Jay Dropbox Community Moderator

Hi @"Pbovat2979", thanks for bringing this to our attention. It sounds like your computer could have been infected with malware or ransomware, which would rename your files. Depending on your plan, you could use Dropbox Rewind to restore a previous version of your files from before this occurred. If you need any further…

That link seems to work fine. It's possible that there could be a random issue affecting the shared link that doesn't work. You can try deleting the link entirely, and then creating a new shared link for the same folder to see if this helps. The URL will be changed for the shared link, just so you're aware.

Are you certain that you copied the full shared link correctly? Could you create a test file with a new shared link to see if that works?

Hi @"msacks", thanks for bringing this to our attention. Could you attach a screenshot showing what you're seeing, if this is possible, to understand what you're referring to? This will help me to assist further!

Hi @"Sambowtell", thanks for bringing this to our attention. Is this error only occurring with this shared link, or do other shared links on your account get the same error? This will help me to assist further!

Hi @"andrewkol", thanks for the info. I'd recommend contacting the support team directly to look into this matter in more detail on their end.

Hi @"olipirsoul", thanks for bringing this to our attention. Are you able to dismiss the notification using that option? Are you sure this is a shared link, and not a shared folder? This will help me to assist further!

No problem at all, glad to have helped out. Enjoy your week!

There isn't much we can troubleshoot on this matter, as it depends on how the preview appears in Apple Mail. One possibility could be the type of file, or the file size, that could affect previews in another app.

Hi @HoppiGaloppi, thanks for bringing this to our attention. As far as I'm aware, there haven't been any changes to how shared links are affected or previewed in emails, so it's possible this might be a setting in Apple Mail, or a recent change there. I'll leave this thread open for other users to contribute their…

Hi @Taina K, thanks for bringing this to our attention. It sounds like you're referring to the selective sync feature, which allows you to prevent folders from syncing to your computer. Could you try checking that to see if this is it? This will help me to assist further!

Hi @shrimpgordita, thanks for bringing this to our attention. Could you try reinstalling the Dropbox desktop application, without uninstalling it first, using this link? Keep me updated with any progress!

Hi @Panayot Bobev, thanks for the feedback. Could you attach a screenshot showing what it looks like on your device, while hiding any personal emails, names and files?

Okay, and you're not changing the title of the files, which could also cause problems. How 'deep' is the subfolder you're moving it to, as in, are there many levels or just one subfolder down? Just to be certain, when you're aware of the exact error message the other user is getting, it would help us a lot.

After you move the PDF files to the new location, are you able to open them on your end?

This is what I wanted to check, if they are actually trying to open the files from the new locations directly in Explorer, or if they're using their PDF program to reopen the previous file, without navigating to it directly. If the file still doesn't open from Explorer, then we can look into other possibilities

Hi @Colene, is it possible that they're trying to open the PDF files from within their PDF program, as in, opening their recent files? If so, this could mean that the program is trying to find the PDF in the old location, and can't find it, bringing up the error. Are they able to navigate to that folder you moved it to and…

Hi @Jaiy, thanks for the info, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @Ell2, thanks for bringing this to our attention. As it sounds like you're referring to a shared folder, you would be able to see some information about file activity. With viewer info, you can also see when a user is viewing a file, and if you're on some specific plans, you can see when they last accessed it. If you…

Hi @ShazamJr, thanks for bringing this to our attention. Did you delete these files yourself, or did you remove a shared folder from your account? What do you see on the events page? This will help me to assist further!

You can download multiple files at the same time from the site, but keep in mind the limits as seen on this page.

Hi @martymartyr1, thanks for messaging the Community. If you downgrade from a paid plan to a Basic plan, and your account is over quota by a large amount, you may be subject to data deletion. This article contains more information regarding this matter, and you would receive emails about this well in advance. If you have…

Hi @fransvandervleuten, from the screenshots provided, it looks like there aren't any sync icons visible in both your Finder screenshots. Are you certain the Dropbox desktop application is running and fully synced on both devices? Have you marked files as available offline or online-only?

Thanks for the info, I can see that you are in communication with a support agent via the ticket, so they'll be able to provide more device-specific troubleshooting via email.

Hi @Delanae, thanks for messaging the Community. In order to keep ideas separate, we would request a second idea. However, we do have the file requests feature, which does allow you to set an expiry date, if you're on one of the plans listed in the article. Would that satisfy your requirements for the deadline feature?

When submitting the ticket, you can copy and paste what you have done on this thread into the ticket for the support agent to be aware of what steps you've already tried. Currently, we only provide phone support for team admins of Dropbox team subscriptions.

Hi @guruuno, thanks for the details. At this point, I'd recommend contacting the support team directly for them to investigate this matter in more detail on their end.

Do you see files in Finder with a cloud icon, like in this article? Are these files that are waiting to sync in the same folder, or different areas?

Hi @dman1903, what OS and Dropbox desktop application version are you running on your machine?

Hi @Pamperpot01, if you're experiencing this issue currently, I'd recommend contacting the support team directly for them to investigate this in more detail on their end.