Jay Dropbox Community Moderator

Does the issue occur on any other text file on your Dropbox account, either if it's a different name, or if the file is in a different location?

Could you try testing it with a file in a private, unshared, subfolder to see if you get the same behavior? What is the name of the file, and does it occur on any file? Are you certain that this file isn't being accessed by any programs on your computer or any other apps or services that could be connected to Dropbox?

Are you able to update the Dropbox desktop application on the work computers? Are those machines managed by the IT team, and if so, would they be able to update the app for you?

If there are no events, then it would indicate that this is a new account, so there wouldn't be any record of an old account on the system, since it sounds like it was deleted, as it isn't possible to have two Dropbox account with the same email. Was your Dropbox account a personal plan, or part of a Dropbox team?

Does this occur when you edit a text file regardless of the location in your Dropbox account?

Just for clarification, was the text file open on the Dropbox site as well, or only on the mobile app while you were editing the file?

Apologies for the delay, if this feature isn't available for your Dropbox account, then you would need to use the Terminal command in order to ignore a file or folder. If you're already not seeing the option, then the feature wouldn't be available on any plan you could subscribe to.

Hi @"jagman653", thanks for bringing this to our attention. Are you able to see any files on the events page or deleted files page? When was the last time you logged into the Dropbox account prior to today? This will help me to assist further!

Hi @"robyn4ryan", if you're not seeing the missing files on the deleted files page, then there's a few possibilities as to why this might be the case: * The files are on another Dropbox account under a different email address * They were on a shared folder you don't have access to any more * The files were deleted outside…

Hi @"Courtney945", thanks for bringing this to our attention. What device are you using when previewing PDF files? Are you able to set a default PDF previewer via your mobile OS? This will help me to assist further!

Hi @"DHK", thanks for bringing this to our attention. Do you have any other apps or services that could be interfering with the Dropbox desktop application? Is this a personal machine or a company-managed device? This will help me to assist further!

This idea has been delivered! Find out more here. Thank you for your support!

If you edit the file on the phone, does it reflect the change on the Dropbox site? Do you see any changes on the events page?

Is this occurring when editing the file on either end, or just from one device to another?

Hi @"PDub81", what type of files are you updating from the Android device, and which app are you using to update them?

Okay, I just want to make certain what you meant by selective sync. When you uncheck a folder in the preferences, it stops that folder from syncing to your computer entirely. Are you doing that, or are all your folders checked, and only one is unchecked?

Could you attach a screenshot showing the same folder structure on the Dropbox site? A screenshot of the selective sync settings on the MacBook would also be helpful. How many files do you have on your Dropbox account approximately? Would it be over 300,000 files?

Could you try copying and pasting the screenshot images directly into the post, instead of using a shared link?

Could you attach screenshots showing what you're seeing on the Dropbox site, and the two Dropbox folders in Finder on both devices, showing the location of a missing folder or file?

Hi @"StarDust1004", thanks for bringing this to our attention. Could you let me know what the current status of the Dropbox desktop application is on both computers? Are no updated files appearing on the Dropbox site as well? Have you tried reinstalling the Dropbox desktop application using this link on both machines? Keep…

Hi @"omgsys", thanks for bringing this to our attention. As the message stated, your Dropbox team was in locked state, and was then deleted on September 27th 2024. This means that all files, folders and users were deleted at that time. Unfortunately, it wouldn't be possible to recover the old account or any of the files…

Are you referring to the selective sync feature on the MacBook or your Mac? Could you try reinstalling the Dropbox desktop application using this link?

HI @"Kirola", you'd need to check this yourself by quitting all open apps and services on your machine, to ensure that nothing is attempting to make changes to any files in the Dropbox folder. 

Hi @"Doug H.19", thanks for bringing this to our attention. Do you see any recent events or deleted files which would help to explain what you're experiencing currently? Do you have selective sync enabled for any of the missing folders? This will help me to assist further!

Hi @"Marc S.7", thanks for the info. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

You can re-enable the updates in the services panel. If this doesn't work, you can try manually reinstalling the Dropbox desktop application using this link. Regarding the canary file, it's possible that it might appear again, as it is created by another program unrelated to Dropbox.

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Are you creating a normal shared link or folder on your account, or are you using the Dropbox API to create a shared link?

Hi @"Stutra", thanks for bringing this to our attention. Could you clarify exactly what error message you're getting, and if you received any email regarding this matter? Have you tried checking all your shared links on this page to ensure there aren't any that are in breach of the Terms of Service? This will help me to…

Hi @"adamford", thanks for messaging the Community. Could you clarify exactly what you're experiencing on your device? Are you not able to upload files from your computer to the Dropbox site directly, or when downloading files from the site to the computer? Is the Dropbox desktop application installed and instead files…