Jay Dropbox Community Moderator

Do the backups have computer names on them on the backup page? Could you attach a screenshot showing this?

Thanks for the update. It isn't possible to delete, add or edit specific files from the backup, since this is a one way sync from a computer to the site. The only option you'll have is to delete the entire backup to free up the quota from your account.

Hi @"tanin", thanks for bringing this to our attention. What options do you get when you click on the backup or ellipsis next to the backup on the site? This will help me to assist further!

In this case, you should be able to download your files in the Dropbox Backup by downloading them in batches, since the zip files are too large as you discovered. 

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"davidgeerts", thanks for bringing this to our attention. Are you not able to restore the Dropbox Backup using the following steps in this article? This will help me to assist further!

Glad to have helped out with this issue, and I hope that they're able to restore access to Dropbox for your convenience!

Just to check, can you access the normal https://www.dropbox.com/ site in your browser? Could you try these steps to help locate the issue, namely checking the date/time and disabling any security software. Are you on a personal or company-network?

Could you check the proxy settings in the Dropbox desktop application preference by using these steps? Could you try setting it to 'No proxy' to see if this helps?

Hi @"FBenitez", thanks for bringing this to our attention. Are you certain that you don't have any proxy, VPN, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? This will help me to assist further!

Hi @"benreppond", thanks for bringing this to our attention. You should be able to share a folder with any email address, regardless if the user is in your contacts list or not. What error are you getting exactly when sharing the folder? Could you attach a screenshot showing this error, while hiding the email address, in…

Hi @"Michael F.43", have you marked the folder itself to be available offline, in addition to the setting in the Dropbox desktop application?

Hi @"Andojovi", If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Hi @"MetalAlan", you'd need to amend the registry order by adding spaces before the Dropbox entries, so that they appear above the OneDrive entries in the list.

Hi @"evaapo", thanks for the info. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"stephbg", thanks for bringing this to our attention. When your account is over quota after you downgrade, it isn't possible to add, edit or move any files in your account, since these changes wouldn't sync. The only option would be to delete files from your account to free up quota, or to upgrade. Regarding your…

Hi @"Lindanew", thanks for bringing this to our attention. Do you know if you've activated the Dropbox Backup feature? You can check this by viewing this page on your account. This will help me to assist further!

If you rename the files slightly, like adding a letter or number, do they sync?

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Thanks for the image, what is the current status of the Dropbox desktop application when you click the icon in the menu bar?

Hi @"gammaray79", could you attach a screenshot showing the sync icon you're seeing next to the files that aren't syncing in Finder?

Thanks for the info. In general, only the automatic camera upload feature will automatically rename the photos into the date format. Manually uploading images will not rename the files, and will change the modification date to the time of the upload itself.

Hi @"Kashiwa14", when uploading images or video, what is the exact option you're choosing to upload in the mobile app? Are you selecting the 'Upload photos' option or the 'Upload files' option?

Hi @"chadbosemanuniversity", thanks for bringing this to our attention. The Dropbox cache folder should only contain a few files as it is used during the syncing process. It also automatically empties after three days. You can try copying the files out of the folder to another location to see if you can recover any of…

Hi @"anikin", thanks for bringing this to our attention. Are you using a brand new Dropbox account, or an existing account? What do you have currently on this page? This will help me to assist further!

In general, the modification dates of folders vary, according to this section of the article my colleague posted. Currently, there isn't a method to keep the modification date of folders the same across all devices. 

Hi @"Paul D.4", as this thread has progressed for some time, and that the issue seems to have changed, could you clarify exactly what issue you're experiencing at this moment, and require assistance with?

Do you see 'Other' when clicking this option?

Hi @"Joaniemn", thanks for bringing this to our attention. As this is related to sensitive billing info, we do recommend getting in contact with our support team directly to look into this matter in more detail. The steps to do so are by opening an incognito/private browsing window, while not signed into any account, and…