Jay Dropbox Community Moderator

Hi @"Frostbytes", thanks for messaging the Community. We've not received any reports similar to this recently. As you're already in contact with the support team, we wouldn't be able to provide any different information, since they would have more access to account-specific details. I'd recommend continuing with them…

When you reinstalled the app originally, did you perform an advanced reinstallation? 

The issues we've had back should've been resolved. Are you still experiencing issues on your device? 

Hi @"line3", thanks for messaging the Community! When you plugged in the SD card, what is the exact prompt you received? Was it to enable the camera upload feature, or the Dropbox Backup feature? This will help me to assist further!

Hi @"Laq", the email to Dropbox feature is only for any attachments in the email, and not the body of the email itself (as in the writing).

Hi @"nzer", thanks for messaging the Community. If the files aren't made available offline, it can take some time for the files to be downloaded from the site in order to view them. It's possible that default for new files to be online-only, have you tried checking this using these steps, and marking your current files as…

Hi @"Kimberly5111", as you mentioned you sent this device to your IT team, is it possible that they installed (or reinstalled) the Dropbox desktop application with administrator privileges?

Hi @"mattgitt13", thanks for bringing this to our attention. When was the last time you were able to use this search feature? This will help me to assist further!

As it is already on a ticket, the support team are best placed to assist further with account and device-specific issues, which we wouldn't be able to assist with on the Community.

Have you tried reinstalling the Dropbox desktop application, without uninstalling it first, by following this link?

Hi @"SmartOM", I can see that you replied to the support ticket as well. This means that an agent will be able to assist you via email regarding this matter.

Hi @"John Callaghan", thanks for bringing this to our attention. As the brown box is part of the OneDrive icons, there isn't much we can suggest aside from the steps in that thread you're referring to. If you have any further queries, feel free to message back.

Thanks for the info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. From there you should be able to contact support. Make sure to enter the…

Have you tried checking your spam/junk folder to ensure that the email didn't go there? Could you try adding no-reply@dropbox.com to your contacts list and try again? --- E-postanın oraya gitmediğinden emin olmak için spam/istenmeyen klasörünüzü kontrol etmeyi denediniz mi? no-reply@dropbox.com adresini kişi listenize…

Hi @"Muratmurat", could you clarify exactly what happens when trying to login? Is it Dropbox saying that your account is disabled, or is your email address itself disabled? --- Merhaba @"Muratmurat", giriş yapmaya çalıştığınızda tam olarak ne olduğunu açıklayabilir misiniz? Dropbox, hesabınızın devre dışı bırakıldığını mı…

Could you attach a screenshot showing what you're describing, while hiding any personal info? Is this a shared link to a folder, or a shared folder on your account?

Hi @"1839744", thanks for bringing this to our attention. Could you confirm the exact version of the Dropbox desktop application and Mac OS that you're running? Have you already tried rebooting the machine entirely? This will help me to assist further!

Hi @"vcassidy", it sounds like this is normal behavior then, since the JPG was added without issue. Most likely the PDF editor has changed something in the way it saves files to your computer, and thus getting the message from Dropbox. 

Thanks, these seem to be two different folders in different locations, as you can see from the file path. 

Hi @"mlon", could you attach a screenshot in your next reply showing the Dropbox folder and the lack of context menu icons to assist further?

You can try to contact the support team regarding this matter by opening an incognito/private browsing window, while not signed into your account, and accessing this link. From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

Hi @"ken_804", could you right click and choose Get info for both of those folders in your first image to check to see their relative locations?

Are you able to try another network entirely to see if the speeds are affected there?

Hi @"CChesnutt", thanks for messaging the Community! Just to be certain are you using shared links or files shared directly to another Dropbox account? This will help me to assist further!

Hi @"Ion Cebanu", could you check your spam folder to see if the email went there instead of your inbox?

Hi @"Ben Parish", thanks for bringing this to our attention. The space or dash symbols aren't considered to be incompatible for most OSes. That error message doesn't appear to be related to Dropbox either, as it is a Mac OS specific window, so could you clarify why you believe Dropbox to be the case? More information on…

Hi @"__ExampleTest__", certain characters might not work in the search bar on the Dropbox site. Currently, there isn't a method to bulk replace any kind of character via the Dropbox site, so I'd recommend using a desktop app or service to search your files in Explorer/Finder to be able to replace them from there.

Hi @"Incognitii", thanks for bringing this to our attention. Are you able to access the site normally from another device entirely while on the same network? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? This will…

Since the teams space and personal folders are separate, it's no longer possible to move the folders by accident, which would result in a large deletion from the other members' perspective. To 'move' a folder, you'd need to do as you said, create a folder in your personal folders, and then move or copy the files across.…

HI @"SNCWBD", have you waited a full 24 hours before attempting to upgrade your Dropbox account?