Jay Dropbox Community Moderator

Hi @"jmabus", thanks for messaging the Community! While there isn't a generic link you can use to open a shared folder in the mobile app, you could create a file request link. This doesn't require them to have a Dropbox account, and they can upload files directly via their browser into your Dropbox account. If you need any…

Could you clarify exactly what happens when you are trying to permanently delete files? A screenshot showing this would help greatly.

Hi @"jaijai57", are you part of a Dropbox team? Is the file you're trying to permanently delete in personal or shared folder? Does this occur for any file you're trying to permanently delete?

Thanks for the image. Do your video files have any metadata on them when viewing them through an EXIF viewer?

Just for clarification, could you attach a screenshot showing the exact automation you're using, as in, for the renaming? Are you using the 'date uploaded' option, or the 'date captured' option, like in this image?

Hi @"aappel_esq", while the Dropbox desktop application most likely will stop syncing on that date, you should still be able to access Dropbox via the website using a supported browser. 

Hi @"Eyad_dawalibi", thanks for providing these details. I’d recommend getting in contact with our support team directly to look into this matter in more detail by opening an incognito/private browsing window, while not signed into your account, and accessing this link. From there you should be able to contact support.…

Hi @"reutersd", thanks for messaging the Community. Currently, there are no official Dropbox apps for the Amazon Fire. You can try the steps in this community post (although the .APK download link no longer works) to see if this helps with side-loading the Dropbox mobile app on your device, though this wouldn't be…

Hi @"NilsE", from the screenshot, it seems that the Dropbox folder doesn't have any sync icons on it, meaning it's either not linked to the account somehow, or it's not syncing, despite the other information you provided. Could you open the Dropbox folder and let me know if you see any sync icons next to any of the files…

Hi @"standard_individual_user", thanks for messaging the Community. Dropbox Transfer would be possible to download for all users, and the person receiving the transfer wouldn't need a Dropbox account to do so. If you need any further assistance, please let me know!

Hi @"RiaT", thanks for bringing this to our attention. Are the duplicate images different in some way visually, such as with a filter or aspect ratio (4:3 and 16:9)? What mobile device, OS and Dropbox mobile app version are you currently running? This will help me to assist further!

If the document has complex macros or other such items, it can prevent the Dropbox Preview page from loading. There wouldn't be any workaround for this, since the document would be too complex for it to load correctly. Are you referring to converting the file as a PDF using these steps?

Hi @"trueocean", thanks for bringing this to our attention. Does the Word document have any macros, scripts or special items/features in it that might not be supported by the Dropbox previewer? How large is the file when viewing the size on the site? This will help me to assist further!

Hi @"AMW design", just to check, did they create a new Dropbox account? Have they verified their email address with Dropbox yet? If they're still not receiving the email, I’d recommend that person to get in contact with our support team. They can do this by opening an incognito/private browsing window, while not signed…

Hi @"Douglas F.5", could you give us more details on exactly how you're not able to rename or move the file in the Dropbox folder? Are you not given the option to rename it, do you get an error when doing so, or does it revert to the original name? Is this the same when dragging the file?

Hi @"rthsiung", we're unable to view external links for security reasons. Could you copy and paste the screenshot into your next reply so we can view it from here?

Hi @"Ekeating", thanks for contacting us. Currently, there isn't a way to directly upload your WhatsApp message backups directly to Dropbox, since Google is the only option available there. There might be another app or service that could download the backup from Google Drive onto your machine or phone, so you can then…

Hi @"Vernongrant73", thanks for the update. If you have any specific queries we can help with in regards to Dropbox, please let us know!

Hi @"halfpenny", thanks for bringing this to our attention. Could you attach a screenshot showing what you're describing, while hiding any personal information in the transcript? Is this occurring for all transcripts or just for WMA files? This will help me to assist further!

I understand, since it's occurring in shared folders, it means that another device which is linked to the shared folder is creating those files. It could either be a device linked to your current profile, if you have more than one machine on account A, or it could be account B creating the file. There are many programs…

This could still indicate that something is creating the file on your end. Here another test I'd like you to try: * Create a shared folder between accounts A, B and C, call it folder 1 * Create another shared folder with just A and B, call it folder 2 * Same again for A and C, call it folder 3 * Same again for B and C,…

Thanks for the update, just to check then, are all the files appearing as normal on the Android devices?

Hi @"JGGB", thanks for bringing this to our attention. Just for clarification, are the Android apps both signed into the same Dropbox account as the PC? What exactly do you see on the mobile app, if they aren't showing any new files from the site or PC? Any other info or screenshots (while hiding personal names) would be…

Well, Dropbox doesn't really support symlinks in this manner, and it should be disabled in fact, though it does depend on how they're created. Regarding the issue you're experiencing, it could be related to the symlinks somehow, though we wouldn't be able to see what is causing this.

You need to click the Dropbox desktop application icon on the menu bar at the top of the screen, assuming that the app is running, in order to access the preferences, as mentioned in the article I previously linked. 

Hi @"Ruth17", I've sent you an email, please could you reply to my message when you get a chance?

Are you clicking the Dropbox icon in the menu bar near the clock on the Mac?

When you say that all files are empty, do you mean that the files are literally empty of data, or are they taking up no space on your machine, or are you referring to folders instead? The selective sync setting would be visible in the Dropbox desktop application when you open the preferences, using these steps.

Hi @"DBPROB", thanks for bringing this to our attention. Just for clarification, are the files appearing on the Dropbox site on the Macbook when you login? Do you have selective sync enabled in the Dropbox desktop application, which would prevent some folders from appearing on the Macbook? This will help me to assist…

If you haven't accessed the Dropbox account for more than 12 months, then it should've been deactivated due to inactivity. However, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into…