Jay Dropbox Community Moderator

Hi @"smithtim47", thanks for bringing this to our attention. Is it possible that you enabled the Dropbox Backup feature on your device? Have you recently made any changes to your Dropbox account, or signed into a different account entirely? This will help me to assist further.

Hi everyone, are you still experiencing the same issue on your devices regarding accessing images via the Photos tab?

Hi @"tgreene", when you send a shared link with a edit privileges, this means that people would have to join the folder in order to edit files. 

Do you take pictures using the built-in camera on your phone? Do you add any filters to your images during the picture taking?

Hi @"mrmrtno", this setting is only for new files added to the Dropbox account itself on the site, and not for files that are already there. If you want to make changes to the Dropbox folder, you'd need to right click the folder itself and choose the appropriate option to mark it as available offline or online-only.

If you're transferring manually, could you try moving the files from the camera into another folder entirely, and once they're all copied over, move those images into the Dropbox folder?

Hi @"Hugo Silva", thanks for bringing this to our attention. Are you using the camera uploads feature, or are you uploading files manually to your Dropbox account? This will help me to assist further!

Thanks for the info, have you been using the automatic camera uploads feature on the Dropbox desktop application, or have you been transferring the images manually to your computer?

Hi @"yofitofi", thanks for bringing this to our attention. Are you able to see any event history or deleted files on your account? Are you certain that you're logging into the same email address as before? This will help me to assist further!

As some businesses require certain security measures and regulations, they might need their data to be located in their region or country. This is why only Dropbox teams have access to this option. If you are a business that would need this, then you would need to follow the steps in that article to be eligible for this…

Hello @"yu06ko12", Dropbox will sync any files given to it, so if someone syncs a virus, it will be synced to any computers linked to their account or any computers linked to accounts with shared folders containing such files. However, this doesn't actually infect your computer because this simply means the data is on your…

Hi @"SLHSB", thanks for messaging the Community. We appreciate the feedback on this matter. Currently, this option is only available for team plans with these specific requirements, and wouldn't be made available for any other plans. We take all comments into consideration when improving the Dropbox site and services.

No worries, I'm glad to hear you were able to resolve this matter. It shouldn't be possible to enable this setting without having access to the admin console.

We're unable to view external links for images, could you copy and paste the image in your next reply? Are you certain that the option for commenting hasn't been disabled for the team using these steps?

Hi @"Rustle", thanks for bringing this to our attention. We're not experiencing this behavior on our accounts. Could you attach a screenshot or screencast to illustrate what you're seeing? Is this on any Paper document you're using? Are you using Dropbox team or personal accounts? This will help me to assist further!

It should take 24 hours for the pause on your shared links to be lifted. You can also try deleting the files that could contain any viruses in them to help with this process.

Hi @"famkong", thanks for bringing this to our attention. It sounds like your sharing activity has been interrupted due to the information in this article. Generally, sharing of links would be paused for 24 hours, and subsequent breaches would take longer to resolve. Have you tried removing any recent file that you tried…

Hi @"Keolatina09", thanks for messaging the Community. Could you clarify what you're experiencing in more detail, as I'm not sure what the issue is in this case? Are photos being uploaded from the camera incorrectly somehow? Are you not able to locate them on the site? This will help me to assist further!

Hi @"PouryaShamsi", thanks for bringing this to our attention. Could you clarify what you mean by deselecting images? Have you already selected images at one point? A screenshot showing this and which page you're on would help greatly.

Thanks for the update. I'm happy to hear that everything is working now. Feel free to ask us again if you have any questions in the future!

It's interesting that you mentioned that you have access to every single file, but then later on during the day, you can't access them. Since you said that you don't see the Dropbox icon in the taskbar, do you mean the system tray near the clock? Is it possible that the app is forced to close during the day? OneDrive could…

Hi @"marcok", do you see this option in the Dropbox desktop application for new files syncing from the site to be marked as online-only? Have you tried selecting all the folders in the selective sync window, and then marking the Dropbox folder itself as online-only?

Hi @"ThenmozhiMurthi", thanks for bringing this to our attention. Are you following these steps to delete your Dropbox account? What error are you getting when trying to delete it? Any other info or screenshots would be helpful!

Hi @"murrayatuptown", thanks for posting on the Community. As this is related to how your mobile device is saving videos on your device, there isn't much I can add to this, since it isn't directly related to the way that Dropbox uploads files. I'll leave this post open for other users to contribute their suggestions. 

Hi @"Adamsaundersmusic", thanks for posting today. Are you uploading the entire SSD, or certain files from the external drive? This will help me to assist further!

Hi @"VLADA1", currently, you can only purchase a 1 TB of extra quota once on a personal paid plan, using these steps. For any larger quota amounts, a Dropbox team plan would be required.

You can log out of the Dropbox desktop application using these steps. Afterwards, you can sign into your Plus account from there.

Hi @"SimonB_DO", thanks for bringing this to our attention. In general, for some paid plans, it should be possible to upload up to 250 GB via a file request. Could you try switching browsers to see if this helps? This will help me to assist further!

Hi @"Jbiz", thanks for posting today. The user would receive a notice on their events page that their access to a shared folder was removed, though it won't be a direct notification. Additionally, they might receive a notification that files were deleted from their account, which would be the shared folder being removed.…

Hi @"solo_here", thanks for bringing this to our attention. Are you able to see any files on the events page or the deleted files page? Are you certain that you're signing into the same account with the same email address as before? This will help me to assist further!