Jay Dropbox Community Moderator

Hi @"Tim Fortugno", thanks for bringing this to our attention. What type of file are you trying to edit on the Dropbox mobile app on the iPad? What OS version are you running there? This will help me to assist further!

Hi @"ethan233", thanks for bringing this to our attention. It sounds like the zip file didn't download fully, or is corrupted in some way. Could you try redownloading the file again, or use a different browser when downloading to see if this helps? Keep me updated with any progress!

Hi @"LouiseO", thanks for messaging the Community! You can do this by opening the selective sync window, which will allow you to select the folders that are online, in order for them to appear on your machine. If you need any further assistance, please let me know!

Hi @"Alice25", thanks for posting today! There is an option to share links to files, and also prevent their downloads by following these steps. You would need to be on one of the plans mentioned at the top of the article in order to have access to this feature. If you have any further queries, feel free to message back.

That's correct, it isn't possible to see all your support tickets on the website, only via the links sent in the email.

Hi @"quale", as you're still experiencing this issue, I'd recommend contacting the support team directly for them to investigate this in more detail on their end.

Hi @"crover23", thanks for messaging the Community. You won't see a history of your support tickets, only via email responses sent directly to you. Regarding support options, they vary depending upon your current plan. You can view all your available options when signed into your account on this page. Could you clarify how…

Hi @"liyi", thanks for bringing this to our attention. I've moved your post to another thread as it was unrelated to Dropbox Capture. What is the exact version of Windows that you're running? Could you let me know the steps you're taking in order to get this error message? This will help me to assist further!

Thanks for the information, We appreciate the feedback on this matter. We take all comments into consideration when improving the Dropbox site and services.

Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running?

Is there anything new or different about these new images in how they were originally created? Do new images uploaded now also experience the same behavior?

Have you tried these steps to keep the files updated on the mobile app?

We're not experiencing this behavior on our files. Could you try moving one of those files out of the folder to edit it in another folder on your Dropbox account, to see if this issue is repeated on that file?

Could you attach a screenshot showing the tools you're using to edit the photos in question? This would help to see if it's the Dropbox editor, or another tool.

Hi @"vacmmc", thanks for bringing this to our attention. Could you let us know how you saved these folders as online-only? Did you perhaps use the selective sync feature, which would remove folders on your computer but keep them on the site? This will help me to assist further!

Hi @"Seriously", thanks for bringing this to our attention. In general, Dropbox doesn't rename your files automatically, unless you're using the Camera Upload feature, or the automation feature. Could you clarify exactly how your files are being renamed by describing what you're doing, step-by-step? This will help me to…

Hi @"Dave81", do you see the old version of the file in the Dropbox mobile app, or the Office app? Generally, for Office documents, there is a cached copy in the Office app itself, and that might not get updated with the latest copy from Dropbox, which could be why you're seeing an older version of the file.

Hi @"rachelcenter", we appreciate the feedback on this matter. We take all comments into consideration when improving the Dropbox plans and services.

Hi @"Stevenginz", could you attach a screenshot while hiding all the personal information, in order to understand what you're experiencing?

Hi @"shirley s.2", thanks for bringing this to our attention. We're not experiencing this on our end. Could you clarify the exact steps you're taking when editing the image? Are you using the official Dropbox editor, or a third party app that is connected to Dropbox? This will help me to assist further!

Hi @"JoeZip", thanks for bringing this to our attention. If you're sharing links to folders on your account, then you can mark those folders as read-only, meaning that no other users can edit files within those folders. Users shouldn't be able to request to join read-only shared links as of March 2024. Keep me posted!

Are you signed into your Dropbox account when contacting the team? Do you have a ticket ID from the automated response in order to locate the ticket on our end?

Thanks, I've moved your post to the appropriate page for further assistance with the API.

Are you creating an app to use the Dropbox API to access your files on your account?

Thanks for the reply, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

Hi @"SS47", thanks for bringing this to our attention We did experience some issues with sharing files directly to some users. This should have been resolved now by our engineers. Could you please resend your files to see if they are able to receive them? This will help me to assist further!

Hi @"EvgeniyJK", thanks for bringing this to our attention File actions, such as uploading and editing files, are available on Dropbox teams that are on the Advanced or Enterprise subscription. What plan do you currently have according to this page? This will help me to assist further!

Hi @"Ken N", thanks for bringing this to our attention. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps? Keep me updated with any progress!

Hi @"Ben46", it sounds like you signed into your Dropbox account, if you weren't given an option to enter your email. Please could you try again and make sure you're not signed in when submitting your query, and to be safe, enter your contact email in both fields, and then mention your inaccessible email in the…

Could you check the exact OS version by following these steps? Also, could you clarify exactly how much free space you have on your hard drive?