could you try reinstalling the Dropbox desktop application by using this link to see if this helps?

Hi @"IreneSRPM", as you mentioned that you're on a paid plan, try contacting the support team while logged into your account and they'll be able to assist further.

Thanks for the info, the article does mention the older version of the Backup feature, so it hasn't been updated to reflect the new changes. It is no longer possible to revert to the previous version of Dropbox Backup.

Hi @"PFSE", thanks for messaging the Community. We appreciate your feedback regarding this matter. Do you have the ticket ID from when you contacted the support team? This will help me to assist further!

Hi @"dana50" , thanks for bringing this to our attention. Are you trying to create the folder from the main Dropbox page, or via the admin console? This will help me to assist further!

The Backup won't be visible on the mobile app app any longer after a recent update. It will only be visible on the site. This article will explain the difference between the syncing files and backing up files. 

It sounds like the link itself is working normally in that case. This would be an issue with how Wordpress is processing the image link. Have you tried contacting them directly regarding this matter?

Hi @"Msloane2", thanks for bringing this to our attention. Just for clarification, when you say 'images from the web', do you mean when you open the shared link from outside of the Wordpress site? This will help me to assist further!

Hi @"Ben44", please could you contact the support team directly for them to investigate this matter in more detail.

If you copy and paste the file to the root directory, does it open there? Could you try renaming the file itself so that it doesn't have an emoji in it?

Hi @"Stratoman", thanks for bringing this to our attention. Could you try these steps to see if they help with your shared links? Keep me posted!

Hi @"terryfri3nds", does this occur when viewing the link on an incognito/private browsing window in your browser?

Hi @"habulhassan", thanks for messaging the Community. Please could you contact the support team directly for them to investigate this matter on their end. They should be able to provide more account-specific information to assist you. Keep me posted!

Thanks for the info, I'd recommend checking with WD support on this matter, since they may need to make some changes to their app in order to connect to the Dropbox API.

Thanks for the info, please could you contact the support team by following this link, for them to investigate further.

Hi @"Jled81", thanks for messaging the Community! Restoring from a computer backup can take time depending on the number of files in the backup. I'd recommend giving some more time for the backup to continue. Keep me posted!

Hi @"_Aurelien_", could you let us know more information about this matter? What OS and Dropbox desktop application version are you running on your device? This will help me to assist further!

Approximately how many pictures do you have in one document? If you create a new Paper doc with only a few images, does it load normally?

Hi @"DavidJV40", if you're certain that this was the same email that you used to login to the Dropbox site, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and…

Hi @"DBinBigD", thanks for bringing this to our attention. As this appears to be related to a third party app or service, I'd recommend first checking with Epson for them to see if they have any information on this matter. Keep me posted.

Hi @"S473", thanks for bringing this to our attention. If the app is visible on this page, could you try disconnecting and connecting it again to see if this helps? Keep me posted!

Do you have any other open apps or services on your machine? Could you try temporarily quitting them, then pausing the Dropbox desktop application, and delete those folders to see if they return?

Hi @"Alivia Z.", before we go to ticket, could you try updating to the newest version of the Dropbox desktop application from this page?

Just to check, since you mentioned that you saved it into a folder, do you see the file in that folder? Could you attach a screenshot showing this? When was the exact last time that you were able to successfully access the file?

HI @"johnweidner", could you try using a different network connection to see if this helps when previewing the files?

Thanks for the details, please could you contact the support team for them to look into this further for you.