Jay Dropbox Community Moderator

If you remove the shared folder from your Dropbox account, you should then get the option to unshare the folder when you click it again from the shared folders tab.

Hi @"Catchafish", thanks for bringing this to our attention. Could you confirm that you're using the new File Provider version of the Dropbox desktop application, according to this link? This will help me to assist further!

Hi @"ImgnPixel", could you attach a screenshot showing the options you see for that folder from the shared folders tab on your account? If you remove the folder from Dropbox using those options, are you then able to unshare the folder from the same ellipsis?

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"mrex", does your device meet the requirements listed in this article for external drive support on Mac OS?

Hi @"DavidJ1", have you tried reaching out to the developer of the Xmind app to see if they're able to provide assistance on this matter?

Hi @"Tom Nador", thanks for bringing this to our attention. Just for clarification, when you say you've 'lost your files', are they no longer on your account on the site, or is it that the files can't sync due to the account being over quota? This will help me to assist further!

You can quit the Dropbox desktop application first, as this would help speed things up during the reinstallation.

Hi @"grdn", could you try reinstalling the Dropbox desktop application using this link, without uninstalling it first?

Hi @"OzManDad", thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"BjarneDalgaard", thanks for messaging the Community. While it isn't possible to back up your entire iOS device using Dropbox, you could use the steps in this article to do so. If you have any further queries, feel free to message back.

Could you try using selective sync to reduce that number to below 300,000 files, as any number above this can negatively affect the performance of the Dropbox desktop application?

Hi @"bachtenor", thanks for bringing this to our attention. Could you confirm the number of files that are on your Dropbox account, and how many are in your Dropbox folder? This will help me to assist further!

Hi @"hw213nw", does this issue with the compression only occur when sending files via iMessage, since it appears downloading them normally works fine?

Thanks for the details, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

How large are the files you're trying to preview or edit on your machine?

Hi @"nigeldesouza", thanks for bringing this to our attention. Could you attach a screenshot showing the options you're getting exactly when trying to preview files? This will help me to assist further!

Him @"No_Name", this is normal behavior, since sharing a file directly to an email address requires them to have a Dropbox account. Sharing a link to a file doesn't require a Dropbox account, unless there are other security measures on the link (such as within a Dropbox team).

Depending on how your phone is set up, your photos could be in different albums, and it's possible that not all of them were added to the list of your camera uploads settings in the Dropbox mobile app.

Hi @"Clive48", it is possible that you have the Dropbox desktop application running in compatibility mode on Windows 10?

As it's been well over 30 days, and it doesn't sound like you were on a paid plan with more than 30 days of version history, then it wouldn't be possible to recover those files, unfortunately.

Hi @"chuonghoang", thanks for bringing this to our attention. Are you part of a Dropbox team, since you mentioned you're using a plan for 5 members? Are you able to recover the files from the deleted files page? This will help me to assist further!

Thanks for the info. If you quit the Dropbox desktop application entirely and then open the file from within the Dropbox folder, do you get the same behavior?

It is possible that your files could be online-only in the Dropbox folder, as that is a feature we offer, which means that files aren't located on the machine itself. Could you right click one of the files, then Properties, in order to see the size of the file? A screenshot of this would help greatly.

Hi @"juncheng", thanks for providing this information. Could you try reinstalling the Dropbox desktop application using this link to see if this helps? Keep me updated with any details.

Hi @"lotusadmin", if none of the automations work on your account, then something else could be affecting this. Are these in a shared folder or a private folder?

Hi @"mcastellanos-smedleys", thanks for bringing this to our attention. What OS and Dropbox desktop application version are you running on your machine? Any other info or screenshots or the issue would be helpful!

Are the files in the Dropbox folder available locally, or were they online-only files?

Hi @"tentful", could you let us know more details about what you're experiencing? What device and OS are you using? Any other info or screenshots would be helpful! 

Hi @"Siwei Wang", thanks for bringing this to our attention. Just to clarify, are you trying to have two Dropbox accounts syncing on the same machine and the same time in two different Dropbox folders, or are you looking to sign out of one account and into another? This will help me to assist further!