Jay Dropbox Community Moderator

Hi @"Tom OD", the link is to reinstall the Dropbox desktop application which can be found here.

Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by clicking this link?

Hi @"YuriGubanov", what setting of UAC do you have enabled on your machine? Is this a personal or company-managed device?

That would be a setting in the phone or your machine, depending on how it is set up. That would be something you would need to check on your end. When using the camera upload feature, you can select which folders you want to upload to your Dropbox account, so if the photos are coming from a different folder instead of the…

Hi @"jlo-nyc", are you syncing photos to your phone using iCloud or iTunes in some way, which is duplicating the photos on your device, and then having them re-uploaded again?

Hi @"Jingyi51", it should be in the default folder on your Dropbox account. This link might work when you're signed into your account. If you're not seeing anything there, or you're getting an error, could you try searching for the Paper docs manually in the search bar?

Hi @"itsmaku", thanks for bringing this to our attention. Just to confirm, you're not seeing either of these options as visible in this article? Could you copy and paste a screenshot showing the current options you get when right clicking a file in the Dropbox folder in Finder? This will help me to assist further!

Hi @"Willie602", it might be possible to share a folder from one computer profile to another on your Windows machine. However, as this isn't directly related to Dropbox, we wouldn't be able to provide any specific steps on how to do this, as this would be a Windows feature. Likewise, we wouldn't be able to predict how…

There may be some metadata on the file itself indicating when it was created, but that would depend on your device. If the PNG files aren't being uploaded, have you tried disabling the camera upload feature, rebooting the device, and then re-enabling it and selecting the appropriate folders?

Hi @"DanielK uhsadfl dsaljfsd", in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Thanks for the images, as this appears to be an integration created by the Remarkable team, I'd recommend getting in contact with them again regarding this matter, as we wouldn't be able to assist with third party integrations.

As you're not seeing the missing files on the deleted files page, then it sounds like the files were permanently deleted from the site. Due to this, it wouldn't be able to recover the deleted data, even from our end. We're sorry we can't be more helpful on this matter.

Hi @"6355158", thanks for bringing this to our attention. Are you certain that no one else had access to your Dropbox account? Did you join a Dropbox team by any chance? Do you have any copies of your files on a device you haven't accessed recently? This will help me to assist further!

Thanks for the info. It's no longer possible to access the Dropbox Backup feature, or the backups, from the mobile app. You can only reach them via the Dropbox site on this page. If you have any further queries, feel free to message back.

Thanks for the info. This means that this is a prompt generated by Finder, and not Dropbox, since it's still occurring when the app has been exited. You may be able to find a setting within the Finder settings to disable this notification when deleting files.

Hi @"emwthsv", thanks for bringing this to our attention. I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link. From there you should be able to…

Hi @"klemensovo", thanks for bringing this to our attention. Is this a prompt from the Dropbox desktop application, or from Finder? If you quit the Dropbox desktop application entirely, do you still get this message? This will help me to assist further!

Hi @"u49aa2", thanks for bringing this to our attention. It sounds like you're referring to the Dropbox Backup feature. Have you enabled that on your Mac device? This will help me to assist further!

In general, there would've been an email sent to your account. It's possible that it was sent to the spam folder. As the account has been deleted, unfortunately, it wouldn't be possible to recover the account or the data within. We're sorry we can't be more helpful on this matter.

Hi @"himera", are you certain that you're accessing the same email as you were previously using?

Are you able to manually recover the files in the events page or the deleted files page? Could you try going into the folder you recovered, then clicking the cog icon next to the name and 'Show deleted items' to see if you can recover them manually?

Hi @"jaaayveee", unfortunately, if the account itself was deleted entirely, then it wouldn't be possible to recover the account or the files within, even from our end. We're sorry we can't be more helpful on this matter.

Hi @"SirPreiss", thanks for bringing this to our attention. Regarding support options, they vary depending upon your current plan. You can view all your available options when signed into your account on this page. Do you see the missing files on the events page? This will help me to assist further!

Are you able to upload the file manually through the Dropbox mobile app to your account?

As this information contains account-specific details, and screenshots might be necessary, it would be better placed to contact the support team directly via your account using the link from my previous message. This will allow it to get routed to the appropriate team.

Thanks for the ticket ID, I've gone ahead and prioritized that request to expedite matters on your behalf.

Could you copy and paste a screenshot in your next reply showing your Finder as it is, and also showing the current status of the Dropbox desktop application when you click the icon in the menu bar near the clock?

If the Dropbox app is automatically opening the OneDrive app, then you'll need to remove that default opening setting from within the iOS system, as this appears to be a setting created by that app.

Could you explain exactly what you mean by attaching a file? What error are you getting when trying to do so? Are the files showing up as local with a green syncing icon?

Hi @"cduvvuri", thanks for bringing this to our attention. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing…