Jay Dropbox Community Moderator

Hi @"Clive48", it is possible that you have the Dropbox desktop application running in compatibility mode on Windows 10?

As it's been well over 30 days, and it doesn't sound like you were on a paid plan with more than 30 days of version history, then it wouldn't be possible to recover those files, unfortunately.

Hi @"chuonghoang", thanks for bringing this to our attention. Are you part of a Dropbox team, since you mentioned you're using a plan for 5 members? Are you able to recover the files from the deleted files page? This will help me to assist further!

Thanks for the info. If you quit the Dropbox desktop application entirely and then open the file from within the Dropbox folder, do you get the same behavior?

It is possible that your files could be online-only in the Dropbox folder, as that is a feature we offer, which means that files aren't located on the machine itself. Could you right click one of the files, then Properties, in order to see the size of the file? A screenshot of this would help greatly.

Hi @"juncheng", thanks for providing this information. Could you try reinstalling the Dropbox desktop application using this link to see if this helps? Keep me updated with any details.

Hi @"lotusadmin", if none of the automations work on your account, then something else could be affecting this. Are these in a shared folder or a private folder?

Hi @"mcastellanos-smedleys", thanks for bringing this to our attention. What OS and Dropbox desktop application version are you running on your machine? Any other info or screenshots or the issue would be helpful!

Are the files in the Dropbox folder available locally, or were they online-only files?

Hi @"tentful", could you let us know more details about what you're experiencing? What device and OS are you using? Any other info or screenshots would be helpful! 

Hi @"Siwei ******", thanks for bringing this to our attention. Just to clarify, are you trying to have two Dropbox accounts syncing on the same machine and the same time in two different Dropbox folders, or are you looking to sign out of one account and into another? This will help me to assist further!

Hi @"aroberts", thanks for bringing this to our attention. Could you clarify exactly what you're experiencing on your machine when attempting to search? Are you doing the search from within the Dropbox folder in Finder? Do you have the Dropbox Backup feature enabled? Any other info or screenshots would be helpful!

No worries, glad to have helped out. Enjoy your week!

Thanks for the image. When you invite people, that means they need a Dropbox account to view the link, meaning it has become a shared file, and not a shared link. This does mean that anyone with the shared link can access that content, as with all other shared links that are created. Could you delete the invited users and…

Hi @"MADaines", thanks for bringing this to our attention. Are you certain that this is a shared link to a folder, and not a shared folder? Are you able to open that link in another browser on your phone? Any other info or screenshots would be helpful!

Hi @"llanquin", thanks for bringing this to our attention. Do you have any other cloud providers running on your machine? Regarding the grey x icon, you can read up more information on this page. Keep me posted with any updates.

As you mentioned you had two different emails, which account were you signed into when you clicked 'Add to join'? Was it your personal account, or the account they emailed you on?

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further. 

Could you clarify how you were able to join this folder while not being invited via that specific email? Did you click the link in the email while logged into that account? Did you need to request access to the folders?

Hi @"Joe M.10", thanks for bringing this to our attention. What options do you see when you click on the ellipsis by the folder itself and then the Share > Share folder option? Any other info or screenshots would be helpful!

Hi @"Unknown abstracts", could you attach a screenshot showing the files and folders in your Dropbox folders with the sync icons visible?

Hi @"joonhwa", are you opening your docx file directly from the Dropbox mobile app, which would then open Word? Are you trying to open the file from Word instead without using the Dropbox app?

Do you get this same issue when creating the transfer using a different machine entirely?

Hi @"caabbvv", could you try contacting the support team for them to look into this in more detail on their end?

Hi @"griler", thanks for messaging the Community. As @"Rich" mentioned, in the majority of cases, this is usually due to incompatible characters for Windows, namely : and | or even a space after the end of the folder name. Aside from that, could you check your selective sync settings on the Windows machine to ensure that…

Hi @"JHP1", thanks for bringing this to our attention. Since your desktop already uploaded information to the site, this could mean that connecting your laptop would mean the data on there would be overwritten, and you'd lose this information. The best option would be to delete the data on the Dropbox site, to free up…

We're not able to view images from external sites. However, if you can see the computer name, then you can look at your machine to see which computer has the same name as your backup.

Depending on your Dropbox subscription, the file size limits can be seen in this article. Could you try switching browsers and create the Dropbox Transfer there to see if this helps?

Were files originally in your Dropbox folder, or from another location on your machine?

Hi @"jkrieger1", thanks for bringing this to our attention. Just to check, were the files available offline on your computer, or were they online-only when you created the transfer? This will help me to assist further!