Jay Dropbox Community Moderator

Are you tapping the images once, or holding your finger on them instead, which would bring up the check mark?

Glad to hear that this helped, enjoy your weekend!

Could you try activating the File Provider migration with all other open apps closed (to prevent any conflicts) and let it run to see how it progresses this time?

This is an option to select the file, it doesn't download it automatically. You need to follow these steps to download a file to your phone directly. Are you able to see the ellipsis next to the file before adding a checkmark?

Hi @"Brian39", thanks for bringing this to our attention. What OS are you running on that machine? Could you trying reinstalling the Dropbox desktop application, without uninstalling it first, by using this link to see if this helps? Keep me updated with any progress!

Were the folders that didn't transfer over private or shared folders? Are they shown as deleted files on the Dropbox site via the events page or deleted files page?

Hi @"SK90", thanks for contacting us! In general, as this sounds like a database file, we don't recommend using it with Dropbox if multiple users are able to access it at the same time, due to sync conflicts. @"Rich" goes into more detail on this post. If you have any further queries, feel free to message back.

Hi @"chalizay", did you install the Dropbox desktop application with admin privileges, as you mentioned you have a company device with high security?

Hi @"Dettabo", thanks for bringing this to our attention. Could you clarify the exact steps on how you stopped the syncing of those folders you mentioned? Were those folders deleted over 30 days ago? This will help me to assist further!

Hi @"Lionade", could you clarify where you saw that files were missing? Were they from random locations in your Dropbox folder, or from a specific folder?

Hi @"cloudres", thanks for bringing this to our attention. We appreciate the feedback on this matter. We take all comments into consideration when improving the Dropbox site and services.

Hi @"Hani Ouf", thanks for posting today. If you pause the Dropbox desktop application, does this stop the sync icons from showing up? This will help me to assist further!

Hi @"it9", what is the exact version of Windows that you're running, and likewise with the other users?

Hi @"VSarka", have you already tried reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

Thanks for the info, if you're not able to take a screenshot using the steps above, please could you describe exactly each step and and button you are tapping on the screen, and what you're experiencing?

Hi @"Graham C.10", this is a personal folder on a Dropbox Business team, which is permanent and can't be deleted or shared directly. It is separate from the team space, which are the team folders you see beneath it with the building icon on them. 

Hi @"CJDE", there isn't any update as there isn't any further assistance we can provide, if the admin is no longer part of your team, and the team was deleted. I'm sorry I can't be more helpful on this matter.

Hi @"myavatarworld11", thanks for bringing this to our attention. Do you want the option to upload files to be secure, in the sense that not everyone can access the link to do so? Currently, there is the file request feature, which you can find out more information from here, however, this is a single link which anyone can…

Hi @"Yaniv_a", could you attach a screenshot showing this message you're getting? Additionally, could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running.

Hi @"td47", thanks for bringing this to our attention. This can generally happen when using an incognito browser or VPN where your apparent location can change. We appreciate your feedback and we take all comments into consideration when improving the Dropbox site and services. If you have any further queries, feel free to…

Hi @"Marciadotcom", are the files available offline in that folder you're trying to open?

Hi @"xmich97", I've sent you an email, please could you reply to it when you get a chance! - Hallo @"xmich97", ik heb je een e-mail gestuurd. Kun je deze beantwoorden als je de kans krijgt?

Hi @"Marshal mellow", in order to understand exactly what you're seeing, we need to see a screenshot of what you're describing. iOS: * https://support.apple.com/en-us/HT200289 Android: * https://support.google.com/android/answer/9075928 Are you using an Android or iOS device? Which app are you using to open the photos? Any…

Hi @"jbatesx2", thanks for messaging the Community. Currently, we only provide phone support for team admins of Dropbox Business subscriptions. If you are a team admin, you can request a call from the support page when logged into your account. Otherwise, you can see your available support options on that page, depending…

HI @"kdig", if you're still experiencing this issue, I'd recommend contacting the support team directly for them to investigate this matter in more detail.

Thanks for the update, could you contact the support team directly for them to investigate this matter in more detail on their end?

Hi @"maryjo1", thanks for bringing this to our attention. Do you mean that the Dropbox desktop application uninstalled itself from your device? Was the Dropbox folder itself deleted as well? Were you performing any kind of backup, reset or any other system service, or changes to your Dropbox account, that could've affected…

Hi @"REW-ABQ", thanks for messaging the Community. From what you've described, account A was a personal account and account B was a Dropbox Business team, meaning that both could be linked to each other, but under separate emails and Dropbox folders on your computer. When you merged account A to the Dropbox Business team…

Hi @"jdmstl23", thanks for bringing this to our attention. For Mac OS, there are two method for Dropbox to sync files, one using the old method, and the newer File Provider. The locations you're describing refer to both of them. In order to determine which one is active, can you see any sync icons in those folders? You can…

Thanks for the info, in order to look into this further, could you contact the support team directly for them to investigate?