Jay Dropbox Community Moderator

Hi @"robertbowlin", thanks for bringing this to our attention. If you don't have any backups or shared folders taking up quota, then you must have some files on your account that are taking up space. You can check and calculate the size of folders on your account by following these steps, and this should help you locate…

Hi @"bimlloyd", thanks for contacting us. There are two separate features available, depending on your plan. Domain verification and invite enforcement is available for Dropbox Advanced, Business Plus, and Enterprise plans. A more powerful version, namely domain insights and account capture, is available for Enterprise…

Hi @"MariaD2", thanks for bringing this to our attention. Are you trying to move files from a private, shared or team folder? Could you attach a screenshot showing what you're describing? This will help me to assist further!

Hi @"ritesh369", I've opened a ticket for you, please could you reply to it as soon as possible!

Hi @"Mirasol", have you already submitted a ticket regarding this matter to the support team?

Hi @"J10000", as the search for those characters isn't possible via the site, then you'll need to search for the files in Finder or Explorer manually and change the names from there.

Hi @"SS00", as this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an…

Hi @"dglarseniy", could you try deleting the cache folder using these steps to see if this helps with the Dropbox desktop application?

Hi @"cs28", thanks for the info, could you get in contact with the support team directly for them to investigate this in more detail?

Hi @"MothraNOVA", thanks for the information, please could you contact the support team directly for them to assist further on this matter on their end?

Hi @"rose cervantes", as it isn't possible to merge Dropbox accounts, it's possible that the account you mentioned is still active. Are you able to login to that account on the Dropbox site directly? When was the last time you accessed that Dropbox account? Was it recently or over 12 months ago?

Hi @"joshuaelectric", if you're not able to uninstall the Dropbox desktop application, please contact the support team directly for them to investigate this in more detail on their end.

Hi @"Bradfordaudio", thanks for bringing this to our attention. Just for clarification, is the Dropbox folder located on your internal drive, or an external drive? Are you transferring the files to a different drive? What is the exact OS and Dropbox version that you're running? This will help me to assist further!

Could you attach a screenshot showing the entire Dropbox window, showing where the folder is on the file structure on the site?

Hi @"gokenchung", could you clarify what you mean by 'syncing has occurred up to the minute'? Does this mean that files have been syncing normally for the last 4 months? Depending on your plan, you can view the version history of a plan from 30 days ago or higher.

Hi @"shastings", as you're still experiencing this issue, I'd recommend contacting the support team directly for them to investigate this in more detail on their end.

If you're in the parent folder above that automated folder, and then right click it, or hover over it and click the ellipsis, do you see the option there?

Hi @"idsanalyst3", thanks for bringing this to our attention. Could you clarify what that program is an how it could affect the Dropbox desktop application and the syncing process for you to view PDF files? This will help me to assist further!

Hi @"Roo-On-Uke", thanks for bringing this to our attention. Are you able to follow these steps to delete the automation on that folder? This will help me to assist further!

That's correct, have you noticed any similar behavior since reinstalling the Dropbox desktop application?

Hi @"cyrusvill", in order to look into this matter, please could you contact the support team directly for them to assist further?

Hi @"Warren J.", thanks for bringing this to our attention. What OS version are you currently running on your device? When you run the Dropbox desktop application, what version of the app are you running? This will help me to assist further!

Hi @"shastings", if you reinstall the app, not uninstall it, then your settings should remain the same as they are now.

You don't need to uninstall the app, all you need to do it is sign out of the account in the desktop app, and then sign back in using the steps linked in my previous post. This should revert the desktop app to the old Dropbox folder location.

Hi @"carina83", the only option remaining would be to sign out of the Dropbox desktop application, and then back into your account. This would make the account revert to the old format before the CloudStorage folder, and it would resync all the files again from the site.

Thanks for the info, could you contact the support team directly for them to investigate this matter in more detail on their end?

Could you clarify exactly how you marked those folders to not appear locally? Did you use the selective sync feature, or something else?

Hi @"X3ND", thanks for bringing this to our attention. Do any of the folders have incompatible characters for Mac OS, such as those listed in this article? This will help me to assist further!

Hi @"Brylske", thanks for messaging the Community. Just for clarification, are you copying the entire Dropbox folder itself, or a folder within the Dropbox folder, or are you moving the Dropbox folder using these steps? This will help me to assist further!

Hi @"daveyp", we appreciate the feedback on this matter. We take all comments into consideration when improving the Dropbox app, site and services.