Jay Dropbox Community Moderator

Hi anonymous, thanks for bringing this to our attention. What OS version are you running on your device, and where is the Dropbox folder located? This will help me to assist further!

Hi @"Akim Courail Jones", thanks for bringing this to our attention. Currently, there isn't a feature to delete multiple signatures in bulk. If you wish, you can suggest this change for others to vote on, so the dev team can look into this in future! 

Hi @"Mambler215", do you see any confirmed payments (with an invoice and receipt) on this page on your account?

Thanks for the info, please could you contact the support team directly by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

Hi @"Misstery", thanks for bringing this to our attention. Do you see any confirmed payments (with an invoice and receipt) on this page on your account? According to your bank statement, were you charged by Dropbox, iTunes or Google Play? This will help me to assist further!

Hi @"nidhiloveschocolate", thanks for bringing this to our attention. Does your device meet the terms and conditions as mentioned in this article? Are you using this one new or existing Dropbox account? Keep me posted!

No worries, glad to hear you were able to resolve the issue!

Hi @"Kristian5", thanks for bringing this to our attention. Could you attach a screenshot showing this error you mentioned? This will help me to assist further!

Hi everyone, just for clarification, have you marked the entire Dropbox folder as available offline from Explorer/Finder to force the files to download again?

Hi @"Juliebug2184", could you contact the support tool by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

No worries, there could be more apps that can convert your emails into a readable format, such as PDF (or .eml which is the default), which you can then email to Dropbox.

Hi @"lynnebert", thanks for messaging the Community! The feature you are referring to is only for emailing files to your Dropbox account, by way of an attachment to that email, if you don't have access to the app or site. It isn't for archiving your actual emails by forwarding them to that Dropbox email. However, if the…

Hi @"sydneyli", thanks for bringing this to our attention. This icon would be from OneDrive, you can see more about this icon on this thread. If you have any further queries, feel free to message back.

Hi @"pgoodall", thanks for bringing this to our attention. In general, the feature to show a preview of any site is no longer available. There are certain site that embed media into Paper, such as YouTube links, which would show the thumbnail of the video, and be a clickable media. If you have any further queries, feel…

No, log out sounds like you're looking at the Dropbox site instead, could you continue with the other steps to uninstall the app?

Thanks, this means that you have installed the Dropbox desktop application. If you're not using it, you can uninstall it by following these steps.

Is the prompt you're seeing on the website, or is it a separate program window? It's possible you might have the app installed on your machine, but not signed into your account.

Hi @"Sarahltc", just for clarification, do you have that device currently linked to your Dropbox account, and is the desktop app running and syncing normally?

Hi @"NopeBob", if you're not seeing any file history on the events page, then there's a few possibilities as to why this might be the case: * The files are on another Dropbox account * They were on a shared folder you don't have access to any more * The files were deleted outside of the 30 day period * The files were…

Hi @"GregQ", thanks for posting your questions on the Community! In order for those files to be made available online-only, as it sounds like they're already on your computer in a non-Dropbox folder, you'd need to move them into the Dropbox folder, allow the time for those files to fully upload via the desktop app, and…

Hi @"OGxTiene", thanks for messaging the Community! Are you interested in collaborating with other users in a Dropbox team, or with other personal users? This article contains some information on how you can edit Dropbox Paper files together on the site, and you can also edit Microsoft Office files there using these steps.…

Hi @"cltchrn", thanks for bringing this to our attention. Is this occurring for all PDF files, or just specific ones on your account? If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps? Keep me updated…

Hi @"Dave81", thanks for bringing this to our attention. Are the files that you're experiencing this issue with random, or the same files as previous occasions? Have you tried removing the offline option, and then making them offline again to see if this helps? This will help me to assist further!

Hi @"Speez", thanks for messaging the Community. Could you confirm that your account is on a Basic plan according to this screen? Which page are you seeing your billing details still visible? A screenshot of it would help us greatly!

HI @"Max Wheeler", I’d recommend getting in contact with our support team directly to look into this matter in more detail.

Hi @"EdainOD1967", I’d recommend getting in contact with our support team directly to look into this matter in more detail.

Hi @"CPR31", in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Are the folders definitely synced on the Dropbox site?

Hi @"Snelephant", we appreciate the feedback on this matter. We take all comments into consideration when improving the Dropbox site and services.

Hi @"welr", thanks for messaging the Community. Is the error message appearing in the Dropbox desktop application itself? Are the folders listed and selected in the selective sync window? This will help me to assist further!