Jay Dropbox Community Moderator

There isn't much else we can request, since it seemed to work in the private browsing mode normally. The usual things that can prevent the site from working are extensions and plugins, and other built-in features in browsers which might prevent scripts or something to that effect.

Hi @"obmunh", it could also be another extension or browser settings of some sort on the normal version of Firefox that is preventing the Dropbox site from loading correctly.

Okay, just to clarify, you have a Dropbox folder on your MacBook Pro. You have already unlinked the Dropbox desktop application from your account, and uninstalled it as well since you're not using it. However, you're still not able to delete files from that Dropbox folder? What kind of error do you get?

Hi @"yapanitz", thanks for bringing this to our attention. As @"Mark" said, the app will download files temporarily, however, it should be in the Dropbox cache folder. This screenshot looks to be the inside of the Dropbox desktop application program folder, which shouldn't really have that much data in it. For instance, my…

Hi @"marktaylor61", thanks for bringing this to our attention. Since you mentioned backup, is it possible that you enabled the computer backup feature? Have you tried deleting the backups from the site? This will help me to assist further!

Do you see a refund receipt on this page on your account? 

As you're not seeing those options try contacting our support team directly. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

Are you navigating from a mobile browser instead of a desktop? If you can't attach a screenshot, describe all the options you see when tapping the Share button.

Hi @"MK45", are you not able to cancel your Dropbox subscription by following these steps? What are you seeing when trying to do so?

You can click the camera icon in the reply to attach a screenshot, or you can just copy and paste it in your reply.

Hi @"LeslieT", could you clarify which Share button you're tapping? Is this in the PDF app, the Dropbox app, or something else? What options do you currently get when tapping Share? A screenshot showing this in your next reply would help greatly.

Is it possible that the other user has deleted the document by any chance?

Hi @"Dylandx", thanks for bringing this to our attention. Is this a self-signed document that you created, or another document sent to you by another user? This will help me to assist further!

Is there anything special about these subfolders that might prevent them from being reported? A list of what should be included in the report can be found here.

Hi @"Katy Stace", thanks for messaging the Community. Currently, there isn't a method via Dropbox to determine the full file path length for any item in your Dropbox account. Could you clarify where exactly the subfolders are missing from? Even if you were to create a report on the admin console, depending on how the…

HI @"pmath3", once a photo is uploaded automatically via the camera upload feature, it won't be uploaded again, even if you delete the file.

Hi @"Rocky B.2", have you right-clicked the Dropbox folder itself in Finder and chosen the 'Available offline' option?

Hi @"PhanD", so your Hotmail account has become a Gmail account, after you login, is that correct? If not, please clarify exactly what you're experiencing after you login.

Hi @"vrdesign", thanks for bringing this to our attention. What is the exact version of Windows that you're running? Where exactly are you seeing that second part of the image you attached? This will help me to assist further!

Thanks, I've sent you an email, please could you reply to it when you get a chance.

Thanks for the update. As the account has 2FA on it, it wouldn't be possible to login to it normally. In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Currently, there isn't a method to do what you're asking on the Dropbox site.

Thanks for the clarification. No, there wouldn't be any notification to the shared link owner.

Hi @"D469", thanks for contacting us. Are you referring to a user trying to click a shared link to a file or folder, to which they no longer have access? Did you make this change by deleting the link or file, or did you change the permissions of the link for it to only be accessible to team members? This will help me to…

We appreciate the feedback on this matter. Currently, there isn't a personal plan for a single user with 5 TB of quota. If you have any further queries, feel free to message back.

Do other browsers on that machine work? Have you tried disabling all browser extensions as well to see if this helps?

Could you clarify what you mean when you say that you can open them from another location? Do you mean using a different computer or browser?

Hi @"gbeca", for a PDF file, 2 KB in size is extremely small, could you confirm that this is the right size? If so, do larger PDF files around 1 MB or more preview normally? If you download the PDF files, do they preview on your computer directly?

Hi @"HarryZ", the search feature will only work if you're online, as it would search your account itself, not the files on your phone. If you access the Account tab and scroll down, is there definitely no section called 'Manage offline files' near the bottom? Could you attach a screenshot showing this, while hiding any…

Hi @"KeenanWellar", currently, there isn't an option for an individual plan with 5 TB of quota. Dropbox Professional has 3 TB of quota, but with an optional add on, you can increase it by 1 TB. Are you looking to use a Dropbox team plan, but with only the price of one license instead of the minimum of 3 licenses?