Jay Dropbox Community Moderator

This message isn't related to the quota amount on your account, but the daily limits when using shared links and file requests. It could also be related to the content you share. Is any of that possible from what you saw on the article?

If you haven't logged into the account for over 12 months, then it sounds like the account was deactivated due to inactivity. Due to this, it wouldn't be possible the account, or the files within. I'm sorry I can't be more helpful on this matter.

Hi @"dominic w.2", I understand your frustration over your missing files. The steps to use Dropbox Rewind can be found on this page, and it allows you to rollback entire folder, or your account, back to an earlier time.

Hi @"selectcreatives", could you try using these steps to restore the purchases on your account?

Hi @"brinly", thanks for the info. Could you provide the exact link for the internship that you wish to apply for?

Hi @"jcmort", thanks for bringing this to our attention. Could you clarify if you meant that you haven't logged into Dropbox for a while, as in over a year ago? Do you see any events or deleted files showing any missing files? This will help me to assist further!

Hi @"MyWeddingPhotosWereDeleted", thanks for bringing this to our attention. Are you able to see any event history or deleted files on this page? This will help me to assist further!

Hi @"Hoanguyen2", thanks for bringing this to our attention. In general, you would receive this message when going over your daily bandwidth limits for your Dropbox account and plan. Did you receive any email regarding this matter? This will help me to assist further!

If the program is fully closed, the file should sync to the site, and then to their devices any other users. Does that file not sync at all, even when InDesign is closed?

Hi @"ClaireVerbeek", thanks for bringing this to our attention. In general, it wouldn't be recommended to open any file, regardless of what program you're using, on two separate machines by two separate users, as it would lead to conflicted files when file is saved. Is it not possible to close the file on one side, then…

Hi @"rogocomposer", thanks for messaging the Community. Just for clarification, are you asking for a feature to mark specific file types as available offline, or online-only? Or, are you asking for online-only files to be treated as normal files by other programs on your computer? This will help me to assist further!

Do you have any proxy, VPN, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @"ceso", have you tried right clicking that folder and marking it as online-only again? This would return it to the previous state and stop the downloading of files.

Yes, if there's nothing on that account and no other devices connected to the account, then go ahead and delete it. This would free up that email to let you change the email on that account.

Hi @"JefACU1", is this a normal personal machine, or is this a company-managed device? Do you have any programs that could automatically uninstall the Dropbox desktop application each time you reboot?

Hi @"D Story", thanks for bringing this to our attention. As you've mentioned, this ticket was forwarded to the engineering team, so there isn't much else I can state on the progress of the report. Once there is an update to share, we would inform you on this matter.

Is it possible that the Gmail address is currently being used by another Dropbox account already? Have you attempted to login to Dropbox using that email, or tried to reset a password for it?

Hi @"tob145", do the files and folders in your Dropbox folder have any syncing icons on them, and if so, what kind of icon? What device are you using, a Windows or Mac device, as the icons could be different?

Hi @"StitchG", thanks for bringing this to our attention. Have you verified your current email address before changing the email? This will help me to assist further!

Hi @"philk949", thanks for bringing this to our attention. Just to check , have you performed an advanced reinstallation of the program to see if this helps? This will help me to assist further!

We appreciate the feedback about the online-only placeholders. We take all comments into consideration when improving the Dropbox app and services.

Hi @"andrewtsymbal", thanks for bringing this to our attention. Do the images not preview in all docs or just a specific one? Do you remember how these images added to the Paper doc (I.e. dragging and dropping, pasting, clicking the Dropbox icon)? If you add a new image to the doc, does it successfully preview? This will…

Thanks for the update, keep us posted on any changes.

Hi @"ewb123", thanks for bringing this to our attention. When you mark files as online-only from your Dropbox folder, they will remain on the site, but the files are replaced with placeholders in Explorer/Finder, with a tiny file size. This will allow you to quickly see that file names in your Dropbox folder, and open them…

Hi @"Who_am_I", there is a maximum on 32 referrals that can earn you 500 MB of quota each, to make 16 GB in total. Each referral above won't earn you any extra quota.

Hi @"Pilxs", what version of Mac OS and the Dropbox desktop application are you currently running on your device?

Hi @"PtboPete", what does the events page say specifically for the deletion of one of the files that was uploaded? A screenshot showing this would be helpful.

Thanks for the update, and I'm glad to hear it was resolved after a reboot. Yes, generally, if a folder or file is accessed continuously by an open app (such as a database, or a library of some sort) then it can prevent syncing since the items are technically in use. Enjoy your weekend!

Yes, you should be able to revert the files individually using these steps. Just so you know, Dropbox Rewind is available on paid plans, so if you have a paid plan, you should have access to it.

Hi @"Peter Stokke", thanks for bringing this to our attention. Do you see any events on the site that could explain what happened to the files? This will help me to assist further!