Jay Dropbox Community Moderator

Hi @"dropmeinbox", is this occurring with any shared folder or just that specific shared folder? Could you test this in a shared folder with a different member added to it, instead of the previous shared folder member?

Glad to have helped out with the info. If you can provide me with the ticket ID from the automated response, I can prioritize the request on my end to expedite matters on your behalf.

The steps I mentioned to contact support directly were in this post earlier. This is the easiest route in order for the support team to help assist you, since you can use your business email directly there (without signing into the account), instead of another email, and they should be able to access the account details.

That's correct, this option would only be available if you upgraded via the Dropbox site directly.

Hi @"Umar Ikram", could you follow my earlier steps to contact the support team, and if you're not seeing the option to do so, please let me know what you're seeing?

Hi @"Malcolm4", thanks for bringing this to our attention. Are you able to recreate the email address on Gmail in order to receive the verification code? Do you have any other device that is already connected to your account? This will help me to assist further!

Just to check, when you say there was only one activity in the version history, do you mean this was the original upload, and no edits since then? What program are you using to open these files, and how are you uploading them to the Dropbox account? Are you able to recover the version history of that file if there is an…

Thanks for the info. I've located your ticket in the system and have gone ahead and prioritized it to expedite matters on your behalf.

Could you also check this page, just in case there was some kind of backup on your device at some point? There shouldn't be a symlink to your Desktop or Downloads folder, unless it was created by the Dropbox desktop application, or by yourself or another app.

Could you use these steps to set the photo to 16:9 resolution by tapping the down arrow in the camera app? Most likely you currently have it set to 4:3 aspect ratio.

Since it says 'Manage backups', it means that something is enabled there, could you click that to see if Dropbox Backup is enabled for that device? If you tap 'All photos' on the iPhone, what options do you get?

Please could you attach a screenshot showing your camera settings showing the default photo size you have enabled on your device. 

Hi @"flyhen", it sounds like you've enabled the Dropbox Backup feature on the Mac, is that correct? This is why files from those folders are appearing in Dropbox. Which folders did you select on your phone for the camera upload feature, since it should be possible to select more than just the camera roll?

Could you clarify what you mean by 'standard mode'? By default, images should be 16:9, and Dropbox can't change your images in this manner. It will only upload what is generated by the phone, which would mean the images could be 4:3, and then the original unfiltered 16:9 image is also uploaded. Do the filenames have…

Thanks, I've merged your post to that thread. Please see this reply showing that the issue should be resolved by now. If you're still experiencing this after rebooting your device, please let us know.

Hi @"Ragnar93", thanks for bringing this to our attention. Are the files originally being uploaded with that amount of information, or are they definitely changed at some point to lose all their data? Can you see the version history of one of the affected files? This will tell you which user and device uploaded and changed…

Hi @"oliviabay", just so you're aware, every account has the ability to permanently delete files, though it has to be done manually via the Dropbox site or mobile app, unless you're on a Dropbox team and the team admin has disabled permanent deletion. Regarding your missing files, I'd recommend that you contact the support…

Hi @"PouryaShamsi", when you have a chance, could you let me know more information about this matter in order to assist further?

Hi @"Paul D.4", in order to understand this in more detail, could you sort the files by date and attach them together side by side, with the same files in order (since they're blurred we can't tell which is which) so that we can see what the difference is?

Hi @"jonasos2001", thanks for bringing this to our attention. Are you using the Photos tab, like in this thread, or are you trying to view files from the normal files page? This will help me to assist further!

Hi @"Da1GoodBadGuy", thanks for contacting us. As @"Rich" suggested, it should be possible to make a one-time purchase of 1 TB of quota using the steps mentioned in this article. If you need any further assistance, please let me know.

Hi @"smithtim47", thanks for bringing this to our attention. Is it possible that you enabled the Dropbox Backup feature on your device? Have you recently made any changes to your Dropbox account, or signed into a different account entirely? This will help me to assist further.

Hi everyone, are you still experiencing the same issue on your devices regarding accessing images via the Photos tab?

Hi @"tgreene", when you send a shared link with a edit privileges, this means that people would have to join the folder in order to edit files. 

Do you take pictures using the built-in camera on your phone? Do you add any filters to your images during the picture taking?

Hi @"mrmrtno", this setting is only for new files added to the Dropbox account itself on the site, and not for files that are already there. If you want to make changes to the Dropbox folder, you'd need to right click the folder itself and choose the appropriate option to mark it as available offline or online-only.

If you're transferring manually, could you try moving the files from the camera into another folder entirely, and once they're all copied over, move those images into the Dropbox folder?

Hi @"Hugo Silva", thanks for bringing this to our attention. Are you using the camera uploads feature, or are you uploading files manually to your Dropbox account? This will help me to assist further!

Thanks for the info, have you been using the automatic camera uploads feature on the Dropbox desktop application, or have you been transferring the images manually to your computer?

Hi @"yofitofi", thanks for bringing this to our attention. Are you able to see any event history or deleted files on your account? Are you certain that you're logging into the same email address as before? This will help me to assist further!